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Color Set
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67'642 Avis clients vérifiés |
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Not AgainAfter 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Stopping orderI canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did nothing except to dry out my hairI really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-( The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not thrilledI ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Mmmm😞Esperaba un color más claro, no me gustó mucho este color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Sentimos que el color no haya sido como esperabas. Estaremos felices de poder revisar tu fórmula para darte una solución. Por favor, revisa tus emails. |
Not even colorMy roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The color is wrongThe color is not at all what I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process. |
Very disappointedThe formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Color was so far off from what was expectedExpected a warm blonde/brown copper and got bright red brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
surprisingly dissapointedafter i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |