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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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ReviewDries my hair out, and the grey was back in days. Im not sure what or where I went wrong. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBeckey- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
BrassyMedium blond turned orange on my roots 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ScamDo not order...bad product....even worse customer service 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
No lo e aplicadoNo lo e aplicado, porque cuando mande la orden, me acababa de retocar el pelo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria- ¡Estamos muy emocionados de que pruebes nuestro color! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro. |
Wrong colorMy hair is the same color as it was before I started maybe a little darker. It was supposed to go lighter. When I was putting it in my hair I could tell that it was going to be darker. This was a waste of my money and I would never use it again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Disappointed!My roots and the few grays I have did not hold any of the color, went right back to my natural color. My highlights did take but not what I was expecting. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCorinne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
TerribleHair color only turned my grey into a different shade than the rest of the my hair so it stood out in a different color. I tried reaching out to get it fixed but after a week I received a email back stating they can’t find my acct to match the email. I canceled but never heard another word from them about a refund 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover grayDid not cover the gray and washed out quickly 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my roots orange!Updated review: Today I received a reply from customer service and was issued a refund. This is a relief. So I updated my rating from 1 star to 3. You may want to give it a try or not, at least you would receive a refund if you don’t get good results. I would advise though to research on the internet regarding color application specifically for going lighter or darker, because the instructions I received turned out to be a mistake, I don’t think they’re really personalized. My previous review is below. [I answered the quiz truthfully, I followed the instructions, and what do I get, hot roots! Plus no gray coverage, I only have a few grays. I have colored my own hair in the past using boxed color and never had this issue. Very disappointed. Still no reply from customer service. Honestly, I feel scammed. I would advise to carefully consider if you really want to risk it, because you may be better off with boxed color and it’s less expensive.] 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots and ends entirely different colors...First off- this is actually really moisturizing? My hair feels so soft for the first time in awhile. Unfortunately, my roots are a completely different color than my hair! I followed the instructions completely and was excited for the results. However, I think that the formulation for the root color is different than the end formulation. Additionally, the "gold" blonde I chose looks more brassy than gold. Overall, it's a great price, and a nice product, but the color is so so wrong. --- EDIT : They sent me a new formulation with less gold and more "medium blonde". And, it's even worse. My hair has never been more orange and brassy in my life. Desperately trying to find a way to fix it. Really really bummed out. Not going to ask for a new one. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |