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Color Set
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67'649 Avis clients vérifiés |
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Never AgainThis was not the color I ordered- my hair is now red and I need to get it OUT. Please send 2 applications of my color without copper NO COPPER 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy colorI ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't deliverI colored my hair and followed instructions as indicated in package; however, the greys were not really well covered. I still had grey hairs that didn't take the color and some that were more like reddish then dark brown. So the claim that covers the greys is not accurately true. I was very disappointed once again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My new color rocks!Last week I decided to change my color shade slightly and I went with a beautiful chocolate brown with a touch of mahogany. I used the color last night and OMG I am in love with this color. It's absolutely perfect. Thank you! EDIT: This review no longer applies. My last color set, with no changes was awful. It gave me lighter hot roots and did not color greys. They sent me a corrected color, and while the color was better, it still no longer does a good job with greys. Sorry e-salon, this is a huge fail and I won't order from you again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really wanted to love it!I loved the process, packaging, instructions, ease of use….ALL of it… BUT, the entire purpose was to cover my gray hair. It didn’t cover them, at all. I wish it had worked! I would have been a life long customer based on everything else! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey hairThe first time I used this product my hair came out great. Nice color and covered up the grey roots.The second time, 8 weeks later it did not cover the grey. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedI used the separate roots and ends colours as instructed and now my roots and ends are different colours. Roots are really purply red and I was aiming for auburn. The ends aren't really the colour I was hoping for either. My hair is dark so I'm not expecting a drastic change but it's just got a vague coppery tint which I don't really like. Having the two different colour bottles made it a total faff in my opinion - I'm used to normal, single bottle at home hair dye which I find far easier to apply - and I won't be purchasing again. Made my hair a little bit softer which is the only positive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Could be betterI specifically asked not to have red. The brown that I pick highlighted all my hair RED not gold or brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for me!This colour system just did not suit my hair. My hair is straight and silky. While I was putting this colour on, I could feel it drying my hair out, it felt like straw. I thought it would get better when I washed it out and conditioned it but it didn’t. My shine was gone, my hair was dull and flat. It took a month of washing my hair every day to get my shine back. Won’t be buying again! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
PlanI’ve asked twice to be taken off of this plan and they still haven’t done it. I’ve emailed and called and they said they would do it but they haven’t and they are still taking money out of my account! They also don’t pay me back for my shipping which is £5 each time so all together i’ve lost £10 on shipping and another £20 on this stupid hair dye! Sort it out and give me back my money! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer L. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. We're truly sorry for any confusion caused by our promotional emails. Please let us know if there is anything else we can do to help! |