|
Color Set
|
67'658 Avis clients vérifiés |
|
Trier selon : |
|
DecepcionadaLo primero diré, que, hice un pedido en Marzo del 2021 y el producto no me acabó de satisface. Pero mi problema viene, cuando me doy cuenta que me han ido cobrando el 12de octubre 2021 y ahora el 4 de enero de 2022 sin mi permiso, porque ya dije que no quería más productos. Me han ido cobrando y encima sin enviarme los productos. Pero es qué yo ya lo dí de baja. Es una robo!!!! Reclamó un Reembolso de mi dinero. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola Paky: Gracias por escribirnos. Sentimos cualquier malentendido con nuestro Plan de Color, y que el color no haya sido de tu agrado. Revisaremos tu caso al detalle para poder ofrecerte una solución. Por favor, revisa tus emails, uno de nuestros agentes se pondrá en contacto contigo. |
What Happened?I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSusan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out! |
I hate itWrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsLynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Semi permanent colourI used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsB G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Red rootsI adjusted my color to a darker shade and told the team of my color concerns and its not right. I follow the process they have listed and always after using their color my roots are a red shade. Its not a bright red or anything but its not pulling a soft black like the color says. 1st couple of orders I was happy with reults. 6 months into subscription after I use esalon color I haft to purchase a separate color from a separate company to fix my roots to match my ends. I really wanted esalon to work its so convenient but not. Canceling subscription today 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMelissa - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe colour is not holding 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMarie - We are sorry that your experience at eSalon didn’t quite match your expectations; and we thank you for letting us know. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of money and my time!Well, I was really excited to try the eSalon color kit. Honestly, I was terribly disappointed! I have never had such dismal results from any hair color!! I have very short hair, almost shaved in the back. After a recent haircut the back was mostly grey, plus root growth all over. I have colored my own hair for many years, so am comfortable with the process. I followed the instructions to the letter, but it barely deposited any color on my hair. In fact, you can't even tell it was "supposedly" colored!! Color usually adds some body to my fine hair, but this added none - proof that no product was deposited on the hair. I will have to recolor it immediately with my usual brand now - not the healthiest thing for my hair. I tried spraying the roots and back with the Camo Mist, but that was not very effective, either. The roots didn't change much, and the back looked blotchy and irregular. I don't remember if you have a money back guarantee, but you should refund my money anyway. This was a total waste of money, and more importantly, my time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSarah L. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not bad but still not greatThe colourist improved my colour from my previous order but it still isn't totally covering my greys. The colour and tone currently look good (just coured today) and the shine is great. Still looking a bit washed out on my grey root patches however. Not sure how it will fade after washing in 4 days or longer term. Frustrating but hopefully getting there! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Nikki! We’re sorry to hear that your hair colour is not covering greys as expected. Our colourists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Gray coverage not very goodplease include better gray coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDarlene A. - We’re so sorry to hear that you were disappointed by the gray coverage of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
meine Wunschfarbe ist nicht verfügbarSchade ich hatte den Eindruck, dass die Haare durch diese Farben nicht zu sehr strapaziert werden. Aber ich wollte ein kräftiges Aubergine - was offensichtlich nicht funktioniert. Die 2 Flaschentechnik brachte auch nur ungleichmäßige Ergebnisse - erst mit 1 Flasche für das gesamte Haar war das Ergebnis gleichmäßig - aber eben immernoch nicht Aubergine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSimone S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |