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774 Kundenbewertungen |
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Don’t like texture or don’t see differenceNothing stands out from the most conditioner you can buy at stores. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAsako - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Volume conditionerStill not sure about how much volume this gives me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary Ann- Thank you for your review! The volume conditioner is one of the lightest weight conditioners offered by eSalon. Coupled with volumizing styling techniques and products, it will help you achieve more volume. We hope you enjoy it! Please feel free to reach out to [email protected] if you need any tips or tricks. Our team of licensed colorists is always here to help! |
Big softieIt's ok but doesn't allow tangles to be easily combed out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It was not the Wow I was hoping for.Not excited about this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - Thank you for your feedback. We apologize for the disappointing experience you had with our Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
HeavyThis actually left my hair feeling lank and took ages to rince out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCaroline - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ConditionerI didn’t like the way this made my hair feel when it was dry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Does the jobIf you want volume, this does it, but left my hair dry and unmanageable. Also noticed more hair loss using this conditioner than others. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuci - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
To much fragrance for meEven though I love the smell it was to much for me since I am scent sensitive. Also, instead of volume, my hair went straight and flat. But to be fair.... all conditioners do that to my hair but I keep trying new ones in hope of a different result. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebbie - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wasn’t a fanIt leaves my hair feeling greasy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Ok onlyI tend to get more softness and volume from cheaper store conditioners 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen - We're truly sorry that our Big Softie did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Ugh!Horrible, hair feels brittle and has no shine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCecilia - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DryingConditioner went on nicely and detangled hair, but hair was totally dry and “fly-away” for rest of day. Had to apply an oily conditioner to calm it down so it wasn’t so full of static. My hair is typically rather oily and this absolutely dried it out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSuzanne - We're truly sorry that our Big Softie Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisappointedNo better then what I could have purchased in the bargain bin at the $ store. I threw it in the trash. Please stand by your 100% guarantee and credit my card back for my entire purchase with you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Volume but residueLeft sticky residue leaving my hair feel unclean. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill - We're truly sorry that our Big Softie did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn't orderDidn't order 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Just OKAn OK conditioner. Does not do much volume-wise. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDG625 - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
PackagingBottle is hard to squeeze due to arthritis. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJo Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too Heavy for my hairThis, like the shampoo, was too heavy for my hair. Weighted my hair down. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandie - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
conditionertoo heavy 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeggy - Thank you for your feedback. We apologize for the disappointing experience you had with our Volume Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Leaves hair with greasy filmThis conditioner leaves a greasy film on my hair. Not a fan. I rinse like crazy and only use a bit and still leaves the film. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We're truly sorry that our Big Softie left your hair feeling greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DryingUnfortunately, it dries out my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We're truly sorry that our Volume Conditioner dried out your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No moisturizerIt was good shampoo but I needed moisturizer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nothing SpecialThe conditioner doesn't do anything that a $2.00 store bought conditioner doesn't do. It was not a good buy for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLala - We're truly sorry that our Volume Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Its OKNot great, I wont buy again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStorm - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not so muchTwo things: (1) while it did create volume, it also created frizz and static electricity. (2) the CONTACT information could certainly be more prominent. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSable - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Dont likeI didnt like it, like the shampoo that you sent with color better 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We're truly sorry that our Volume Shampoo did not provide the result you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No no noThis product did not leave my hair soft, but a tangled mess. I hated this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTalonna - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Too waxyHard time detangling. Very waxy type, not moisture 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It's ok!The conditioner isn't the best I have tried. It doesn't leave my hair feeling soft like other brands. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKarri - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
DisappointedWould not recommend To be honest all products I have purchased and tried were not worth buying They did nothing like stated they should I. Found all products to be cheap and not good 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAddy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faulty BottleI couldn't even try the product because the bottle wouldn't work. The pump wouldn't unlock no matter which way I screwed it. After 10 minutes of fiddling with it in the shower, it finally fell out of my hands and split open. I was too defeated by the packaging to even get to try the product. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We're truly sorry that our Big Softie was difficult to open. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
PriceyIt's okay.....made my hair look dry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti - Thank you for your feedback. We apologize that our Big Softie made your hair look dry. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Bad pump, dry hairI can't make the pump work. No matter how many times I turn it in any direction, pressure or no pressure, the pump won't budge. I end up taking the top off and just pouring it out. I would be fine with that if the product worked, but my hair doesn't seem to benefit either. It's not even voluminous, just dry. Wish I had canceled it before this last box arrived. 0 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLindsay - We're truly sorry that our Big Softie did not pump correctly. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color Care Volumizing conditionerProduct smells really nice...but left hair to soft with no body.. It actually looked like I needed to wash my hair again. I did only use about a quarter size amount, because my hair is fine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLouise - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Itchy and dryThis made me look like i have dandruff and washed the color out of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
doesn't spread on your hair easyyou have to use a large amount in order to cover your whole hair.Doesn't spread easily as other conditioners . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ConditionerI love the shampoo. Didn’t care much for the conditioner. It was hard to rinse out and it made my hair flat 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We're truly sorry that our Big Softie did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Is ok.It is ok,, nothing special. Love unconditionally is a far better product. Bought both for choice and will stick to the other one. There is no extra volume after using this one either. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBillie Mae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Ok, but I won't be buying again.I have absolutely loved most of eSalon's products, so I was excited to try out this volumizing conditioner when I bought it last summer. I have naturally wavy/curly hair that tends to get flat as the day goes on. While this conditioner smells great, I have found that after using it, my hair is pretty dry and brittle -- it almost feels like I did not use any conditioner at all. For a while I tried using it only once a week, but even that seemed to be drying my hair out and I found I was compensating by using a lot of leave-in conditioner. This might be good for people that don't have a problem with dry hair or split-ends, but it wasn't for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Static and fly awayThe volumizing products made my hair full of static and very fly away. Would not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
BrokenPump top arrived broken. Waiting for a replacement. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesnt work as well as the shampooHave to use quite a bit of it to get knots out of your hair and doesn't smell as nice as the coresponding shampoo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not for fine hair.Hair felt healthy but weighed down. Didn't style well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecky - We value your feedback, and truly appreciate you reaching out to let us know our Big Softie Color Care Volumizing Conditioner did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Unsubscribe me pleaseeSalon is a fabulous product I can no longer use due to medical problems. Please stop sending promotional emails. Thanks 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We can confirm you have successfully have unsubscribed from our promotional emails. You'll no longer receive information from eSalon. |
defective pumpwill not come out....turned it many, many times 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosanne - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
👎 don't like the smellOk. Don't like the smell. Won't purchase again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMyra - We're sorry to hear you did not like the smell of our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not color protectingThis product left me with a dark ring of color in the tub after washing. Did not in any way protect the color or assist in volumizing. Now I have a full bottle of something that will not be used again. Neither the shampoo bottle OR the conditioner bottle that I received say ANYTHING AT ALL ABOUT COLOR CARE, although, that is how it is sold. The color it washed away was eSalon color that I was very happy with but if the eSalon shampoo and conditioner do not protect the same brand hair color then the assumption would be they certainly would not protect any other brand of hair color. Will not be ordering this again and do not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for my natural curlsThis is not for me and my naturally curly hair. Some products make my hair feel like straw, however, it did provide volume, but only because my hair was frizzy and the curl was not very pretty at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargaret - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not work with your naturally curly hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Hard to use, but it does work.Works great on my hair. No getting around that, but takes forever and a day to get enough product out to be able to use on your hair. I have a bad arm, and I would be in pain for most of the evening and next day just from washing my hair. Product is great, but the bottles need work. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Big Softie Color Care Volumizing Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
If you like staticI used this in conjunction with the "Big Love" shampoo and I am greatly disappointed. It left my hair feeling almost sticky-like and it was incredibly static-y. Maybe their other haircare products are not like this, but I would not recommend this one. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShawna - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
yuckDrys out my hair other than that I see no difference. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarb - We're truly sorry that our Big Softie Color Care Volumizing Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
maybe it is not my hair typemaybe it is not my hair type 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgnes- We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
Not for meUnable to tolerate due to fragrance allergies. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not for meI used this along with the "Big Love" shampoo, and that was the wrong combination. I have fine, straight hair that needs volume, but this combination made my hair so dry, and so frizzy and flighty that I couldn't use it. I like the scent though. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMagna - We're sorry to hear our Big Softie Volumizing Conditioner wasn't right for your hair. For fine hair that tends towards frizzy, we recommend our At Full Strength Repair Conditioner. We're adding a credit to your account so you can try it. Look for our follow-up email. |
Not goodThis shampoo and conditioner made my hair dry very disappointed:( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaudia - We're sorry you weren't happy with our volumizing products. Because they add volume and revive normal to oily hair, we do not recommend them for dry hair. WE have added a credit so you can try one of our other products, such as our Every Rich Way Moisture Conditioner. Look for our follow-up email. |
nice smellThis really didn't work for me. No extra volume but has a pleasant smell. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCandi - Thank you for your review. We are sorry Big Love didn't work for you. Per our Satisfaction Guarantee, we are sending you a follow up email with more information. |
Pump doesn't workVery frustrating to get the product and the pump does not work. The shampoo pumped worked - really wish this one would too. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren- Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Conditioner to our attention. Per our Satisfaction Guarantee, we see we have sent our a complimentary replacement! We look forward to delivering the right results for you. |
Not for natural wavy hairThis made my hair frizzy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlendolyn - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling frizzy. Since you were unhappy with your results, we've sent you an email with more information. We look forward to delivering the right results for you. |
Broken pumpThe product is great and makes my hair very soft but the troubles getting it out. The pump did not untwist so I had to open it completely and shake out the product. Not the best thing to have to labor for in the shower. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexis - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie Color Care Volumizing Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information. |
don't like the new formulabring back the old formula!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnie - We are sorry to hear your weren't satisfied with Big Softie Conditioner. We've added a credit in your account, so you can try something new. |
Expected better conditioningWorks the same as other hair conditioners. Not impressed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We're truly sorry that our Big Softie did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
ConditionerOk but no real volume felt 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathy - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Disappointedis not as creamy as I was expecting. I had to use a lot of product to get a more manageable hair. Bottle dispenser didn't work at first, my husband fixed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrizzy hair - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
So smallThis small bottle smells awesome but didn't last long for the price. The pump is also short so it is quite an exercise in patience to get enough out to do the job for my long hair. I really wanted to love it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOdilia- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
PumpVery hard to pump! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not so improvedI have ordered this product for a long time and had always been pleased with the results. However, since the "New and Improved" formula my hair has been full of static which makes it hard to style and has no volume. I never had issues with static with the old formula. Unfortunately I will not be ordering this product anymore. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber - We're sorry to hear that you were disappointed by your experience with our Big Softie Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
wasnt impressedwasnt impressed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy- We're sorry you weren't impressed with Big Softie Volumizing Conditioner. We are happy to give you a credit to try one of our other amazing conditioners. Look for a follow up email regarding the credits. |
To ThickThis is good stuff, but it is also thick thick thick, making it harder to get evenly distributed throughout my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngel - We're truly sorry that our Big Softie did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
FeelFeels like I need to use alot to cover my hair and I have very short hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We're truly sorry that our Big Softie did not did not meet your expectations. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
Volumizing conditionerI don't use very often. I have fine hair and it tends to wait it down some. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy- We're truly sorry that our Big Softie conditioner did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection! |
conditionerI used this with the shampoo and it did nothing just flattened my hair more than usual 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWithers - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. Per our Satisfaction Guarantee, we've added a credit to your account in the amount of your purchase. Look for our follow-up email with more info! |
I was looking for real volumeVolume wasn't my experience. It's too expensive not to get expected results. Smells good, but that's about it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRoxann - We're sorry your experience with our Big Softie Volumizing Conditioner wasn't what you expected. We've added a credit to your account so you can try something new. Look for our follow-up email for more information. |
Not for meI tried this and it made my head itch incredibly bad! Once I washed it out, I was fine. It's definitely not for me! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Tamera - We’re truly sorry to hear that you were unhappy with your color and experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience. |
GREAT PACKAGINGLoved the ability to identify between the shampoo and conditioner so easily, but like the shampoo, it left my hair a little heavy and without swing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn- We will take your comments into consideration and hope to continue helping you find hair perfection! |
Hard to pumpnot sure about this product yet as its almost impossible to get out of the bottle and it takes a lot to make me feel like i have conditioned my hair... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnastasia - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
DisappointedThe pump dispenser is hard to use in the shower. Didnt see any improvement to my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTonya - Thanks for bringing the issue you’re having with the dispensing pump on our Big Softie to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. |
not happydid not volumize 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarol - We're sorry to hear you weren't in love with our Big Softie Volumizing Conditioner. We've added a credit to your account in the amount of your purchase. Look for our email for more information. |
not very goodnot very good 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We're sorry to hear our Big Softie Volumizing Conditioner wasn't for you. We've added a credit to your account in the amount of your purchase. Please look for our email for more information. |
Big Softie Cond.Same problem as Shampoo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary- We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Fly away hairMakes my hair soft but also fly a way and makes my bangs stick with static to my forehead that's never been a problem for me before 😟 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJodi- Thank you for your feedback. We apologize for the disappointing experience you had with our Big Softie. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
not what i expectedit didn't make my hair as soft as I thought it was and my hair seems a little dry 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBreanna - We're sorry to hear our Big Softie Volumzing Conditioner wasn't the right product for you. We've added a credit to your account in the amount of your purchase so you can try something new. If your hair seems a little dry, we recommend our Every Rich Way Moisture conditioner. Look for our email for more information! |
GreasyLeft my hair nasty gross slimy feel. I want my money back 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKierra - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Not for meI have thin hair and this was too heavy for my hair and it also seem to fade my color faster than usual. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBridget - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Not my favThe conditioner is a little heavy for my fine hair and weighs it down rather than gives volume. Could be my fine texture 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeannette - We're sorry to hear that you were disappointed by your experience with our Color Care Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Another NOT FOR FINE BABY THIN HAIRTitle says it all :( Wish it worked for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren- We’re sorry that you were unsatisfied with our Big Softie. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Cotten FeelI have used the shampoo that goes along with this conditioner and I have to say it does give volume but my concern is that it leaves my hair feeling like cotton, even the conditioner. My hair doesn't feel soft and it's a hot mess when I towel dry. Very tangly and dry feeling. If you use this you need to use a great leave in conditioner that doesn't weigh your hair down but leave it manageable. I am still looking for that holy grail leave in conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenZentina - We’re sorry that you were unsatisfied with our Big Softie and that it left your hair feeling like cotton. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Good for color, not a good conditionerThis conditioner leaves my hair in a tangled mess that takes a while to comb through. I also get annoyed at how much is trapped in the bottle because it is so thick. I've been able to cut the bottle open and scrape out about another week's worth of daily washes. Probably would like a detangling conditioner better. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We're sorry to hear you had a less than stellar experience with our Big Softie Volumizing Conditioner. We've added a credit to your account to help you find a product that suits you better. If your ends need extra care, we recommend our Every Rich Way Moisture Conditioner or At Full Strength Repair Conditioner. Look for our follow-up email in your inbox. |
Very badNot moisturizing, doesn't detangle. No point to even bother using a conditioner. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnja - We're so sorry that Big Softie Volumizing Conditioner did not leave your hair with your desired texture. For deeper hydration, we recommend using our Every Rich Way Moisture Conditioner. We can see you've already spoken with one of our representatives. We hope they helped you find your perfect match! |
I thought I used too much so next time I used VERY little. DO NOT recommend thisIt left my hair looking oily! I tried it 3 different ways but had same results every time. I do not recommend this product! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGayla - We're sorry to hear that you were disappointed by your experience with our Big Softie Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Does not volumiseNothing about this works - doesn't volumise, pump doesn't work, giving a pea size amount and it is generally very nothing-y. Since I've had it I have bought several other conditioners, all used and this still sits there - tells you everything really doesn't it! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFaye - We're sorry to hear that you did not find the results you were looking for with our lightweight Big Softie Volumizing Conditioner. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We hope to pair you with a product that will better suit your needs, and we'll reach out to you shortly to help with any future pump issues. |
UselessDoes nothing for my hair does not provide any hydration 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacey - We're sorry to hear that our Big Softie Volumizing Conditioner doesn't provide enough hydration. For a more moisturizing experience, we recommend our Every Rich Way Moisturizing Conditioner. Because you weren't happy with this product, we've added a credit to your account and sent you an email with more information. |
VolumeIt did not give me the volume I needed for my limp hair. I am also allergic to an ingredient in it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We're truly sorry that our Big Softie did not provide the volume you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
Made my hair feel dryThis product smells wonderful but I noticed my hair felt very dry when trying to style it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJuile - We're sorry to hear that you were disappointed by the results of our Big Softie Color Safe Conditioner, and that your hair felt dry. Because you were unhappy with the results, we have gone ahead and sent you a complimentary Nourishing Hair Mask. We will reach out to you shortly with more information. |
Poor volume!!!!I have fine hair. I got no Volume from this and my hair felt even finer and flyaway. Additionally, I didn't order this since I just got it on Dec. 29, 2016 (Order #12941041). I will be returning all three. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We're sorry to hear that you were disappointed by your experience with our Color Safe Volumizing Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
No happy at allDidn't do anything for my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLausanne - We're truly sorry that our Big Softie Conditioner did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
DisappointedI bought the shampoo, cream rinse and root lift spray as a set. By the end of the day my natural curly hair was a stringy, disappointing mess. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We're sorry to hear that you were disappointed by your experience with our volume hair collection. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
ConditionerUnfortunately the conditioner left my hair dull and not shiny. Scruples quick seal is nice because my hair shines after i use it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBonnie - We're sorry to hear that you were disappointed by your experience with our Big Softie Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
DisappointingUsually a conditioner leaves your hair soft and easy to comb through. Not so much with this one. Although it does not weight your hair down like some others. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine - We're sorry to hear that you were disappointed by your experience with our Big Softie. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
StickyMy hair is sticky the next day. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatali - We're sorry to hear our Big Softie Volumizing Conditioner did not give you the results you were looking for. We have issued you a credit to find a product that better suits your needs. Please look for our email with more information. |
LikeLike vut seems to just sit on hair like doesn't absorb in to it. ??? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We're truly sorry that our Big Softie did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection! |