|
Color Set
|
67'669 Avis clients vérifiés |
|
Trier selon : |
|
TerribleHad to have a professional fix my hair for $400 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsBethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not strong enough to cover my greyTried it twice - was a waste a time. Not for me definitely. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCarolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2 choices blackIt’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Unverschämt und trügerische Vorgehensweisen!!!!!!! KEINE ABO GEBUCHT-Abzocke!!!! Vorsicht geboten! Hier wird einfach Geld vom Konto abgebucht ohne rechtliche Basis!!! Betrug!!! Finger weg!!!! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKatrin H.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Twice I’ve triedI have tried twice now to get my very own custom color but my colorist apparently doesn’t listen to what I want and just keeps sending me what they want. Very unhappy. Tried to communicate and have been given auto responses. Would love to communicate right now but instead I am about to cancel because it is so impossible to get what I asked for. I am so unhappy I’m ready to go buy a box of L’Oréal or something. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfied.I did not get the results I was looking for my hair looks like a total mess. My roots are very light and my ends are darker, this is a second time that they sent me a Custom formula that the roots don’t blend with my end’s. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsClaudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover grays and washed out after a couple weeksEven after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsBetsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn’t cover graysDoesn’t cover grays. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSuzy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too DarkI have dark hair and was hoping this product would make it lighter with red. It is pretty, but it looks like my hair with a subtle hint of red in it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned hair blackThe color I just received is not the the same color I had last time.. I had about 2” grow out and the roots are black. It looks awful. I am not ordering from eSalon again. Now, I am trying to cancel my account and it’s about as bad as the product. I should have read the reviews before buying this inferior product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |