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Color Set
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67'658 Avis clients vérifiés |
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Gray coverage lackingI followed instructions exactly. Lots of grays still visible. Disappointing. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Fading ColorThe color faded after the first wash and the gray was not covered 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Will not cover graysI have tried 3 times and even applied to the grays by my ears and let set for 5-10 minutes. Really sad because we got my color dialed in it just won’t cover the gray. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No cubrió bien las canasLa primera ves que compre el producto fue genial quede a gusto, pero el segundo pedido no me cubrió muy bien las canas no quede satisfecha con el producto. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonica - Lamentamos saber que se sintió decepcionado por la cobertura de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
IT DIDNT TAKE ATALL !!wast of time color didn't take at all! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t cover greys as expectedEven tho the “team” said they modified the product it only appears that they merely increased the time by 5 min. I tried that last month and it kinda worked so increased the time another 10 min and it basically did the same. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Holiday colorI loved the color and the way it turned out...but i headed to Florida and spent 2 weeks in the sun and the color totally bleached right out of my hair. I don't know if it was the sun and salt water from the ocean and the hot tub...but it's totally gone and im left with streaks from where the Lightner was applied . Makes me 😔 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Kim! Thank you for contacting us. We are sorry to hear that your color is gone after spending some time at the beach. Your colorist will review your case, and we'll contact you with a solution. Please check your emails. |
Did’t cover the grey!I watched the video, read the instructions fully. I did the front of my head first as that’s were I notice the most grey. I then started at the back and worked forward as had already colored the frame of my face. After following the steps doing all roots for 25 min. Then cover all over for 5 minutes. They tell you to fill the rest of the bottle before showering and pour thru your hair when you get in the shower.🙄 I will say I loved the shampoo and conditioner were nice. But I buy hair color to cover my grey. Disappointed!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color wrongNeeded blonder 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
What a waste of money!I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution. |