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Color Set
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67'649 Avis clients vérifiés |
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Colour doesn't lastReally disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of timeColor didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Necesito que lo aclaren un poquito esta casi negroColor está casi negro , cobraron el tinte y no lo mandaron 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCristina - Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. Gracias por tus comentarios. |
Does not cover grey hairsEasy to apply. Color was nice but unfortunately it does not cover grey hair well. It did darken them but they were all showing again in less than a week. I left the product on even a bit longer than instructions said to thinking it would definitely take on the grey hair but even that didn’t work. My old box color I used prior to me trying esalon covered my greys better. I forgot this was an auto ship company and just saw I have another shipment on the way already which kind of upsets me because now I’m gonna have more color that doesn’t work on what I’m trying to achieve and I paid more than I want to spend . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsThank you for reaching out to us here at eSalon, Amy! We apologize for any inconvenience and are here to help! We are so sorry to hear our color did not cover your grays as expected. Our Happiness Guarantee is something we take seriously. We will work with you to find a solution to ensure your Color Happiness is met. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ReasonableToo much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray hairI followed the instructions and did not cover my gray hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe are sorry to hear that you were disappointed by the gray coverage of your recent color application, Jhen. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and we are committed to getting your custom color right! |
didnt cover graysesalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Total money wasteLeaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank. Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray coverage at allWhen I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkThe colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |