|
Color Set
|
67'649 Avis clients vérifiés |
|
Trier selon : |
|
I think my formula was incorrect.This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDarlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
fransige Haare Farbe viel zu dunkelIch habe einen natürlichen Kupferton (dunkelblond) bestellt. Meine Haare sind sehr dunkel geworden und fleckig rot. Überhaupt nicht meine Farbe. Die Spitzen sehen trocken und ausgefranst aus. Schade um das Geld und um meine Haare 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSimone S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Falscher FarbtonDer Farbton ist zwar schön gleichmäßig nur entspricht er in keinster Weise dem gewünschten Ton i hellem Asch sondern eher meiner Naturhaarfarbe. Ich bin enttäuscht 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsBritta S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Color washed outI applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color muy oscuroPor favor ajusten mi color de un castaño medio ahora tengo el cabello negro 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Maribel: Gracias por escribirnos. Sentimos que tu color haya resultado más oscuro de lo que esperabas. Nos dará gusto poder revisar tu formulación, para ofrecerte el color que estás buscando. Te hemos enviado un email con más detalles. |
Love the customer service, love the kits, hate the dyeThe hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not able to use kit have covid yet am being sent another!Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough dye.I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsVanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColourProduct and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI like the color, but I’d like it to be a little more vibrant. My roots are a different color than my ends. I followed the directions, set timer for 20 minutes, etc. Now I need to color my roots again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |