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Color Set
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67'658 Avis clients vérifiés |
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Your own luckI get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you. |
Not good enough grey coverageI have dark brown black natural colour. I chose Ash - it did not fully cover my grey hair as I attached photo just after dyed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEunkyoung - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we would love to send you a reformulated color designed to better suit your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still Natural LookingPerhaps my hair is just too resistant to hold onto the blonde pigment but I still get compliments on the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatrice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible packagingEverything was spilled in the box so I didn’t get to use the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the desires colorI had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKarra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
PoorCharged 27 pounds for a colur I didn't want 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further. |
Not receivedI never received my last order! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no es el colorNo fue el color de mi cabello natural y ahora me veo teñida y con canas ya que esta tintura no las tapo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIngrid - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
Did not cover my gray rootsThe color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |