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Color Set
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67'625 Avis clients vérifiés |
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Allergic reactionskin at the back of my neck broke out and tops of ears. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
too dark and I'm having trouble contacting youThis turned out too dark 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TinteEl color no es el que solicite, el tinte no coloreo bien las canas, y me dejo el pelo muy reseco, en la raíz me quedo un color y las puntas otro. Según eran los mejores en tintes pero me decepcionó 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Jimena: Gracias por escribirnos. Sentimos que tu color no hay resultado como esperabas. Estaremos encantados de poder revisar tu fórmula para poder ofrecerte una solución. Te hemos escrito por email. |
Not GreatTrying to cancel my account and having trouble. Will have to go to my bank and get a stop payment order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too darkUnfortunately the color was too dark so I was a bit disappointed. It was easy to use and everything I needed was included in the kit. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Love the color but...I love the color and would like to try other products but they have been "out of stock" for months & months. I contact them every month for an ETA on "out of stock" products but so far nothing. Colored hair needs protection so better to use a different brand product outside of esalon than no product at all, right? Updated review May 27th 2020 I still love the color but recently had to buy a color from the grocery store because May 5th order was lost in the mail and replacement is "suppose" to be delivered today. 22 days! Very disappointed esalon couldn't send me a rush replacement. My suggestion is to always have a backup color on hand for emergencies. This is the 3rd time I have had a very late shipment that caused me to have to use a grocery store color. Hopeful my May color will arrive in May. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for meI want my hair very blonde and I found out that it has to b done differently to achieve that. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was okI didn't like my color it was to brown. I don't want my hair brown that's my natural color I wanted my hair an orange auburn like Reba MacIntyre 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedDid not work for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover gray and does not last!Sad that I spent $27 on nothing. The color lasted one week. All my gray is back. I have colored my hair at home for years and this is the worst. Does not last. Will never buy again. Over the counter is way better and cheaper. Very unhappy with this product. Not worth it at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |