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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Color leaked in boxWhen my package was received, a portion of the color bottle leaked out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Christine, We’re truly sorry that our color arrived leaking. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep an eye out for an email from one of our color experts. |
Not what I thoughtI explained that I had highlights and low lights and asked if I could put this system over my hair. They said yes. When it arrived, my instructions stated that only to do the roots! Not to let it get on any of my previously died HAIR. I feel this was not clear at all. And now I can’t find any way to return this. I won’t be able to use it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBetsy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color instructions not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not fully cover my greysProduct is good and def saves me a few more weeks from going to my hair salon BUT I have stubborn greys and unfortunately, they prodict was not able to fully cover all my greys but it did a decent job. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
no muy buenono me gusto esta mezcla, la raíz después de la primera lavada se aclararon y no me cubrió bien las canas 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaidelis - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad que tenemos de hacerlo bien! |
Even colour but turned hair blackHair feels soft after dying and went on easy and evenly but I asked for a brown (5) and my hair is now almost black. Have to wait for it to fade now 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sadie! We are sorry to hear your color turned black. Please check your emails, we got back to you to help you further. |
Turned BrassyWon’t use this kit again. I’m naturally dark blonde and I wanted to tone down previous highlights and now my hair looks red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorationBonjour Serait il possible d avoir une couleur qui couvre tous mes cheveux notamment mes cheveux blancs car la dernière coloration n a pas tout couvert. Puis je avoir l abonnement flexible? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElora B. - Merci pour votre commentaire. Nous sommes désolés que votre coloration n'a pas totalement couvert les cheveux blancs. Nos Experts Coloristes vous ont contacté par email afin d'ajuster votre formule et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information concernant votre coloration et abonnement. Si vous avez des questions, nous sommes à votre écoute. |
Leaked everywhereOpened box to use & all the color leaked over most of the box. Nothing left to use. This was the first time ever to purchase this product, won’t purchase again. Hopefully get a refund. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We truly appreciate your feedback and apologize your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
C'est beaucoup trop clairMa couleur ne va pas du tout sur les cheveux blancs, ca donne du rouge clair en transparence. je voudrai arreter mais je ne trouve pas ou je dois cliquer. Merci, par contre les produits sont tops 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine D. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à gérer votre abonnement. À très vite ! |
NopeIt didn't cover gray as advertised. Impossible to reach so I want to stop but only option is skip the month. Not very happy with this company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |