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Color Set
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67'686 Avis clients vérifiés |
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Charged without authorisationJust phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right! |
This color did not lastThis was way too light and did not last. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not cover greysUnfortunately the product did not cover my greys as I had hoped. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as good as it use to beMy last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase. I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Not covering grays entirelyI like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Pat, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color problemThe color was too light. I wanted a deep vibrant red. Like burgundy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Think carefully and research before you buy!For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsS. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Naja…Anwendung Erklärung sehr gut.Aber leider fiel die Farbe nicht wie gewünscht aus.Eigentlich für mich verständlich. Also sollte man nicht solche Versprechen machen.Und dann habe ich eine Lieferung übersprungen um die erste Haarwäsche abzuwarten aber leider wurde das nicht berücksichtigt.Und schon wieder wurde eine für mich falsche Mischung versendet. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsInes - Vielen Dank, dass Sie sich an uns bei eSalon gewandt haben! Es tut uns sehr leid zu hören, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie Ausschau nach einer E Mail von uns in Kürze. Wir werden uns bei Ihnen melden, um das in Ordnung zu bringen. |
Hair colorDid not last like it used to. Started washing out with first shampoo and I used shampoo for color treated hair that I used 10 years ago when I purchased your product. I would like my next order a shade or two darker than last order please 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCyndi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
First applicationNot covering my gray. So messy! Not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |