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Color Set
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67'669 Avis clients vérifiés |
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Color not color my headlineNot happy with the color, made my previous color darker that I spected and it dint color my grey hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMagda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
NO CHANGEThe colour of my roots remained the same even after applying the colour. Very dissatisfied and disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Ester! We are sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further. |
Way too dark!Initially, this color was way too dark. It faded to something closer to what I was looking for after about 10 washes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not good gray hair coverageI was unsatisfied with the gray coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not cover my graysThis did not cover my gray , could see them after washing color out , 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DO NOT PURCHASEThe product is not good itself, but my bigger issue is with customer service. After being told my membership was cancelled, on the phone with the company, I was charged and sent a box. They refused to give me a return label and told me just to return to sender and mark it undeliverable. After several attempts it was just redelivered. They still refused to provide a shipping label, even the postal workers told me this company was trying to scam me out of a return. After not getting the box back, I still haven’t received a refund. Terrible. Will never work with this company again and have already warned others about them. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
TerribleMy hair was supposed to be a dark purple; it's red. This is my second tempt at achieving the color I requested and it was an epic fail. I've sent an email about a refund, it had gone unanswered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
ColorLlego mi color y ya me lo aplique. Y quedo muy negro no era lo que yo esperaba 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Sentimos que su color haya resultado más oscuro de lo que esperabas. Por favor, revisa tus emails, te acabamos de escribir con la solución. |
Made hair darkerThe color was supposed to make my hair lighter but it made it darker. I'll stick to the store brands if I'm not getting done professionally. Now I have to pay hundreds of dollars to fix my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
EnvioNo he recibido mi último pedido y solicito se me haga un reembolso del mismo cuanto antes 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Alejandra: Sentimos que no hayas recibido tu último pedido. Por favor, revisa tus emails, te acabamos de escribir para darte una solución. |