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Color Set
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67'709 Avis clients vérifiés |
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How do you mess up black?!?!I even left it in 5 min LONGER. Haven’t touched my hair in over 6 months. How do you mess up a blue black? Seriously, my hair is just darker brown in some spots and same color in others. I usually do some to tint my eyebrows those little hairs didn’t even change!!! And my hair feels dried out. After BOX DYE my hair looks flawless and feels soft. I never have time to do this as a new Mom with a difficult baby and no sleep, hence the 6 months. NEVER AGAIN, more upset about my valuable time being wasted. Had no energy to do it to begin with and it was a waste of time. First free time in 2 months down the drain. Makes no sense how the easiest color there is doesn’t come out right. And again my hair feels fried. DO NOT recommend. Thank God it wasn’t any other color and I don’t look any worse at least! Buyer beware!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCourtney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Blonde not redhead.I like the product, very pleased with the delivery of the product and price. My color is turning out too red. I’d like more blonde . Not strawberry blonde. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatrherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Followed the directions, the color didn't take.I know I have darker hair that is why I chose this company since its specifically tailored to you. I followed the directions and I don't even see a hint of purple in my hair. It looks the exact same as it did before I started. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShalena- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Provided me with a color that did not cover my grays.The box came and everything looked great. I watched the videos, read everything they sent me and was ready to go. I did have two emails back and forth with the color specialist regarding the violet dark brown color I chose. She said if I was looking for a full purple color coverage than I need to go to a hair salon but if I was looking for a purple hue than we could move forward with the color selection. I did tell her I was looking for a violet hue but was concerned with covering my grays. I specifically asked if covering my grays with the chosen color would be a problem she never replied. Then another email came saying that we could move forward with my color selection and once again I asked about the gray coverage, again no response. I guess I should have know better. Now I have three tones in my hair dark brown, violet and gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey adequatelyI have been happy with esalon up to this order. I have had it in my hair less than two weeks and it had been washing out and all the very hair had shown through again. I am saddened cause I have been so happy to this point. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Back to salonOver all nice color, dose not cover gray well. Will be heading back to salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageI have stubborn gray..especially in the finer strand . Gray coverage lasts 1 week 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a fan of the new hair color formulaI’ve used esalon to color my hair for years and have always been happy with the outcome, especially how soft, silky, and shiny my hair is afterwards. The new formula leaves my hair feeling rough, without the silliness and shine I’ve come to expect. I’m sorry to say this may be a deal breaker for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele- Thank you for reaching out to us here at eSalon! We are so sorry to hear our new color formula did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Copper RedI found the color to be a bit too much copper red, lacking a bit of light brown and golden highlights. After I applied a light brown with golden highlights it is beautiful ! I am not quite certain how to explain the color to you. As it is now.. I have a coppery-brown with gold highlights. I appear to have fuller head of hair and not translucent at the hairline. As I will be having a Perm in 2 weeks I will not be requesting any color at this time. Thank you for your help. Elizabeth P. Cain 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Me aclaro el cabelloPedi mi color negro azulado y mi cabello termino más claro de lo que lo tenia ! me desilusiono mucho 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María José: Gracias por escribirnos. Sentimos que tu cabello haya quedado más claro de lo que tú querías. Con gusto revisaremos tu fórmula para ofrecerte una solución. Por favor, revisa tus emails, te acabamos de escribir. |