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Color Set
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67'649 Avis clients vérifiés |
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Trier selon : |
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Terribly greasy even after washing several times a day.Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite what I expectedI ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not recommended for going lighter, made hair orange!I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was beautiful but, my grays are still very noticeable...I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong color didn’t cover gray!Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LEAVE IN TIME SHOULD BE ADJUSTED.I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color preferredToday I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn’t PermanentMy color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
No.I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very badMy head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for! 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |