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Color Set
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67'686 Avis clients vérifiés |
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paper cap on developer still not firmly attachedI have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Farbe passt nichtDie Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNaemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr. |
Did not remove warmth from colorI was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second tryHi, Still no gray coverage and I kept it on for a full 24 hours. I have to cancel my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We’re sorry to hear the color didn’t meet your expectations. Your feedback is incredibly important to us, and we’re always working to improve our products. We truly appreciate you giving us a try and hope we can help you achieve your perfect hair color in the future. |
Did nothing for my hairI followed the steps precisely and my hair color did not change at all. Would not recommend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightThe color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi-permanentI chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the shade I orderedIt turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAutumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help! |
Farbe verblasst sehr schnellIch benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst. Ich wasche meine Haare alle 2-3 Tage. Deshalb leider nur noch 3 Sterne. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Does not cover thick grey hair for 66 year oldAbsolutely does not do the job for 66 year old woman with thick grey hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color! |