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Color Set
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67'669 Avis clients vérifiés |
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Horrible experience!Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grauen HaareLeider bei mir werden die grauen Haare nicht richtig bedeckt. Ich möchte keine mehr Haar Farbe bekommen haben. Was muss ich machen um keine Päckchen bekomme? 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSwetlana D.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Unhappy with productWanted dark blonde with highlights and got dark blonde for roots only 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSmiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No me tardo muchoEstoy muy insatisfecha con el producto no me tardo mucho el tiente tengo dos semanas de habérmelo aplicado y no obtuve los mismos resultados ya se nota mis canas otra vez 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Muriel: Sentimos que el color no haya durado lo que esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
HorribleI have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring. I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dull color no shineI’m not happy with this color hair is dry dull no shine 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWillie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Just okayThe ordering process was easy, my stylist was very helpful, and applying the color was easy, but the color is just okay. Usually when I color my hair or have it colored, there's a noticeable difference and my hair is shiny. I barely noticed any change and my hair is still dull. Plus, it faded super fast despite using products safe for color, never going in the sun, and washing my hair no more than 2 or 3 times per week. I don't think I'll be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Box said Medium Ash Blond, but hair is now Light to Medium AuburnMy hair had a nice shine and healthy texture when I started. The color was just as I wanted it, and I uploaded three photos to the website before my first order. The box arrived and stated it was a Medium Ash Blond. I applied the color exactly per the directions. My hair is now Light to Medium Auburn with very orangey roots. I am wondering if they hire colorblind "colorists" because in no universe would this be considered even close to what I requested. Additionally, the texture of my hair after using this product was extremely dry and somewhat brittle. I have never had issues with this when having my hair done at the salon, or even when I used grocery store box products long ago. Very disappointed, and I definitely do not recommend this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It is redThe color was supposed to be a honey brown and it is bright red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEvelyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ruined textureI'm not happy with the texture of my hair after using the product. The color was fine, but the texture felt like the cuticle is still open. I've never had this rough texture before. I used the conditioner, but my hair has been damaged after applying the color and a gentle blow dry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re truly sorry to hear about your recent experience after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |