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Color Set
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67'625 Avis clients vérifiés |
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Trier selon : |
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NO ME GUSTO EL COLORNo me gusto el color es muy oscuro. Después de haber hablado con una especialista casi por media hora ella me dijo que me enviaría un RUBIO OSCURO CON NEUTRALIZANTES. Recibí CASTAÑO CLARO con neutralizante y el color no me gusto. No era lo que yo tenía en mente. Tampoco me gusto que el tinte tiene mucho AMONIACO y yo tengo problemas de asma y me ahogo el olor. Tampoco cubrió mis canas. En general estoy muy descontenta 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia- Realmente lamentamos que nuestro color no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
Very Hard to Stop Products from Coming and Charging youI cant get you to STOP seding me items! I want my account closed! I feel used! Kristy Quail 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful business practicesI purchased what I thought was a one time color order to get me through the covid19 stay at home order but was surprised to get a notice from PayPal of another shipment. I logged on and canceled the subscription right away and called to try to get the charges reversed since it took 2 WEEKS to receive my initial color order but was told they could not reverse the charges or stop the order. PLEASE do not be sucked in by these poor business practices. I'll never use this service again and will never recommend this company to others. Shame on you for not making the automatic subscription with initial purchase more clear. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherry - We truly appreciate your feedback. We are so sorry to hear our product did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OMG ... What Can I Do!The color that was sent is a very dark brown, almost black! I have a very fair complexion so the contrast is quite severe ... I've had to go out and get a much darker foundation or I look awful. What went wrong? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
keine besonders gute grauabdeckungkeine besonders gute grauabdeckung pflege des Haares sehr zufrieden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAntonia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Not the colorI didn't get the bond color that I wanted 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIrene - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Bad colorThe color was bad did not color my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium Blonde, you mean Medium OrangeRoots literally turned orange when it was supposed to be medium blonde!!? 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
faded in 5 daysincorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad resultDespite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |