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Color Set
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67'686 Avis clients vérifiés |
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Wrong color sentWas very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
The color is still too brownI guess your idea of light ash brown and mine are very different. I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for. Thanks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCharlotte - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Does not workTotally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTetiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero Gray CoverageWe even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMario - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrownI've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAbbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Grey CoverageI was very excited when I received the color package. It looked fancy with detailed instructions. I carefully followed the guidance to color my hair, which had the grey roots. I had a short hair cut recently and ready for a great result. After coloring was done, the grey had no coverage. the side lines, the forehead & my parts were still white + the whole hair turned out 2 shades darker than what I have. That wasn't my desired outcome. Six days later I washed my hair, guess what? My grey even showed more after the first wash. The 3 star is only for its packaging and effort. However, for the result, I would even give it a one or two stars. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKtti- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root and Hair colorMy roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Does not cover grays at allI have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Heather! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
No pinto mis canasNo me gustó ,mis canas no se pintaron y no veo ninguna diferencia mi pelo sigue de color negro 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYusmileydis - Lamentamos mucho que no te hayan gustado los resultados de la aplicación del color. Siempre respaldamos nuestra garantía de satisfacción con el color de eSalon y trabajaremos contigo para que alcances tus objetivos de coloración. ¡No dejes de recibir un correo electrónico nuestro para informarte sobre los próximos pasos! Agradecemos mucho tus comentarios. |
Grauhaarabdeckung könnte besser seinDie Farbe ist ok aber die Grauhaarbdeckung ist nicht ideal. Die Farbe lässt schnell nach und wird heller 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |