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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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Farbton nicht erzieltFarbton komplett verfehlt. Meine Haare sind nun nach dem Färben Rostfarben anstatt Gold. Ich finde das besonders schade, da ich in der Bestellung angegeben habe, dass meine Haare dazu neigen einen Rotstich zu entwickeln. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Does not lastI have enjoyed getting my hair color to what I desire and the stylists have been great adjusting my color however it does not last. I get the permanent color and by the second wash the color is 75% faded even when using color protecting products. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlessia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still too copper redI have uploaded two photos to show the tint of the color … the photo with the really long hair is from years ago at the end of the summer after my color had lightened and it is still darker than the second photo I uploaded tonight. I love the shine and coverage of the color but I wanted to go dark chestnut brown to cover the brassy copper red from the last color I was sent. So I need a dark toner or start from scratch again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We’re so sorry to hear that your color result turned out more copper/red than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Didn’t cover grayI have thick course grays. I saturated it and it did not cover it. I think it would be okay if you have fine hair. I’ll have to dye it again to get those grays covered! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn't cover my most stubborn grays.My gray hair is primarily in the front of my ears. No matter how long I leave the brown dye on, when the shampoo is over, the hair in this area is not brown like the rest of my hair. It's a very weak shade of brown that's mostly gray. Within one wash it's back to fully gray. Disheartening. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Covered grays for 3 1/2 days!Looked good for 3 1/2 days! Not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI asked for a dark brown color with violet. My hair was already dark brown but I wanted to cover greys and add to it. The hair color I got lightened my hair and gave me a brassy look. Also some of my greys were not covered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Brianna, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I requestedThe colour was not what I requested. It was way too dark and a different shade. It was not auburn but a dark brown. Product was nice and my hair did look glossy….just a shame that it wasn’t the colour in requested 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLouise G. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Hair glowedAs a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Cancelled subscriptionI have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight. The colours are ok but I have found better at Boots for less than half the price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team. We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products. |