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Color Set
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67'649 Avis clients vérifiés |
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Too much ammonia!The color made my eyes sting from the ammonia. I've never had that issue with another at home hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeri-Thank you so much for sharing your feedback with us. We are always looking for ways to improve our products, and your feedback truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We will be reaching out to you shortly to discuss our color formula with you. |
Did not cover gray hair.Did not cover an within an hour left over color foamed out the bottle. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hot rootsI have used esalon for many years. I took a break and it seems my former profile was deleted. I decided to color at home again, and my roots are orange. I reached out to customer service and received no response 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray, gray , grayDoes not cover grays for more than 2-3 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesn’t Cover Grays and Faded WuicklyI am so disappointed in this product, after being so excited. First, it did not cover my gray roots sufficiently. Second the color faded right away and is now has a brassy greenish appearance. Third my hair came out somewhat dry. Meanwhile I’m having difficulty canceling! And it is so expensive compared to the L’Orial products I’ve been using, which perform much better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what i orderedI wanted a caramel color and got a really dark brown color. I really did not like the color because it is not what I expected 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCamila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did NOT want any red tones...however...They mixed a color for me that made my hair look red even though I was very firm about not wanting anything that could have any red tint...now I have red toned hair for 4 weeks. grrr 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had to much brassy tonesMy first time i tried e salon filled out the questionnaire my biggest problem were reds and brassy tones that i didnt like so i gave it a try and it was just as bad as store bought hair colors was not happy at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark!The color is still too dark. It said not to do my ends, just my roots. Well my ends are now lighter. 😞 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Meh on the gray coverageLoved the color itself. But it didn’t cover the gray any better that the cheaper drug store brand. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |