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Color Set
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67'625 Avis clients vérifiés |
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Where’s my hair?I had ordered from eSalon about 2yrs ahí and cancelled my orders after using it three times. This year during this COVID-19 pandemic, I was browsing on my Facebook and happen to come across the product again, so I said “hey this seems like a good idea “, forgetting the reason why I cancelled it the first time. Wel I remember now. When I started using these hair colors, my hair started falling out and thinning. Now it’s happening again! Omg 😱 I can’t believe this! My hair was growing and thickening prior to dying it with eSalon, and now look at my picture! God please restore my healthy hair🙏 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not at all like 1st ShipmentWhy would you send Half the color used on First kit. Very disappointed. I should not have thrown out brushes?? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Brenda - We apologize for any confusion with our second order. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorDidn’t like the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorFollowed the instructions and some how ended up with light pink streaks in my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color diferenteEl color obtenido fue totalmente diferente al esperado, apenas tenía tonalidad cobriza y era mucho más oscuro y castaño de lo que esperaba 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMar - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
Scalp burnsI've never had my scalp burn off hair dye before. The color I received a medium brown came out the same color as my daughters which she ordered dark brown. I don't like it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKimberly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not the right colorWas expecting more copper 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn't cover gray hairI wanted so badly to give this company a good review. The packaging is beautiful. The shade is nice and the customer service people have been very helpful BUT the color doesn't cover gray hair. My roots are the same as before and I meticulously followed the directions. If they have a different product , I'd be willing to try again. The first shipment was damaged and they replaced it at no cost ( kudos) so I'm not looking for another free one. I would like to know if anyone has any suggestions. thank you 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely the wrong colourMy ash blonde hair is now ginger - completely the wrong colour. I realised it might not be a perfect match, but having answered all the questions and sent a photo, I didn’t expect a totally different colour which bears no resemblance to what I asked for. My hair colour is ruined 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJane T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great color, horrible productI gave it 2 stars because I love the color. However, it fades fast, my hair is frizzy and damaged and the bottle isnt enough for my whole head. The cost is 4 times the cost of a box dye from the store. This is my second box. I wont be getting a third. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBonnie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |