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Color Set
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67'658 Avis clients vérifiés |
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Not great for grey coverageMy color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nice to use. But colour and coverage terribleI have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay! I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
Suspender los enviosNesecito que me suspendan los envios. Por el momento ya no los nesecito. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Sentimos que canceles tu Plan de Color. Descuida, te ayudaremos con todo, revisa tus emails. Te acabamos de contestar. |
No way to cancelI wish there was a way to cancel receiving this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Custom color setSince Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback. |
This company suxI have cancelled my subscription, returned product and not got a refund. This is the worst company to deal with. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover grayDid not cover gray and faded in one week. CANCEL all future orders. Just cancel! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not happyVery poor gray coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too harshMy color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
bad colorthe color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |