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Color Set
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67'649 Avis clients vérifiés |
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Color faded after a weekI keep trying but this color doesn't like my hair! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Do not useTurned my hair really gold had to go to a salon to fix it !! It also made my hair feel like hay and rubberywjen wet!! Do not purchase save your hair !!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not color wantedWay too red looked like Ronald McDonald 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not correct.So, I’ve always dyed my own hair but decided I wanted better hair dye. This was my second box. I’m supposed to have black hair dye but my roots are red? Which is confusing because my natural hair is dark brown. Super disappointed considering the price. I wish it would let me post a picture of the ends of my hair vs the roots.. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too disappointed. Would never buy it again!I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDisha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
A little too darkI have tried eSalon’s ash blonde demi-permanent color twice now on my level 8 hair.. The first time was eSalon’s 8.1 medium ash blonde, which turned out like a level 6-7 light brown on me. It washed out eventually after using a whole bottle of clarifying shampoo. I alerted eSalon and they adjusted the next order to 9,1 ash blonde which I tried a month later. It wasn’t as dark, but on me it still turned out about a level 7. They were both pretty colors, but darker than I was looking for. Maybe demi-permanent color just doesn’t work on me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No auto sign upI did not want to sign up for automatic sending of product. When I first ordered I wanted to see if I even like the product, and before long I was receiving package way too often. This pissed me off because I am being charged for shit I dont need or want. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
grey coveragecolor was spot on, but the grey coverage was not good 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No funciono en mis canasEl color no tapo mis canas, quedaron igual de visibles. En el resto del cabello solo cogio un poco de color. Conclusión no cubrió mis canas y el color no era como lo pedí. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIsabel - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien! |
WANT TO CANCEL BUT NOT SUREI AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |