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Color Set
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67'658 Avis clients vérifiés |
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Trier selon : |
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Absolutely Terrible!The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Expected more gray coverageDecided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
GrayLoved the color but didn't last long before the gray was back 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Demi perm soft blackI tried Demi perm soft black and it did not color the few grays that I have 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyHad some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience. |
Farbe topIch habe leider sehr stark auf die Farbe reagiert, sie riecht sehr stark und ich habe total offene Stellen an der Kopfhaut bekommen und es hat mega gebrannt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra W. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Very disappointedColor is good but only lasted 1 hair wash! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very RED :(I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Stop getting the colorMy color didn’t work out and the color doesn’t stay the whole month I want to stop my order 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not lastingThis is not covering my gray anymore and is not lasting 2 weeks without completely fading 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |