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Color Set
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67'610 Avis clients vérifiés |
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Still to dark!I’m letting my gray grow out! Difficult to find the correct color. It is too dark and brown to go with my blonde red. I need it To be a lighter red with some silver. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrible color, multiple horrible colorsUPDATE: Filed complaint, sent another horrible product (should've been supplied 1st time) that I DID NOT WANT. Had cancelled after 1st disaster-NOW I'M RECEIVING MORE SHIPMENTS. I HATE THIS SCAM COMPANY THAT RUINED MY HAIR. I want unenrolled and money returned. DO NOT USE THIS COMPANY. What a disaster. Had light copper/orange hair (pictures provided), asked for same..and no burgundy/coppers. This apparently means mahogany and dark red to Esalon. Shocker, it’s burgundy/dark pink/brown. Roots horrible pinkish burgundy, rest of hair (not enough solution to cover) streaked, dull, and, yup, dark burgundy. Additionally, hair fell out in chunks. Washed several times to tone horrible red, only half lightened. Event coming up, what a nightmare. Can’t discuss with esalon, as customer service unavailable or closed during operating hours x3 days. Clearly didn’t read my color requests, easier to use box salon. At least can gauge colors. Horrible, ugly, false advertising. Looks cheap, dull, dry, splotchy, and tacky color. No copper tones whatsoever. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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DisappointedI was really excited to use it because I’ve heard really good things but I followed the instructions to a t and there was no change in my hair! I’m happy to provide a photo of before and after as I really would like my money back ☹️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we've emailed you to get this resolved for you. We appreciate you reaching out! |
Love the easy all inclusive coloring package but...My hair lacks shine. The color looks dull and I get grays in less than 4 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom colorNot red enough 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsInge H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Very Disappointed - Color was much darker than in photoI did all as instructed and set my timers right. The end result was a much darker color than the photo. The result was supposed to be a Dark Strawberry Blonde But ended up with a Mocha Cinnamon color - can’t wait to re-color and get rid of this ugly color now on my hair! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnie S. - We’re so sorry to hear that our color didn't meet your expectations. We will work with you to meet your hair color goals because our eSalon Color Happiness Guarantee is something we always stand behind. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It was OKIt showed a slight tint but results eye not like I would have wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKyuana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Impossible customer service!I have canceled my account multiple times three to be exact and yet you still charge me. Very convenient that when you call the customer service line you are temporarily closed. PLEASE CANCEL AND DO NOT SEND ANYMORE ORDERS. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please check your inbox for further information, and, please, let us know if there is anything else we can do to help! |
Color doesn't lastThe red falls out of my hair within a couple of weeks and the entire color goes drab within a month. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Too Red instead of a soft blondeTried 2 times this time and getting redder, have the tints and nothing seems to take the red out. It’s a strawberry blonde now and dislike it very much. I will stop for now and pull the color out and add the color I need. But Thank you. It’s just not working, like it used to with the lightest blond. I have tried to explain but noticed no change. So thank you 😊 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGina B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |