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Color Set
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67'658 Avis clients vérifiés |
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FARB DAUERHallo Ich habe am 10.12.2021 die letzte Farbe erhalten und meine Haare gefärbt. Leider habe ich jetzt schon wieder graue Haare die durch kommen. Eigentlich war die Farbe dahin gehend verbessert. Leider merke ich davon nichts. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnja O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Have not received itIt's over a month since I placed my order and I still haven't received it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Kristen, we are sorry to hear this! We see you have reached out to us and the request was handled. |
leider eine KatastropheIch habe von Natur aus Mittelblond, da meine Strähnen etwas herausgewachsen sind, wollte ich die Farbe einheitlich auf meine Naturhaarfarbe angleichen. Bestellt wurde ein kühles Mittelblond (beige), die Farbe wurde nach Anleitung aufgetragen, statt Mittelblond bin ich jetzt allerdings dunkelbraun :-( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatalie V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too lightColor is too light 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still fading faster than I'm used toLove the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine Lieferung bisher.Hallo, ich habe die Lieferung von euch vom 30.12 2021 bis heute nicht erhalten. Ich warte noch. Dann gebe ich die Rezension. Mit freundlichen Grüßen Annett H. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnett H.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
ConfusedSo I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dull colorI requested to change hair color because it was lifeless in the past but they sent me the same thing again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover my greyMy first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Even with specific instructions I was sent the wrong color again!Even though a long while back esalon sent me a color which was almost exactly the color I needed they continue to change the color without any requests from me. I finally canceled my subscription as I was tired of receiving the wrong color no matter how many times I contacted them. Fast forward about a year and they offered me a deeply discounted price to try them again so I thought if I add a note with EXACTLY the color mix that they once sent me that was perfect maybe I would get the right color this time. I just opened my color box and IT IS STILL WRONG. I don’t even know how this is possible and now I cannot color my hair and have to go through the whole hassle of calling them and getting a refund. AND quickly finding another solution to get my hair done. I guess I should have learned the first time but I really thought if I made it simple and spelled out exactly what I wanted down to the exact color formula I might actually get it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |