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Color Set
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67'649 Avis clients vérifiés |
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OrangeTurned my hair a horrible shade or orange.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful have ended up with two toned hair even though followed instructionsI followed exactly the instructions and I now have darker roots and patches of lighter colour in some areas. The roots/ends separate bottles, used one half of each with one bottle of developer as per printed instructions. There is also only one shampoo/Conditioner and my hair is quite dry and stringy, so as a result have to keep my hair tied up until I can get it fixed, which will cost a fortune! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlma C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sureEsalon has given me what i wanted. I think the colour is not suiting me. I find that my hair looks dirty rather then fresh and bouncy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nice colour but seriously damaged my hairInitially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMagdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
De rojo diva a castaño ancianoPedí cambiar mi fórmula a una más roja y en cambio me enviaron una Fórmula castaña que me hace ver como una anciana ya que se ve amarillo marrón en lugar de rojo intenso! No mejoro en lo absoluto solo empeoro! Tuve que comprar otro tinte en el supermercado para ajustar mi color. Si pudiera dar cero estrellas lo haría! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulieth - Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
Doesn't cover my greysI tried 3 times and still didn't get grey coverage. Took your advise and everything. You also have a 100% satisfaction but no one ever reached out to me granted I emailed with my issues 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrooklyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
What happened?! See new After photos attached 8-25-2021I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hated this color.I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Last Color Order Not Up To ParI received my latest order on August 13, 2021 and colored the next day. It was the first order, as a long time customer, that I received and have been very unhappy with. I didn't request a change in my color, but when I completed the coloring process, my hair was drab and just plain blah. There were no color dimensions in my hair (highlights and lowlights) as there usually are. I am very disappointed. I don't know if I want to proceed with my automatic color orders. I will rethink if I want to continue or cancel my order before my next shipment date. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Disappointed!!!!!Didn't cover gray's and lost lots of hair after use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVerda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |