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Color Set
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67'625 Verifizierte Kundenbewertungen |
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Not satisfiedDid not do a good job on covering gray roots also color was extremely dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Bad colorStylist changed formula even though I asked her not to 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t harsh but after a week I See greySaw grey after a week 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZerlean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No quedé conformeQuiero manifestar que no quedé conforme con el producto, mi color se oscureció incluso en las puntas, yo pedí un rubio claro cenizo pero me dió un tono chocolate, pedí un shampoo baño seco y llegó golpeado y el producto se había evaporado, el tinte me produjo una alergia y resequedad al cuello cabelludo y ahora tengo mucha caspa. Por favor cancelen mi suscripcion, no deseo qie me vuelvan a enviar producto y no autorizo descuentos de mi cuenta de banco. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Susana:: Gracias por escribirnos. Sentimos escuchar que el color quedó más oscuro de lo que esperabas y lo ocurrido con el Dúo de Champú y mascarillas para la protección del color. Estaremos felices de poder ayudarte y ofrecerte una solución. Te acabamos de enviar un email con todo tipo de detalles. |
MecontenteJe n’ai pas été remboursée du mois d’avril, alors que j’ai annulé l’abonnement. Et surtout, plus de réponse!!!! Attention ! Publicité alléchante mais on ne sait pas que l’on s’engage.... et ensuite, ils ne remboursent pas! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine F. - Merci pour votre commentaire. Nous vous avons contacté par email à plusieurs reprises afin de vous aider au mieux. Nous espérons pouvoir en discuter avec vous dès que possible ! |
Color first time userDid not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never received order - no response to reshipNever received the order. Sent emails to customer service with my address - no response no replacement. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great colour but 3 different shades!I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very professional, unfortunately didn't do the trickI was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenManuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Entrega tardíaCuando elegí esta página, fue recomendada por alguien que le gustó, me dijo que llegaba pronto, yo hice el pedido en mayo 22 y ustedes dicen se demora 1 a 3 días hábiles, rastreando mi orden dice q llega hoy; lo q seria 11 días, después q hice el pedido tan caro pq quise probar y como es la primera vez super caro y aun todavía no ha llegado 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNereyda- Realmente lamentamos que nuestros tiempos de procesamiento y envío no cumplieran con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. Me complace confirmar que ha recibido su pedido a tiempo. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |