Joanne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Lynne T.
1er novembre 2016
Hair color way too dark
POSTÉ PAR :
Lynne T.
1er novembre 2016
I could not get a response from the support team to correct my color so I had to change my product and go back to what I previously have used with much success. Very disappointed in their lack of assistance. You can change the color without ordering sight in seen the new color they have selected for you. Not the way I want to buy a hair color without even seeing what the color should look like. Very unhappy want to return the second order but there is no way to get a hold of anyone. No response to requests
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynne- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We want to make sure that we take care of all your concerns, so we have gone ahead and reached out to you regarding this matter.
POSTÉ PAR :
Cheri H.
1er novembre 2016
Mixed feelings
POSTÉ PAR :
Cheri H.
1er novembre 2016
I am very conflicted about hair color. It covers my hair partially every time I use it. I feel like it is better than nothing but it is not the answer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheri - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Charlotte S.
1er novembre 2016
Custom Hair Color.
POSTÉ PAR :
Charlotte S.
1er novembre 2016
The color was darker than the last order. Everything else was good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dee - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Vicky O.
1er novembre 2016
Hair Color
POSTÉ PAR :
Vicky O.
1er novembre 2016
When I died my hair it turned out way too dark!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vicky - We apologize that your most recent order was darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Kristy C.
1er novembre 2016
3rd time not charm
POSTÉ PAR :
Kristy C.
1er novembre 2016
I gave e salon 3 chances with pictures and feed back and they never could get rhe color right. Now i am left with discolored hair that i am going to have to have professionally colored to fix it. What i thought would be my answer cost me not only 60+ for 3 colors, but another $175 on a professional coloring and whatever the expensive shampoo and conditioner costs that i'll have to use on hair that will be damaged by lightening the sides (after expessly stating that i can't use ash colors they sent me a light brown with ash or green base that turned my sides black). Baaaad experience, y'all. You'd do better with Nice N Easy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy- Thank you for sharing your candid feedback with us. We apologize that you were dissatisfied with your hair color experience. We have gone ahead and reached out to you regarding out Satisfaction Guarantee. Again, we are sorry to hear that your hair color did not provide the results you were looking for.
POSTÉ PAR :
Kristen V.
31 octobre 2016
Grays are a problen
POSTÉ PAR :
Kristen V.
31 octobre 2016
Grays were showing after only a few days.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristen - We’re sorry that you were unhappy with the gray coverage results after adjustments were made. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Cynthia R.
31 octobre 2016
Not the best
POSTÉ PAR :
Cynthia R.
31 octobre 2016
Didn't cover my greys, left my hair feeling waxy, even after three washes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. We will reach out to you regarding how to remedy this. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
Crystal T.
31 octobre 2016
Did not last very long
POSTÉ PAR :
Crystal T.
31 octobre 2016
In less than a week, the color was coming out and the grays showing. I applied it to my bangs first before the other areas. It did not hold up like it should for my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We're sorry to hear that your color did not provide the gray coverage you expected. We would love to send you a complimentary reformulated color for increased coverage, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Lola C.
30 octobre 2016
Dissatisfied
POSTÉ PAR :
Lola C.
30 octobre 2016
Product made my hair extremely dry, feeling of unhealthy "straw like". Will not order again. Did not care for shampoo and conditioner as well. Threw it away after first use. Could not get the shampoo to lather.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lola - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Steph L.
30 octobre 2016
Color didn't last
POSTÉ PAR :
Steph L.
30 octobre 2016
I was very disappointed in this product. I followed the instructions to the letter and the color still faded very quickly at the roots. I will not order again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Steph - Your results are important to us, and we apologize that your color faded faster than expected. We would be happy to correct this, so we have credited your account for one free hair color order and notified your colorist about the adjustments you need. Again we apologize, and we look forward to delivering results you'll fall in love with.
POSTÉ PAR :
Gina B.
30 octobre 2016
New color
POSTÉ PAR :
Gina B.
30 octobre 2016
This color was okay, not the best for me. It was not dark enough and washed out within the first 3 weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Patricia M.
30 octobre 2016
Burned scalp
POSTÉ PAR :
Patricia M.
30 octobre 2016
Colored hair with reccommended product. Third time using esalon color. This time, developer and color began a burning sensation almost immediately after applying. Could not leave it on for the reccommended 30 minutes per instructions. Rinsed out after 15 minutes. Now I have scabs and dry dead skin throughout my scalp. Very upset. Won't use again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
sue F.
29 octobre 2016
Allergic reaction
POSTÉ PAR :
sue F.
29 octobre 2016
Color fine but allergic reaction spoilt the experience
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
Natasha F.
28 octobre 2016
Awful, just awful
POSTÉ PAR :
Natasha F.
28 octobre 2016
Besides giving the visible parts of my hair unintended horizontal stripes of strawberry blonde, dark brown and mahogany, I have no idea what the back of my hair looks like. The smell while mixing was so strong and unpleasant that I could hardly breathe. It got much better after 5 minutes, and was gone by the time my hair was dry. I dyed it 5 days ago, washed it twice since, and it is falling out already. I'm going to a professional salon this weekend to get a correction...because they can see what they're doing even at the back, and they're trained in this. Very disappointed although the shine spray (ordered separately) was very nice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natasha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Kim E.
28 octobre 2016
no variation in color
POSTÉ PAR :
Kim E.
28 octobre 2016
comes out all one color, no variation or different color tones, like what I was using before, and other people commenting don't like color, sorry
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - We apologize that you are not happy with your color. At this time, we only offer an all-over color application. Per our satisfaction guarantee, we will be reaching out to you regarding a refund for your most recent hair color order. Thank you for your feedback.
POSTÉ PAR :
Jo L.
28 octobre 2016
Worse hair color ever
POSTÉ PAR :
Jo L.
28 octobre 2016
I have brown hair with natural red highlights. Was given brown with supposed gold highlights this looks like crap, so dark it is almost black, no highlights
NEVER AGAIN
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jo - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Margarita N.
27 octobre 2016
Not fun
POSTÉ PAR :
Margarita N.
27 octobre 2016
This was my 2nd coloring with eSalon custom color. The customer service is fantastic but coloring experience this time around was not pleasant. With my previous order I asked for longer gray coverage. I believe they did try to formulate a color this time to provide longer gray coverage. This color formula failed for me because it gummed up in my hair once I started the final rinsing. I believe this may have happen because there was too much of a synthetic binder trying to achieve the longer gray coverage, which also left a mess and made clean up more difficult. Not only did the color gum up in my hair but it did not achieve the silky shiny effect like it did in my first color experience.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margarita - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTÉ PAR :
Janet D.
27 octobre 2016
my hair is not as red as my store bought hair color a
POSTÉ PAR :
Janet D.
27 octobre 2016
Sadly my hair is not even close to the RED color it was with my store bought hair color. And everyone asks why I am changing my hair color to more or a brown color after all these years. I so wanted this to work for me as I heard such wonderful reviews. I am not sure if it because I have about 20% grey coming in. But my new roots after using this color are more brown then red
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Lisa G.
27 octobre 2016
Harsh!!
POSTÉ PAR :
Lisa G.
27 octobre 2016
Much too harsh and drying . I will go to the salon or back to store hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Katherine G.
27 octobre 2016
Not for me...
POSTÉ PAR :
Katherine G.
27 octobre 2016
I questioned the color choice when setting up profile. Told them the color I previously used was dark brown. Emailed e-salon about my concern that the color would be too dark. It took me until today to get the nerve up to even do a strand test. As I said, this color is way too dark and Mahogany color. So glad I didn't color all my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katherine - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Karen K.
27 octobre 2016
coloring
POSTÉ PAR :
Karen K.
27 octobre 2016
too red had to get it redone by a beautician cancel my account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
April K.
26 octobre 2016
Not satisfied with my color...
POSTÉ PAR :
April K.
26 octobre 2016
My intentions were to get my natural all over color done before my I went to get my haircut/hilights and low lights with my stylist. To save money and time at the salon I wanted to do my roots at home as I have a lot of gray and my hair grows quickly. I requested dark brown but my end result was definitely BLACK. I emailed to request a change but was told I could not go lighter....I spent hours in my local salon getting the color lighter. The idea is great but I don't think it's right for me at this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
April - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTÉ PAR :
Ali C.
26 octobre 2016
Store product just as good
POSTÉ PAR :
Ali C.
26 octobre 2016
Only last 2 weeks before roots show just as good as store color and want to cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ali - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Deb S.
26 octobre 2016
disappointed
POSTÉ PAR :
Deb S.
26 octobre 2016
The color was great, almost perfect, but it really dried my hair and faded faster than most other brands I have tried.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deb - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTÉ PAR :
Lindsey M.
25 octobre 2016
No change
POSTÉ PAR :
Lindsey M.
25 octobre 2016
I have tried you guys 4 times now and still no change. Gray coverage only last 1 week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lindey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Carolina N.
25 octobre 2016
not as expected
POSTÉ PAR :
Carolina N.
25 octobre 2016
I requested the color on the rest of my color to be darker, more similar to my roots, but still got a very light color on the rest of my hair. It looks like I didn't dye my hair. I am not sure if it was color or the shampoo/conditioning that left my hair dull and greasy. Not very happy since the first time, but wanted to give it a shot the second time. Still not happy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolina - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTÉ PAR :
Rebecca T.
25 octobre 2016
RED
POSTÉ PAR :
Rebecca T.
25 octobre 2016
This last shipment of hair color turned my roots red, the rest of the hair was dark brown. I had to go to a hair Salon to have it fixed, which cost me $50!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Sylvia F.
25 octobre 2016
Dried Out My Hair
POSTÉ PAR :
Sylvia F.
25 octobre 2016
The color was correct, but the product really dried out my hair. I have been using conditioner to try and revive it, but it remains dull and stiff. I can't really use this product on my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sylvia - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit in accordance with our Satisfaction Guarantee. We have e-mailed you instructions on how to not have this stiffness issue happen in the future. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
Cheryll O.
25 octobre 2016
Awful!!! I need a refund for two months!!
POSTÉ PAR :
Cheryll O.
25 octobre 2016
The first time I used e salon it was great. The second time I used e salon it turned my hair a pink red! I was so upset, I made an appointment at a reputable salon in Houston. It was a 5 HR appointment during which they scrubbed my hair so they did not have to strip it and damage it anymore than it was already damaged. I had to go to a MUCH darker color and it cost me around 300.00. It has taken me almost a month to get over the frustration and anger. I received my Oct color pack the other day and it reminded me to let you know how absolutely awful your product is! I will not be using it again, I will not be recommending it to anyone and I am very, very disturbed and wanted to let you know how much grief it has caused me. I have cancelled my orders and do not ever want to be contacted again unless you are refunding my $ for the past two months.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryll - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your last 2 hair color orders, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Beatrice S.
24 octobre 2016
too dark...
POSTÉ PAR :
Beatrice S.
24 octobre 2016
I would like a refund please. thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beatrice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Karen E.
23 octobre 2016
Turned my blond hair GRAY
POSTÉ PAR :
Karen E.
23 octobre 2016
Just awful. Ask to have the color made with some white in it. Trusting esalon, i used it and results was DARK BLUE GRAY. I have received no refund. Nothing. Some Guarantee... BUYER BEWARE
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Karen - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Ann G.
22 octobre 2016
Just not enough
POSTÉ PAR :
Ann G.
22 octobre 2016
I have very thick wavy hair and there is just not enough color. It isn't worth it for me and I'm not sure about the color...at all...😳
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We see you were able to speak with a representative. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Pamela V.
22 octobre 2016
Not satisfied
POSTÉ PAR :
Pamela V.
22 octobre 2016
Not happy with my color,it made my hair feel like straw, please cancel my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
Adeline S.
22 octobre 2016
A little too red
POSTÉ PAR :
Adeline S.
22 octobre 2016
A bit more red than I had expected. Really pretty shade but I prefer more brown. My roots are a little to light, it was recommended that the shade I had picked would be too dark. It came out the opposite. Followed the instructions to a T as well....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adeline - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTÉ PAR :
Joanna M.
21 octobre 2016
Good colour
POSTÉ PAR :
Joanna M.
21 octobre 2016
Nice colour but wanted a full head not just a root touch up as it was the first time I used this colour. So there wasn't enough to go on all my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanna - Thank you for reaching out to us. Upon reviewing your profile, we can see someone has already contacted you to remedy the situation. We can't wait to create your perfect hair color!
POSTÉ PAR :
Al J.
21 octobre 2016
Store Bought performs better
POSTÉ PAR :
Al J.
21 octobre 2016
I love to help my wife with her hair. I was excited to try this product. Sadly, the store bought product is cheaper and performs much better. I will not purchase this again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Al - Thank you for your feedback! We have gone ahead and refunded your order per our satisfaction guarantee. Thank you for giving eSalon a try! We will be reaching out to you shortly.
POSTÉ PAR :
Hannah M.
21 octobre 2016
Hair color
POSTÉ PAR :
Hannah M.
21 octobre 2016
This hair color was too brown and under a month, it faded out and I'm back to my original hair color before I dyed it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
nicole C.
21 octobre 2016
too red
POSTÉ PAR :
nicole C.
21 octobre 2016
Still to red, not happy with the color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole - We apologize that you're seeing your results as too warm. We see that a representative has reached out to you and issued a refund, per our Satisfaction Guarantee. Again, we apologize you were unhappy.
POSTÉ PAR :
laurie R.
21 octobre 2016
not pleased
POSTÉ PAR :
laurie R.
21 octobre 2016
i am not pleased at all with this product. my hair is much softer and glossier with my cheaper over the counter drug store brand. the color was the exact same which is good but the other is not anything different like the photos show in advertisement. i would say it was worth the ten dollar amount for a first delivery and try but not worth the higher price at all . i prefer to stay using the one that leaves my hair soft not a stringy feeling. very dissapointed in what i thought would be a wonderful product.. no thank you on further purchases
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laurie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTÉ PAR :
Candace S.
20 octobre 2016
Not What I Expected
POSTÉ PAR :
Candace S.
20 octobre 2016
This was a great idea, but it wasn't as good as everybody says it is. First off, the dye doesn't rinse out very well, the shampoo wasn't shampoo, and the conditioner doesn't condition your hair. Second, after rinsing, shampooing, and conditioning, my hair felt very damaged and stringy. I had to do a deep condition over night and then re-shampoo (to remove the rest of the dye) and condition my hair the next day and it still felt stringy. Third, the color wasn't what I wanted. I wanted a purple tone, but all I got was brown. I'll be going elsewhere to get my purple hair color. Thank you for the experience though.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Candace- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead and reached out to you regarding this matter to see how we can best assist you.
POSTÉ PAR :
Lauren H.
20 octobre 2016
Color Off, Strong Scent, Fried ends
POSTÉ PAR :
Lauren H.
20 octobre 2016
I was really hopefully for this product to be something I loved. But it was disappointing to say the least. Color was pretty much brown, not a red/copper variation. The smell was so strong, it was difficult to apply between holding my breath and my eyes burning. I didn't apply to ends, only through the wash as suggested in instructions, yet it still managed to fry the end of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Tracy L.
20 octobre 2016
Greys show through in one week
POSTÉ PAR :
Tracy L.
20 octobre 2016
I loved the color, but it only lasted one week before greys came through.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracy - Thank you for bringing this to our attention. We apologize for the results you received and would love to reformulate your color with better grey coverage. We will be reaching out to you shortly!
POSTÉ PAR :
Pat T.
20 octobre 2016
Color
POSTÉ PAR :
Pat T.
20 octobre 2016
It was a geat color but was a little darker than what I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pat - Thank you for reaching out to us. We apologize your color was slightly darker than you were hoping. We will be reaching out to you in hopes of creating your perfect color!
POSTÉ PAR :
Pam B.
19 octobre 2016
Didn't last
POSTÉ PAR :
Pam B.
19 octobre 2016
I am in my third order. The color is good but it does not give 100% coverage and does not last longer than three weeks, if that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
We apologize that your most recent orders did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Erin W.
19 octobre 2016
Not what i expected
POSTÉ PAR :
Erin W.
19 octobre 2016
After hours of agonizing and tweaking Didn't look like anything I asked. Blaugh. Likely won't order from this sight again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Hilary B.
19 octobre 2016
Does not cover gray
POSTÉ PAR :
Hilary B.
19 octobre 2016
I put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTÉ PAR :
Alissa D.
18 octobre 2016
Too Dark
POSTÉ PAR :
Alissa D.
18 octobre 2016
I loved the whole process
But feel the color is just a bit too dark for what I was looking for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alissa - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color that stays away from too much warm tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTÉ PAR :
Jenna H.
18 octobre 2016
Great color, problems with resistant gray
POSTÉ PAR :
Jenna H.
18 octobre 2016
I left it in the length of time recommended. Color seems to fade from gray or white hair faster. Maybe I should've done all over color since the formula was changed to solve the resistant gray coverage. I like the color, get a lot of compliments.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jenna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Denise B.
18 octobre 2016
Has hints of red and fades to red
POSTÉ PAR :
Denise B.
18 octobre 2016
This "custom" color is like all of the other medium brown hair colors I have tried. It has undertones of red (which I'm trying to avoid) and fades to red in the sun or after a few weeks. It is the most drying hair color I have ever used. The Tinted Love product did not help to maintain the brown color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Annette S.
18 octobre 2016
THIS IS NOT WHAT I ORDERED!
POSTÉ PAR :
Annette S.
18 octobre 2016
I ordered a BLUE BLACK color.
I got a RED undertones coloring!
I WANT A REFUND!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Kenna W.
18 octobre 2016
It was not the color that I expected
POSTÉ PAR :
Kenna W.
18 octobre 2016
The color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
Sue C.
18 octobre 2016
error in color
POSTÉ PAR :
Sue C.
18 octobre 2016
Instead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Cynthia B.
17 octobre 2016
Dull Brown Lifeless Color
POSTÉ PAR :
Cynthia B.
17 octobre 2016
Horrific is really the only word to describe this experience. Utterly horrific.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - Thank you for taking the time to send us feedback. I can see we were able to speak with you today regarding our options of speaking with a colorist for a complimentary redo and you were able to get a refund. We apologize for any unwanted results.
POSTÉ PAR :
Sarah P.
17 octobre 2016
Wrong colour
POSTÉ PAR :
Sarah P.
17 octobre 2016
Easy to use but colour seemed more red than orange this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah - Thank you for sending us your feedback. We have forwarded your notes to your colorist and they will be in touch with you before your next order. Please let us know if we can assist you further.
POSTÉ PAR :
Kauline H.
17 octobre 2016
Did not cover the gray
POSTÉ PAR :
Kauline H.
17 octobre 2016
I do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Debra O.
17 octobre 2016
Too dark
POSTÉ PAR :
Debra O.
17 octobre 2016
The color was too dark and ashey
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do.
POSTÉ PAR :
Erin M.
17 octobre 2016
Used to work better
POSTÉ PAR :
Erin M.
17 octobre 2016
It doesn't cover all the gray like it used to :(. I use it like it says, but I still see gray.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Cathi P.
17 octobre 2016
A little too red
POSTÉ PAR :
Cathi P.
17 octobre 2016
The first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Jennifer M.
16 octobre 2016
Still not covering my gray for more then 10 days
POSTÉ PAR :
Jennifer M.
16 octobre 2016
still not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Vinet M.
16 octobre 2016
I requested a refund
POSTÉ PAR :
Vinet M.
16 octobre 2016
If you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Jan E.
16 octobre 2016
Still too dark
POSTÉ PAR :
Jan E.
16 octobre 2016
Color is still too dark Looks a bit brassy this time
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTÉ PAR :
vicki M.
16 octobre 2016
No better or worse than the product I usually buy over the counter
POSTÉ PAR :
vicki M.
16 octobre 2016
I was expecting something far superior to the product I normally use, however this product is no different.
What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though.
I also don't like the fact that I cannot delete my payment details from my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this.
POSTÉ PAR :
Kandra B.
15 octobre 2016
Unhappy
POSTÉ PAR :
Kandra B.
15 octobre 2016
I am not pleased with this product at all! Within a couple of days, my hair started turning a rustic brown around my face and temples. I have never experienced this before when I have used store brand colors, or when I had it done professionally. Thank you, but no thank you!! I will stick to the store brands!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kandra - Thank you for giving us feedback on your hair color experience. We apologize you are having a negative experience and would love the chance to make it up to you with a complimentary reformulation. We have added a credit to your account and will be reaching out to you!
POSTÉ PAR :
Donna A.
14 octobre 2016
Wasn't the color I wanted
POSTÉ PAR :
Donna A.
14 octobre 2016
I don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
janice C.
14 octobre 2016
I'm Cancelling the Service
POSTÉ PAR :
janice C.
14 octobre 2016
Does not hold color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Janine H.
14 octobre 2016
Help!!!
POSTÉ PAR :
Janine H.
14 octobre 2016
Concerned that grey @ both temples not colored, I had requested the color to be lighter to kind of blend in with any uncolored Grey's, and was told next order my color will go lighter. Keeping fingers crossed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTÉ PAR :
Mona
14 octobre 2016
Unhappy
POSTÉ PAR :
Mona
14 octobre 2016
Received in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details.
POSTÉ PAR :
adrian b
13 octobre 2016
Not good
POSTÉ PAR :
adrian b
13 octobre 2016
Broke off my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adrian- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Sheryl C.
13 octobre 2016
Great product for the cost!
POSTÉ PAR :
Sheryl C.
13 octobre 2016
I received my custom color in the mail today and followed the directions to touch up my roots. My last color was at a salon and this color blended perfectly! The only negative I can say is that it did not color the gray along my hairline (by the ears and nape of the neck) as well as I would have liked. It did, however, cover perfectly every where else!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We're happy to hear the color blended perfectly! We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Linda H.
12 octobre 2016
Color
POSTÉ PAR :
Linda H.
12 octobre 2016
Mine is too red
I think it's 20 v. Need a more natural brown/ gold/ red combo. Bought light golden brown by Loreal at the drugstore last time to tone down the red. I still have your last shipment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Tiffany M.
12 octobre 2016
Product great wrong color
POSTÉ PAR :
Tiffany M.
12 octobre 2016
I wanted purple hair with a little brown showing. My hair is just dark brown with very little purple. Very disappointed in the color. Love the company though.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Brenda O.
12 octobre 2016
2nd Time Around
POSTÉ PAR :
Brenda O.
12 octobre 2016
found time to apply my color after receiving it weeks ago. This is my second time using color from eSalon and I'm still not satisfied. I follow the instructions closely with the exception of a few minutes due to having long thick hair. After I was done washing/ rinsing out the color it feels sticky and strands clump together. This is what happened the first time. I won't be ordering again. I was hoping the first time was just a fluke but not so for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
POSTÉ PAR :
Diane B.
11 octobre 2016
Hair
POSTÉ PAR :
Diane B.
11 octobre 2016
The color was too dark. Cancel this account and do not send any more. thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Melissa B.
11 octobre 2016
Love color, hate feel
POSTÉ PAR :
Melissa B.
11 octobre 2016
I love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTÉ PAR :
Amy D.
11 octobre 2016
Latest root color was too orange!
POSTÉ PAR :
Amy D.
11 octobre 2016
I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Bobbie N.
11 octobre 2016
color is still too dark
POSTÉ PAR :
Bobbie N.
11 octobre 2016
still needs to be brighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bobbie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Charlotte P.
11 octobre 2016
It was a good color, but...
POSTÉ PAR :
Charlotte P.
11 octobre 2016
It only lasted about 2 weeks and BAM my greys were back to haunt me. I'm hoping with my input this next time will be better, but if not it's back to the overpriced salon I go. Or box color *ew*
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Carol R.
11 octobre 2016
First time user
POSTÉ PAR :
Carol R.
11 octobre 2016
The color was good but just made my hair all darker. I was hoping that some natural highlights would stay. I was really wanting some red which usually happens when I use brown/blonde (medium golden brown)
If I put red hightlights in what color would help them stay?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTÉ PAR :
Denise M.
10 octobre 2016
Bland color
POSTÉ PAR :
Denise M.
10 octobre 2016
Lacks depth and dimension. Never got the red I wanted, always had to buy OTC red to recolor. Disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Rebecca H.
10 octobre 2016
I am very dissappointed.
POSTÉ PAR :
Rebecca H.
10 octobre 2016
My hair was blond with dark roots and many grays in my roots. I chose a copper color that was vibrant and bright, and I somehow ended up with a dull dark auburn that never fully covered my gray's and is a very flat and dull color. I wanted a color that was vibrant and shiny, bringing color and light to my face and one that was great for the fall, this truly missed the mark I'm disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Esther H.
10 octobre 2016
Color turned reddish not dark brown
POSTÉ PAR :
Esther H.
10 octobre 2016
Not the color I hoped my hair would turn out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carmen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTÉ PAR :
Rebecca C.
8 octobre 2016
Disappointed
POSTÉ PAR :
Rebecca C.
8 octobre 2016
The color was good but not lasting. The worst problem I had was it was to strong with ammonia.... my scalp broke out in a rash and even though I washed it off of my ears they were burnt by the solution. I'm sorry I can no longer use your products. It is just too strong for my skin.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We’re so sorry to hear that your eyes and scalp were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention.
POSTÉ PAR :
Kim T.
7 octobre 2016
Hair feels terrible after use
POSTÉ PAR :
Kim T.
7 octobre 2016
Love the color but it leaves a residue in my hair. Had to use a clarifying shampoo 3 times before my hair felt normal. The fumes also burn my eyes while coloring. Probably will cancel my next order and go back to over the counter color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim - We’re truly sorry to hear that you were unhappy with your color and experienced hard to remove leftover color residue. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
SUE H.
7 octobre 2016
my hair ended up black, not the red-ish I requested
POSTÉ PAR :
SUE H.
7 octobre 2016
followed directions, every step. my hair ended up black and I had to have a salon fix it for me as I was getting ready for a wedding/vacation and did not want black hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We're truly sorry to hear that your hair color turned out darker than you expected. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTÉ PAR :
Cynthia G.
7 octobre 2016
Color didn't cover all gray
POSTÉ PAR :
Cynthia G.
7 octobre 2016
I followed the directions, left it on a little longer and it did not cover all the gray as I had hoped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTÉ PAR :
Cyndi R.
6 octobre 2016
Not Happy
POSTÉ PAR :
Cyndi R.
6 octobre 2016
Color may have worked well if I had not had to wash my hair 3 times to get all the oil out of it after I colored. What on earth was in it to do that. My hair felt weighted down and the shampoo you provided (& that I bought a bottle of) didn't do a thing to get the grease out after two shampoos. Had to use my Nexium shampoo the 3rd time to feel like my hair was clean. By that time, grey was showing around my hairline. Don't want to do this again and your shampoo & conditioner that I bought might work on short hair that is washed every day, but that is not my case.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cyndi - We’re sorry that your recent hair color left your hair feeling weighed down and difficult to wash out. This feeling is most likely caused by residual color still coating your hair and/or scalp. To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTÉ PAR :
Lois M.
6 octobre 2016
Messy
POSTÉ PAR :
Lois M.
6 octobre 2016
I really liked the medium blonde color and the condition of my hair afterwards. However, it was so messy to use. The solution ran down my face, and the timing was much longer than my previous hair color. I am going back to my drugstore brand which is cheaper, thicker, and takes less time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lois - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Anita P.
6 octobre 2016
The coloring is never the same
POSTÉ PAR :
Anita P.
6 octobre 2016
I'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTÉ PAR :
Tara W.
6 octobre 2016
Hate this product
POSTÉ PAR :
Tara W.
6 octobre 2016
I have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Kathi G.
6 octobre 2016
Color has changed
POSTÉ PAR :
Kathi G.
6 octobre 2016
First time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime.
POSTÉ PAR :
virginia B.
6 octobre 2016
color came out just fine
POSTÉ PAR :
virginia B.
6 octobre 2016
coloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Virginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Karla
5 octobre 2016
Not pleased
POSTÉ PAR :
Karla
5 octobre 2016
Unfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Karen H.
5 octobre 2016
First time trying the product
POSTÉ PAR :
Karen H.
5 octobre 2016
It was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTÉ PAR :
Susan R.
5 octobre 2016
Love the color
POSTÉ PAR :
Susan R.
5 octobre 2016
But my hair felt like straw.... will not be getting this anymore.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTÉ PAR :
Chrishawn T.
5 octobre 2016
Custom Hair Color
POSTÉ PAR :
Chrishawn T.
5 octobre 2016
The color I still too dark. Also not much gray hair coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTÉ PAR :
Darlene G.
4 octobre 2016
So so
POSTÉ PAR :
Darlene G.
4 octobre 2016
I'm 50% grey, I ordered this thinking it would be a better product when I couldnt get to the salon over the drug store. Unfortunately I have been on my third box thinking it would get better. It has left my grays shinny and exposed, and the color fades very quickly/ Not to mention the quality of my hair is degraded and rough.This was sadly disappointing, I really wanted this to work out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darlene - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTÉ PAR :
Kwan W.
4 octobre 2016
Wrong color
POSTÉ PAR :
Kwan W.
4 octobre 2016
Was sent same color (brown- mahogany) after request new color (brown-ash). Now my salon color has old color roots. Fancy....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kwan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTÉ PAR :
Mina C.
3 octobre 2016
Expectations
POSTÉ PAR :
Mina C.
3 octobre 2016
Hello, I'm writing this to review my first use of the color i ordered.
I didn't expect a huge difference because my hair is already black with very little brown tones. I wanted a more blue tint. The color that was sent was soft black with blue. I tried one bottle, an there was no significant change. It did make my hair shiny though.
I really wanted the blue tint to be more prominent. I have watched youtube videos of young ladies with the desired color i want. Their blue tint came out more even starting with dark hair already.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
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