67'695 Avis clients vérifiés |
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Better than ExpectedThis is my first time using this, and I had never dyed my hair before, so I was a bit apprehensive, especially having coily (4c) hair, but I took the jump because I didn't want to use box dye. My hair is a level 4 from what my stylist told me, and I dyed it red copper (medium brown 5.64), and it came out as expected, maybe just a tad darker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color perfect, but fadesCustom color is a rich, dark brunette. Perfect at first, but after 3 weeks lightens up to a more red-orange. I do have an old perm, some gray which affects the color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awesome color match, but still have the greysThe matching of my color ( which wasn’t easy, I have at least 3 color tones to my hair) was absolutely on point! Unfortunately, it didn’t cover all of my grey hair. I even made a point to over saturate the greys that frame my face, but they are still very visible. Love the color that DID take though! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
color setI like the color so far but I may want to change the color in the future. I got my hair cut in order to change me and I may change to another color as another movement toward trying to move as a person to another level in my life. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
awaiting answersTyping as I sit with color atop my head, looking for some answers from eSalon. I have used and recommended eSalon for years ... had great results at a reasonable price, with minimal issues. Until the past few months. This color set seems like what I had used successfully for years, but I nervously await results. Last color application, and a few prior to that, have been very different. The color itself was different ... lighter, different consistency, less viscous maybe? And my hair did not look the same. I've had two satisfying conversations with eSalon about the issues (bottom line, my hair color didn't look as good or the same). It seemed that there were manufacturing problems, but that's a guess. Consumers coloring their own hair don't like to guess. Wish me luck as I don't want to make a change. 45 sur 48 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Landa! We truly appreciate your feedback! Upon reviewing your profile, we see that you've been working with one of our Color Experts to resolve your concern. Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Doesn't cover th e little bit of gray hair I have😞I love the color it's amazing. How ever I have two problems it really doesn't cover my gray hairs for more then a week and it also drys my hair. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLady D - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color 7.40I I loved this red copper color it looked so good and covered all Grey's on me I would get it again. But they changed the color on me to this ugly intense red so I canceled my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHey Ameerah, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorColor was nice...ends faded quickly...would like to try Dark Brown Sugar Would it be any different from my last order..dark brown sugar sounded good..should I try it? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. We are excited to continue working with you! |
I like the color.I like the color, but my white hair is not been color enough 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lucy. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that one of our Color Experts has reached out to you via email to resolve your concern. Please let us know if there is anything else we can do to help! We truly appreciate your feedback! |
Great colorI love the color, but even following the directions step by step, it had problems covering all my gray hairs. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |