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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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The color looks fine, my hair looks awful!I noticed the first time I used this products that my hair was very very dry and dull but I decided to give it a chance.. But after the second time... My hair never felt this dry before!!! I don't know what to do.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDamaris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Me gustó el color.Me gustó el color pero, al tercer día las canas se despintaron, seguí las instrucciones al pie de la letra y no entiendo por qué las canas volvieron. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - Lamentamos que se haya sentido decepcionada por la cobertura gris de su aplicación de color reciente. Sus resultados son importantes para nosotros, y nos tomamos en serio nuestra Garantía de Felicidad de Color. Esté atenta a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para que lo hagamos bien. |
Did not work!!!!After two wash the color was gone!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my color is more copper red than brownThe first color was medium brown, the second had a bit of copper, but too much plum red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngelique- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t do a thingI followed the step by step instructions and my hair looks like exactly the same prior to coloring. I cancelled my subscription today. The woman I spoke with on the phone was very kind and refunded my money for the hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
UnhappyHorrible results! My roots went from med. blonde to orange! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too orangeMy Daughter In Law came up to do the color for me. We followed the instructions to the letter. Haircolor is normally dark ash blonde to light ash brown. No greys yet. Hair color produced is more gold toned than ash toned. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynn - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not the neutral colorI wanted an ash base. My roots are strawberry blonde. This is not at all in the neighborhood of the color I requested. I asked if it would lift prior to applying it and received no answer. I would like to cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGratia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorMy color turned out to be nothing like the color I sent in the pictures. I requested an adjustment for my next order and am hopeful the new color will be right. On the positive side, the directions were easy to follow. I liked that it covered my gray completely. I placed my order on April 6, 2020. Because of the pandemic, I did not receive my order until the end of April. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not goodWay to dark and color faded after week and gray back on hairline in 2 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |