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Color Set
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67'686 Avis clients vérifiés |
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Doesn’t cover greysUnfortunately it doesn’t work for me and didn’t cover my greys. Very disappointing will not buy again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Emma, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horriblecolor didn’t cover greys and caused red roots 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good hair colorThis is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store. I had to go back to L'Oréal 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynette - We’re so sorry to hear that you were disappointed by the results after using your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
made a even colour but so much darker then i wantedThe shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Elvia! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |
DisappointedI am not happy with my hair color, I wanted to go lighter. I do not notice any difference. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Lisa, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nor satisfiedDidn't fully cover my grays and wasn't the color I really wanted. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDanielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedDoesn't cover gray at all... 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel all ordersCancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No recomiendoTodo se derramó, llego la caja empapada del peróxido, todo se derramó. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYanaisy - Lamentamos mucho que haya recibido su pedido con un desarrollador con fugas. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos. Esté atento a un correo electrónico nuestro sobre este asunto. Realmente apreciamos sus comentarios. |
Oozing colorWhile I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |