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Color Set
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67'649 Avis clients vérifiés |
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Warm tones onlyMy 3rd purchase, and the color is always too warm. I asked for a neutral and to match my darker roots and instead they lifted the color to match my ends. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No me gustó el color y no dura sino 15 díasNo me gustó el color y fuera solo 15 días 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEsperanza - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación. |
Tono no deseadoBuen Dia, la verdad no me gusto el tono, quedo mas oscuro del tono que ya tenia, segui las indicaciones anexas en mi orden. Aunque venia retoque de raices, canas. Ese no es mi problema. No tengo canas aun. Deseo cancelar mi autoenvio. Antes de mi ultima compra intente cancelar y no me lo permitio. Me puede ayudar con eso. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - ¡Gracias por comunicarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará con usted por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto. |
Not what I wanted.I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
too redm\not happy with the red tones 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSuzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MehHair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No impresionado - AgainDespués de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no. **** After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly. It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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not the same colorAlthough the product is really nice, easy to apply and my hair feels nourished and well done, the color is a huge disappointment. My hair turned out brown - plain dark brown, definitely not the dark copper I selected. It has some hints of red in there, but only under yellow lights. I haven't done anything in my hair for over a year and a half and I'm just dissapointed that now it looks boring brown and will be a long time again before I can do something else. In my notes I even referenced the model Dominique from your website, which I figure it would be hard to achieve since my hair is probably darker than it should be, but at the same time, the color I chose was definitely red, even a little auburn. I'm attaching a picture of how it turned out. I'll wait for a couple of washes to see if it fades a little and looks more interesting, but overall I'm really disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertscarina B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unhappy with colourI thought the colour was a very good match however it hasn’t covered my grey and as suspected it is now very very white again. I just don’t think it has the strength to cover my level of grey. I did enquire about this. I do NOT want another colour sent via a subscription? This is of no use to me sadly. Please advise? Regards a Helen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen S. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It didn't workI was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |