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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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¿Mi pedido?Aún no me ha llegado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Amaia: Gracias por escribirnos. Sentimos mucho que tu pedido no haya sido entregado. Estaremos encantados de poder revisar lo ocurrido y darte una solución. Por favor, revisa tu email, te acabamos de escribir. |
Not Blonde at allThis was a correction color after the first coloring came out brassy. This came out looking strawberry blonde. Just awful!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To dark, no copper/goldHair is shiny and feels good. I wanted to go more of a medium copper. This came out a little darker than my original color. So now just a medium/dark brown. Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Was not what I orderedI modified my color for this past order bc there was no blue in my black/blue. I finished coloring my hair over an hour ago and it is pure black and did not even cover my grey on top. I want my money back 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI chose the color I wanted via the color chart- it looks nothing like that at all. Its darker, I even screenshot the color I wanted- it was closer to the color I had before. I am very unimpressed. I followed the instructions to a tee. My birthday is coming up and although it doesn't look like it got botched- it doesn't look like what I wanted or had picked out. I should have stuck to box coloring instead. Very unimpressed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRazan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It does not cover grey hair as it should.The product smell is strong and at the end it did not cover grey hair as expected. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStella- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not exactly what I was hoping forI went through and entered my hair and color information as accurately as possible. My hair was golden and I wanted more of an ash color. When I received my Dark Blonde Ash color I didn't expect it to be spectacular, but I expected it to change. The result was just a more noticeable golden color. It was supposed to be a darker color compared to what my hair was. The least I expected was less gold and more ash or even just a darker blonde. Unfortunately I will have to recolor or use a color remover now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color/ skin toneEverything was good except for the color. The hair color was too dark, and did not look good with my complexion. I did not have any problems other than that.I don't know if I can go lighter next time, or if I will need to have it applied by a professional next time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Most dark for my ends and more light for rootsMost dark for my ends and more light for roots 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the desired colorI ordered a pearl mahogany color after I read a review recommending this product. While the instructions were easy to follow and the product was very gentle on my scalp (I usually have issues with dyes stinging and itching), my roots, which were quite prominent with my previous hair color, are the just as dark, while the dye is not nearly as red as advertised. The color is more of an ash brown. This would absolutely be a product that I recommend to others if the color has been correct. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJazmin- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |