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Color Set
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67'669 Avis clients vérifiés |
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A little disappointedIt didn't cover my grays as well as I thought it would, considering the price of the product.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJesy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ajustes en mi colorMe gusto me cubrió un poquito mas de lo habitual, solo q se deslava todo el tiempo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Pedimos disculpas porque los resultados de su color se desvanecieron más rápido de lo que esperaba. Si bien esto no es típico de nuestro Color, es posible que tengamos una solución simple para usted. ¡Nuestra Garantía de felicidad del color garantiza que consigamos el color perfecto! Para hacer precisamente eso, nos comunicamos con usted por correo electrónico para discutir esto un poco más. Esperamos trabajar con usted para brindarle una solución que se adapte mejor a sus necesidades. ¡Agradecemos sus comentarios! |
1. BestellungDas Produkt war sehr schön verpackt. Die Beschreibung vorzüglich. Die Farbe fiel wesentlich dunkler aus. Deshalb würde ich eine Farbe heller wählen. Leider habe ich vermutlich die Inhalsstoffe nicht vertragen und ich hatte anschließend über mehrere Wochen starken Haarausfall. Durch die Einnahme von einem Vitamin B-Komplex wurde der Haarausfall gestoppt. Bis jetzt sind die Haare aber nach wie vor sehr ausgedünnt. Daher kann ich die Färbung für empfindliche Menschen nicht empfehlen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBiene M - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Just noFlat color, too dark, too many requests for the correct color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Totally different colour to what I asked forI asked for the same colour as in the pics I sent. I have very dark natural hair and it’s dyed red and the ends are pretty faded so quite light red. I like faded as it’s the only time I’ve ever had lighter hair. To note, my current red is red red. The dye I’ve been sent is plum. I didn’t realise this until it was developing in to a nice purple colour - I now have my unwanted very dark hair back with strong plum. Absolutely nothing like what I asked for. I’m just hoping it fades quickly and I can go back to my old dye :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Amy! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not dark enoughI thought it was going to be a darker red/brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not work well with graysI used this is the past, before gray hair. Worked great back then, but now that I’m mostly gray under my color, I have two toned hair. Brown up top and black the rest of the way. Even, with that being said, my hair doesn’t feel damaged and is still feeling healthy, which is why I gave it three stars. Still feel like I look ridiculous. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover grays, very redSo frustrated New color didn't cover grays and it made my hair red instead of blonde Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not as expectedI asked for a light subtle coppery/strawberry color and the dye I was sent made my hair much darker with no tones of red at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Todo lindo pero me llegó derramado el tinte.La tapa del tinte venía abierta a medias y se derramó por toda la cajita 🥲 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Daniela: Sentimos que tu tinte haya llegado derramado. Revisa tus emails, te acabamos de escribir para poder ayudarte. |