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Color Set
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67'658 Avis clients vérifiés |
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Cant cover grays. I thought I had cancelled but they resent and charged me $34I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
They said the color I wanted was too darkI specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a fanThis product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t color my GreyFollowed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the bestMy hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TOO BLONDEThe color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLiz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Color was different from top of head to endsThe color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had to go to salon to fixThe color didn’t turn out at all and had to go to the salon to fix 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Does not give me the purple color I wanted. Not even just a little!I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBelinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very drying - also eSalon keeps charging you without your consent.I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |