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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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Already showing grey at hairline after 4 days and no washingThis was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
MahDefinitely expensive for what you get. I didn't see any difference from box colors honestly 😟 Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄 The instructions are alright, but too much packaging. The color didn't come up very bright or "natural" looking as the ads were showing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DevolucionTengo un cargo en mi cuenta de un pedido que no realice. Quiero devolverlo aun no me ha llegado pero lo tengo cargado Gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Pilar: Gracias por escribirnos. Tras revisar el estado de tu perfil, hemos comprobado que tu incidencia ha sido ya resuelta por email. No dudes en escribirnos de nuevo si necesitas ayuda con algo más. |
Covered but...Covered grays but did not get any of the purple at all... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour didnt cover my rootsDisappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIrene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding. |
Not the colour I wantedThis is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBriony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with this same as store boughtnot happy with this at all same as store bought want to cancel and there is no way to do that 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not a “custom” color setI ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
turned my hair color to brownyikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed but eSalon is ListeningWhen completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |