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Color Set
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67'649 Avis clients vérifiés |
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Smell was horribleThe smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyAfter I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCustomer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RücksendungSehr geehrte Damen und Herren, weil ich keine 20.- Euro für die Steuern zahlen wollte, habe ich das Päckchen an Sie retourniert. Habe immer noch keine Rückerstattung bekommen ! Mit freundlichen Grüßen MJ Schmit 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie-Jeanne S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DisappointedI asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Terrible!My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSiobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair orangeWanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I asked for a warm brown and sent pictures!I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Worst than any off brand dyeShitty stuff burned my mother's scalp and hair kept falling out. My mother panicked this stuff was going to make all of her hair fall out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No va nada con mi colorNo quiero recibir más pedidos. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Mari Carmen: Sentimos no haber acertado con el color. Nos gustaría poder revisar tu caso en detalle para poder ofrecerte una solución. Te hemos enviado un email para poder ayudarte. |
Never received productNever received Product I got product from you one time you have charge me three times you keep telling me you’re sending out other replacements and I don’t get them instead the color that you made for me was entirely too dark and I haven’t received anything else this is crazy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |