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Color Set
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67'642 Avis clients vérifiés |
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Not the right colorGave my hair a reddish tint. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greyDidn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very wrong color sentI ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work at allMaybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair. (One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. ) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades too fastThe color isn't purple enough and fades within a couple weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Goal was blonde, result was DARK brown.I really wanted to love this order because the color experiences constantly get such good reviews. I have naturally dirty blonde hair, at about a level 8 when freshly washed and dried. I was hoping to take my natural roots down to my highlighted ends and just have one uniform, and even blonde color. I wanted to add a little bit of warmth, and didn't mind if the result was just slightly darker than my natural color if it still was very blonde-looking. I followed the steps exactly as outlined in the pamphlet and as directed by my assigned colorist, doing the Colorfill first for a short time, then the overall color for just slightly longer. I knew once I rinsed the Colorfill out that it was already way, way too dark. The whole process took about an hour including prep, applications, and washing my hair afterward. The color experience alone would be rated one star. It is nowhere near the level 8.35 blonde that I had requested. I gave it two because the communication and courtesy was great during the ordering process, and hopefully will continue to be great moving forward, especially around what to do now with dark brown hair. It may wash out some, but I'll likely have to have it professionally lightened to get back to my natural color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMadelaine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color didn't workEven though I followed the instructions, the color didn't last as far as covering my grays. The color only lasted a few days, it faded way faster than promised! The pharmacy bought colors lasts longer on my grays! So canceling my future orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My blonde to brown was awfulMy hair had a full head of very blonde highlights making me look very blonde. When I ordered my things for eSalon, they said because my hair was so light, in order to go darker I would have to use a filler before I applied the medium brown color. When I did my step one over my extremely light hair, I waited to five minutes and it was almost black! Crying, I did what the box said and used the step two color application. It was a gold tinted color. Then I realized, THEY MIXED UP MY LABELS ON MY STEP ONE AND STEP TWO. So I look like I put my shiny blonde hair in black tar that was muddy and had no shine. Also, the brown isn’t even near the correct color. Awful awful 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDelaney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedThe color was too dark not what I wanted, the product was held in custom and took too long to arrive I'm very disappointed and would like to cancel my account, I will not order again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't workDidn't change my hair colour at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLan Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |