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Color Set
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67'686 Avis clients vérifiés |
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Trier selon : |
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No me gustó el color finalLas raíces quedaron perfectas pero las puntas quedaron cobre naranja. Se suponía que quedara todo castaño oscuro cobrizo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherin - Lamentamos mucho saber que los resultados de su aplicación de color no fueron de su agrado - que las puntas quedaron cobre naranja. Nuestra Garantía de Satisfacción con el Color de eSalon es un compromiso que siempre respaldamos, y trabajaremos con usted para ayudarle a lograr sus objetivos de coloración. ¡Por favor, esté atento a un correo electrónico nuestro con los siguientes pasos a seguir! Agradecemos sinceramente sus comentarios. |
No modificationsI asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSavannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover the grayIt’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee. Bottom line… do not purchase if you expect the product to cover your gray roots! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don't cover my greyI ordered dark brown. After following the time for both bottles, my grey is not covered. It is not white. But it is 80% white. So, the grey is not turning 100% brown. The result sadly is no different than store bought. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsdave - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I mag nicht die FarbeI mag nicht die farbe, . Ich will nicht mehr 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargit - Vielen Dank, dass Sie uns hier bei eSalon kontaktiert haben! Es tut uns sehr leid zu hören, dass unsere Farbe Ihre Erwartungen nicht erfüllt hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie in Kürze Ausschau nach einer E Mail von uns. Wir werden uns bei Ihnen melden, um die Situation zu klären und in Ordnung zu bringen! |
DissapointingThe colour didn't take to my greys. I had sent pictures in of my hair before and asked advice and stylist advised 6 (as chosen) would work. Left it on for the full time as per instructions. I had explained i wanted a root smudge, but there were no instructions for this part just apolication to roots only, if i had done this, i would have had a band, as i have highlights midlengths to ends, so i expected there to be instructions for blending. I had to do this by google and thankfully managed to successfully blend with no banding into my highlights but have been left with my greys still showing through on my roots. I sent a note through explaining all this and requested a refund as i have now had to book into a salon to sort it, but i have had no reply. Really dissapointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello! I'm so sorry to hear you were unhappy with your grey coverage and color expectations. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Thank you for your email. We were closed over the weekend. We'll get back to you very shortly! |
Hair turned orange againI don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKrista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Received it after more than a month….I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Miranda, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No customer serviceI purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can! |
Red-ish tintI chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |