Anita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
A F.
20 mars 2020
Not what I was expecting
POSTÉ PAR :
A F.
20 mars 2020
My hair feels more dry, not happy
The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting.....
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
A - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Margarita D.
20 mars 2020
Muy oscuro yolo mas claro y melo an bueto casi negro
POSTÉ PAR :
Margarita D.
20 mars 2020
Ya nolo quiero esta ves melo mandaron mas oscuro todabia y yoles dije que mas claro pero grasias de todas formas quiero canselar mi s ordenes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margarita D. : Sentimos mucho no haber cumplido con tus expectativas de color. Nos dará gusto revisar tu caso en detalles y poder ofrecerte una solución. Te acabamos de escribir por email.
POSTÉ PAR :
Angela A.
19 mars 2020
Rubbish
POSTÉ PAR :
Angela A.
19 mars 2020
Coulour did not even have a hint of purple. Came out flat brown.
Going to try a 2nd time just in case it was 'my hair! '
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Yvonne V.
19 mars 2020
Bestellung nie erhalten
POSTÉ PAR :
Yvonne V.
19 mars 2020
Und keine Reaktion von eSalon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yvonne V. - Es tut uns leid zu hören, dass Ihre Bestellung noch nicht bei Ihnen eingetroffen ist! Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Nausica W.
19 mars 2020
Kauffehler
POSTÉ PAR :
Nausica W.
19 mars 2020
Die Farbe ist viel zu dunkel, kein Kupfer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nausica W-, Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Hayley H.
19 mars 2020
Shipping/customer service
POSTÉ PAR :
Hayley H.
19 mars 2020
The shipping was not as stated, when contacted customer service it was my job to figure it out
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
JULIE S.
19 mars 2020
Wrong color
POSTÉ PAR :
JULIE S.
19 mars 2020
It doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Andrea P.
19 mars 2020
My color
POSTÉ PAR :
Andrea P.
19 mars 2020
Color didn't last washed out very quickly seemed like a semi-permanent color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cynthia R.
19 mars 2020
Color
POSTÉ PAR :
Cynthia R.
19 mars 2020
Was not happy with color, product was great! Good grey hair coverage.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Shirley C.
19 mars 2020
Not what I thought
POSTÉ PAR :
Shirley C.
19 mars 2020
The color is much lighter then I thought it would be and it seems to be sporadic. The top is much lighter and the ends are much darker. The color doesn't seem like it colored correctly. I've never had this issue ith the box color I buy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shirley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lorraine W.
19 mars 2020
No Offers after nearly 5 years
POSTÉ PAR :
Lorraine W.
19 mars 2020
Hi
I have just changed my address as I have moved house and realised I have been using this product for nearly 5 years and have never been given a discount or offer and it is actually now quite expensive compared to shop bought dyes. I love the product but am seriously thinking about trying something else.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorraine - We truly appreciate your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Sandra L M.
19 mars 2020
I've tried it twice even with adjustment with small amount of pearl..
POSTÉ PAR :
Sandra L M.
19 mars 2020
Just cancel this account. I have dissatisfied with 2 orders. very drab color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Christy W.
18 mars 2020
Too dark
POSTÉ PAR :
Christy W.
18 mars 2020
Color is too dark and it is making my hair really dry.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Brandi P.
18 mars 2020
Medium cool Beige Blonde
POSTÉ PAR :
Brandi P.
18 mars 2020
Turned my hair a brassy orangy color, how can we fix this, not too happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandi- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Ashley F.
18 mars 2020
Not satisfied
POSTÉ PAR :
Ashley F.
18 mars 2020
My grey's are still showing and yes I dyed it right. The color was just all wrong. The kit is great but just not happy about the color and coverage
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Suheyla H.
18 mars 2020
Not good coverage for gray hairs
POSTÉ PAR :
Suheyla H.
18 mars 2020
Unfortunately it didn’t cover my grey hairs. They are all visible. Also the color isn’t unique in my whole hair. There are differences in some parts, especially previously colored sections appeared different color than my roots. I got disappointed :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suheyla- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Carolina H.
18 mars 2020
I don’t like the color
POSTÉ PAR :
Carolina H.
18 mars 2020
I don’t like my final color, is so dark. The attention and everything was perfect except my final color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Alison S.
18 mars 2020
Didn't stick to my hair
POSTÉ PAR :
Alison S.
18 mars 2020
I colored my hair with this following all directions. Within 2 weeks of coloring it, my gray was showing and my ash color from my previous color was coming through!!! Today I get an email they charged my card and shipped an "autoship". No email was sent to warn there was an upcoming automated shipment or that I was going to be charged. Horrible experience. Very disappointed. I'm hoping I'll be able to get a refund without disputing with Visa
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alison - There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Dawn (Renea) C.
18 mars 2020
Gray coverage
POSTÉ PAR :
Dawn (Renea) C.
18 mars 2020
Color did not cover grey roots very well. I have better coverage from beauty 🌎 color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
susan P.
18 mars 2020
Not to good
POSTÉ PAR :
susan P.
18 mars 2020
It did not take to my hair, when dry was just the same as before I dyed it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Vanessa J.
17 mars 2020
The smell was too powerful and dried out my hair
POSTÉ PAR :
Vanessa J.
17 mars 2020
I was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Isobel V.
17 mars 2020
No delivery
POSTÉ PAR :
Isobel V.
17 mars 2020
Cant write a review as i haven't received it yet
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isobel - We can't wait for you to try our Customized Hair Color! We have a hunch you'll love it! Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Kristy B.
17 mars 2020
Hardest stuff
POSTÉ PAR :
Kristy B.
17 mars 2020
It was horrible trying to get it out. Like vaseline . Don’t buy it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Linda R.
17 mars 2020
0 recomendado
POSTÉ PAR :
Linda R.
17 mars 2020
La verdead es que nunca ningun tinte de cabello ni siquiera el mas barato me habia maltratado tanto la melena como este producto , mi cabello me quedo super duro 0 manejable por todo el mes se me enredaba con mucha facilidad mi experiencia con e-salon product's fue muy desagradable
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda R. :- Sentimos mucho no haber podido cumplir con tus expectativas, nos encantará poder revisar tu caso en detalle para poder ofrecerte una solución. Revisa tu email, te acabamos de escribir.
POSTÉ PAR :
Siham G.
17 mars 2020
Leider nicht nach meiner vorstellung
POSTÉ PAR :
Siham G.
17 mars 2020
Ich bin leider unzufrieden mit dem farbergebniss , von dem gewünschtem goldton ist nichts zu sehen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Siham G. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Katharina L.
16 mars 2020
Die Farbe ist EIGENTLICH super, aber...
POSTÉ PAR :
Katharina L.
16 mars 2020
Allerdings ist es alleine tatsächlich eher schwierig, die Farbe den Anweisungen entsprechend aufzutragen. Eine Freundin hat das für mich gemacht. Das Ergebnis war super, die Farbe und die Abdeckung toll, ohne künstlich zu wirken. Allerdings nur bis zur nächsten Wäsche, seitdem kommt das Grau schon wieder klar durch, die Farbe hat sich zum Großteil rausgewaschen, obwohl wir uns akribisch an die Anweisungen gehalten haben.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina L. - Es tut uns leid zu hören, dass die Farbe nicht völlig Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Beverly J.
16 mars 2020
Oh no, what happened??
POSTÉ PAR :
Beverly J.
16 mars 2020
My last shipment was severely damaged. Most of the items were completely smashed and the package was open when it came in the mail. However, my first shipment was perfect!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beverly - We're truly sorry that your color did not arrive as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Lisa S.
15 mars 2020
AWFUL
POSTÉ PAR :
Lisa S.
15 mars 2020
I selected the dark blonde and I got a carrot-top. I have to go to a salon and get this redone because I look like a freak.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rebecca M.
15 mars 2020
Didn’t cover gray
POSTÉ PAR :
Rebecca M.
15 mars 2020
Didn’t cover gray. I didn’t care for the color I chose wasn’t what I expected. Was easy enough to use but I don’t think it’s something I want to continue using.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
MICHELLE K.
15 mars 2020
Color faded real quickly.
POSTÉ PAR :
MICHELLE K.
15 mars 2020
The color was bright for a week or so and then lost it’s luster. I don’t want this again. It’s was not worth it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Barbara T.
15 mars 2020
Disapointed
POSTÉ PAR :
Barbara T.
15 mars 2020
The color was way off. Despite my pointing out in my initial order and 2 subsequent calls to tweak my color, that my hair pulled gold strongly, my color was extremely brassy. I can do better myself with plain boxed color from the drugstore.
.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Aileen M
14 mars 2020
Don’t buy this product!
POSTÉ PAR :
Aileen M
14 mars 2020
Zero stars. They must have sent me a bad batch of peroxide because the dye dissolved the ends of my hair and it tangled so badly I had to cut six inches from my hair! My scalp burned as well. The product was sticky and hard to get out of my hair even after several shampoos. Save your hair and don’t order this horrible product. What BS to answer me “that one of your hair care specialist have worked with me” This is not true, no one helped me with anything. Do not buy, dishonest company!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Awful company. Nice try. Custom ordered and consulted for a light brown. My hair is black. Now getting it corrected.
Save your money for a professional. No different than the box at the drug store!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alison A
13 mars 2020
Concerned about packaging
POSTÉ PAR :
Alison A
13 mars 2020
I like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Marisela G.
13 mars 2020
Stubborn Grey
POSTÉ PAR :
Marisela G.
13 mars 2020
I’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rhonda D.
13 mars 2020
Hair color
POSTÉ PAR :
Rhonda D.
13 mars 2020
It looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Heather N.
13 mars 2020
Not impressed
POSTÉ PAR :
Heather N.
13 mars 2020
Although I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
danielle T.
13 mars 2020
terrible.
POSTÉ PAR :
danielle T.
13 mars 2020
My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
catherine M.
13 mars 2020
Didn't cover grey
POSTÉ PAR :
catherine M.
13 mars 2020
Want to cancel my account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Vonzelle B.
13 mars 2020
Cancellation not honored
POSTÉ PAR :
Vonzelle B.
13 mars 2020
I was told that I can cancel at any time. I cancelled after the first order and this company continued to bill my credit card.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vonzelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachael M.
12 mars 2020
Not for me
POSTÉ PAR :
Rachael M.
12 mars 2020
Strong smell that breaks my hair. I dont want to use again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Pamela K.
12 mars 2020
Hair turned BLACK
POSTÉ PAR :
Pamela K.
12 mars 2020
CANCEL TERRIBLE EXPERIENCE
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Carolin B.
12 mars 2020
Ich habe mir mehr erhofft
POSTÉ PAR :
Carolin B.
12 mars 2020
Die Anweisungen waren verständlich. Das Ergebnis war leider nicht so wie erhofft - es hat sich wenig verändert.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolin B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Stacey S.
12 mars 2020
Too light, gray coverage?
POSTÉ PAR :
Stacey S.
12 mars 2020
Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color!
POSTÉ PAR :
Mariah S.
12 mars 2020
Color
POSTÉ PAR :
Mariah S.
12 mars 2020
Didn't even change my hair color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Alyssa S.
12 mars 2020
Did not get the tone intended
POSTÉ PAR :
Alyssa S.
12 mars 2020
I asked for a more vibrant wine/burgundy color... my hair is just brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diane P.
12 mars 2020
It covered the grey
POSTÉ PAR :
Diane P.
12 mars 2020
I would have preferred a little darker color since it lightens so much after just a few washes
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Linda N.
12 mars 2020
I NEVER received product
POSTÉ PAR :
Linda N.
12 mars 2020
I did not order
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dauna H.
12 mars 2020
strike three
POSTÉ PAR :
Dauna H.
12 mars 2020
gave them three tries to get it right and cover my gray and that never happened.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dauna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sylvia K
12 mars 2020
My review of my first color
POSTÉ PAR :
Sylvia K
12 mars 2020
I like the way it turned out but still really not what I was looking for , I wanted more violet or deep purple color and got the same result of my precious colors purchased from the department stores.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sylvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Karen Y.
11 mars 2020
Mixed review
POSTÉ PAR :
Karen Y.
11 mars 2020
I am happy with the color, but after 2 uses, the ends of my hair are noticeably more dry and damaged than they were with the product I used previously.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Karen- We're truly sorry that our made for you custom color did not leave your hair feeling the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Jasmina F.
11 mars 2020
Schattierungen der alten Farbe vorhanden
POSTÉ PAR :
Jasmina F.
11 mars 2020
Farbe ist nicht gleichmäßig deckend 🤔video nur auf englisch schade
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jasmina F. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Sarah S.
11 mars 2020
too orange
POSTÉ PAR :
Sarah S.
11 mars 2020
REally do not like red undertones, and this pulled a lot of red. I would like to get a more ash color and less red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jolanta K.
10 mars 2020
No grays coverage
POSTÉ PAR :
Jolanta K.
10 mars 2020
Beautiful natural colour but unfortunately zero grays coverage
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jolanta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Pia G.
10 mars 2020
Keine Grauhaardeckung
POSTÉ PAR :
Pia G.
10 mars 2020
Bin leider nicht überzeugt . Ich bitte um Gutschrift der Bestellung vom 3.3.2020 war das 2. mal. Wieder nicht überzeugt danke Lg Pia Gutsmüthl
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Grauhaardeckungserwartungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Nancy L.
10 mars 2020
Did not use
POSTÉ PAR :
Nancy L.
10 mars 2020
When I ordered your product I specifically asked to lighten my hair color. There was never any mention that your hair color kits do Not lighten hair. I therefore did not even try my kit so I cannot give a fair review. I do like the gold hair tint rinse.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nancy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Bahara S.
9 mars 2020
Color faded
POSTÉ PAR :
Bahara S.
9 mars 2020
My roots are lighter than the rest my hair after coloring, what should I do?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bahara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Priscilla R.
9 mars 2020
Priscilla R
POSTÉ PAR :
Priscilla R.
9 mars 2020
No puedo comentarlo todavia pprque el pedido despues de que pague mas para que llegara hantrs despues de 7 días no ha llegado ni tengo noticias del pedido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Priscilla R:- Gracias por escribirnos. Sentimos mucho que todavía no hayas recibido tu pedido. Acabamos de revisar su estado y te hemos enviado un email con todo tipo de detalles. ¡Saludos!
POSTÉ PAR :
Liz W.
9 mars 2020
Hair dye,
POSTÉ PAR :
Liz W.
9 mars 2020
I loved the colour and had lots of compliments. Unfortunately it is more like a wash in wash out dye. After 2 nd wash & condition the roots started to fade, it went from warm brown to orange undertones. After 3rd wash it was more obvious that the roots were showing through. Three & half weeks after using this hair dye I need to buy another product to cover up the roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
LIz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Seomaira P.
9 mars 2020
No fue el color esperado
POSTÉ PAR :
Seomaira P.
9 mars 2020
Pensé que me quedaría el color que quería pero no, quedó de un color totalmente diferente
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Seomaira: - Gracias por escribirnos. Sentimos que tu color haya quedado, diferente a como esperabas. Nos encantará poder revisar tu caso en detalle y ofrecerte una solución. Te acabamos de enviar un email.
POSTÉ PAR :
Inmaculada L.
9 mars 2020
Regular
POSTÉ PAR :
Inmaculada L.
9 mars 2020
El color de las raices me quedó bastante naranja, diferente al color de las puntas.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Inmaculada L: - Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas de color. Nos encantará poder ofrecerte una solución. Te hemos escrito por email.
POSTÉ PAR :
Laura C.
9 mars 2020
Not worth the discomfort
POSTÉ PAR :
Laura C.
9 mars 2020
The color and coverage is actually great. Covered grays nicely. The 2 star rating is based on the application process. The chemical/ammonia was so strong, the entire application process was so uncomfortable and gave me a terrible headache. My scalp now feels tight and itchy. This product just simply isn’t for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Bonnie M.
9 mars 2020
terrible smell and the color was not at all what I asked for
POSTÉ PAR :
Bonnie M.
9 mars 2020
wont try again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Christine F.
9 mars 2020
Recommendations were not taken
POSTÉ PAR :
Christine F.
9 mars 2020
I had added specific additional comments to my order that my hair dresser gave me. Because I had relocated and have not found a hair dresser yet, I decided to try eSalon vs. Sally products due to the quality. But I would of hoped that the colorist would of taken the color recommendations from my hair dresser that I indicated I used based of the color and highlights he gave me. Level 6 natural or ash 20 Vol peroxide.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Angie
9 mars 2020
Medium brown to Chopper golden
POSTÉ PAR :
Angie
9 mars 2020
Well it didn't dye my hair the color I order it's still the same medium brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ivette A.
9 mars 2020
Color too dark
POSTÉ PAR :
Ivette A.
9 mars 2020
Gray coverage was excellent. Base color is too dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ivette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
manar A.
9 mars 2020
DONT PURCHASE
POSTÉ PAR :
manar A.
9 mars 2020
this is unbelievable, I was so excited to try this instead of just buying regular box dye since i loved that they make it so easy. Unfortunately, i was extremely disappointing, i have virgin hair and this was the first time dying my hair, so I was really excited. My hair is natural and extremely healthy so there's no reason as to why this shouldn't go smoothly. i followed all the instruction very carefully, never skipped anything and fully saturated my hair, and left it on for the recommended times. after removing it i was extremely disappointed my hair didnt change . a single shade. I know i ordered a natural colour that's closed to my hair color but when i mean nothing changed my hair color was exactly the same besides a small tone of light brown that barely even noticeable. besides leaving my natural hair dry this did absolutely nothing and im extremely frustrated i wasted my money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Manar - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lorena R.
9 mars 2020
Hair color
POSTÉ PAR :
Lorena R.
9 mars 2020
Hair didn’t last one werk
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lorena - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
kathy M.
8 mars 2020
Did absolutely nothing to my color.
POSTÉ PAR :
kathy M.
8 mars 2020
I'm very disappointed with this hair color kit. It barely put color on my gray hair. I am still gray with touches of dirty blonde here and there. I don't think I would order from you or recommend you to anyone. I don't understand how this could happen. I could get better coverage from a cheap box kit at the drug store.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Katharina G.
8 mars 2020
Leider kein Ergebnis
POSTÉ PAR :
Katharina G.
8 mars 2020
Leider hat sich an meiner Haarfarbe nicht verändert. Es sollte heller werden, aber es ist einfach nichts passiert. Außerdem hat die Farbe ziemlich gestunken und extrem in den Augen gebrannt. Ich hatte Tränen in den Augen. Schade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katharina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Ana A.
8 mars 2020
Didn’t work for me
POSTÉ PAR :
Ana A.
8 mars 2020
I really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rhonda G.
8 mars 2020
My hair is Red!!!
POSTÉ PAR :
Rhonda G.
8 mars 2020
I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Melissa B.
7 mars 2020
Way too dark
POSTÉ PAR :
Melissa B.
7 mars 2020
Everything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kate T.
7 mars 2020
Too dark, not what I was looking for.
POSTÉ PAR :
Kate T.
7 mars 2020
This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sandy J.
7 mars 2020
Not happy
POSTÉ PAR :
Sandy J.
7 mars 2020
After taking a break I decided to give it a try hoping the formula would change . It has not . After following each step the end result was the same , my hair felt sticky , as if I was washing my hair with honey . I just couldn’t get it to come clean ! After washing 5 times there was a sticky residue . Please cancel .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Angie G.
7 mars 2020
wrong color for me :(
POSTÉ PAR :
Angie G.
7 mars 2020
I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Maribel P.
7 mars 2020
No se que paso
POSTÉ PAR :
Maribel P.
7 mars 2020
No estoy segura que paso pero ni vi diferencia en mi cabello esperaba que me cambiara el color de mi cabello pero lo vi igual
Talvez no di bien mis detalles
Pero estoy dispuesta tratar de nuevo
Si veo diferencia seguire usandolo si no pues no
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maribel:- Sentimos que no hayas notado ningún cambio en tu color de cabello.Estaremos felices de revisar tu caso den detalle y ofrecerte una solución. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Rachel W.
7 mars 2020
Poor coverage
POSTÉ PAR :
Rachel W.
7 mars 2020
I just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Hannah-Louise A.
7 mars 2020
Poor result
POSTÉ PAR :
Hannah-Louise A.
7 mars 2020
The application was incredibly laborious for a poor result. Colour looks incredibly unnatural and brassy in daylight. The root and tip application that was suggested has left me with barely any colour on my ends, and uneven colour. Despite following the instructions to the t and applying with a brush for even coverage. I also question how the dye differs from your standard box dye. The formula smells and looked exactly like what you’d pick up from the supermarket.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah-Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Martha V.
6 mars 2020
Grey
POSTÉ PAR :
Martha V.
6 mars 2020
I carefully used as directed and within a week the grey is slowly resurfacing.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Martha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amanda H.
6 mars 2020
Review
POSTÉ PAR :
Amanda H.
6 mars 2020
I like the color, but it’s fading at the roots where my gray is very fast. After two washes it is noticable.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janelle B.
6 mars 2020
Horrible customer service
POSTÉ PAR :
Janelle B.
6 mars 2020
I canceled my plan back in october. They charged me in january and in march for 27 each. They apologized for the inconvenience but made me pay for their shipping that I didn't even order. The girl was rude talking over me saying "sorry there is nothing I can do for you" after I asked her multiple times to refund my money. Finally after raising my voice my money will be refunded in 3 days but still have to pay for the shipping. Btw the color doesn't last long and I'm about to change my banking because this is highly illegal. Disgusted.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Janelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer B.
6 mars 2020
Made my hair orange
POSTÉ PAR :
Jennifer B.
6 mars 2020
Great customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Etta P.
6 mars 2020
Very disappointed
POSTÉ PAR :
Etta P.
6 mars 2020
Very messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Etta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dominga R.
6 mars 2020
Lo siento mucho me tuve que cortar mi pelo
POSTÉ PAR :
Dominga R.
6 mars 2020
Me tuve que cortar mi pelo ya que el tinte que me enviaron primero me quemas todos el pelo se me puso látigoso y se empezó a partir no quiero más sus productos no me probó para nada me ocaciono daño en el pelo tengo que ponerme muchos tratamientos ahora para que buerva a estar como era
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Dominga - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar!
POSTÉ PAR :
Annette Z.
6 mars 2020
No me gusto
POSTÉ PAR :
Annette Z.
6 mars 2020
Gracias por todo pero la verdad el color no me gusto me hice una prueva de mecha y el color para mi esta muy obsuro me ha costado mucho aclararlo y no quiero oscurrecerlo otraves normalmente yo uso un 8G pero queria provar Esalon por que queria ver si si cubre mis canas pero el color es muy obsuro
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annette:- Gracias por escribirnos. Sentimos mucho no haber podido cumplir con tus expectativas de color. Acabamos de enviarte un email con todo tipo de detalles para poder ayudarte.
POSTÉ PAR :
Joni S.
5 mars 2020
Fading
POSTÉ PAR :
Joni S.
5 mars 2020
I know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Joni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Julie C.
5 mars 2020
Darker than previous orders
POSTÉ PAR :
Julie C.
5 mars 2020
I’ve just these guys 3 times. It looks like the colour has got darker every time.
Have now cancelled the order automatic generating and will start again as I have gone from blonde to brunette.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cynthia L.
5 mars 2020
color
POSTÉ PAR :
Cynthia L.
5 mars 2020
The color you sent me this time is rotten. I reorder the same as the last time on June 18th 2019 order # 2810315. I'm not sure that I will order again cause now I have to go get my hair redone. CL 03 20vol medium blonde copper
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jennifer M.
5 mars 2020
Horrible
POSTÉ PAR :
Jennifer M.
5 mars 2020
The color was much darker than I had requested. Even though it was darker it still did not cover the grey. I would not recommend at all.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Patricia C.
5 mars 2020
Wish it would last
POSTÉ PAR :
Patricia C.
5 mars 2020
Love the color, easy to apply but the color is not covering they gray for more than a few days
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Katie M.
5 mars 2020
Pretty bad
POSTÉ PAR :
Katie M.
5 mars 2020
4 tries and 4 results that are far off the mark. First three kits (color to take warm blonde into copper) just sent toner, which did not color the hair. 4th attempt was darker red which I had hoped would be easier to deliver on. I now have crayon red roots and hair that looks like I washed it with koolaid. Red in general is difficult, so brown and blonde haired people, this may work perfectly for you, but gingers, this is a no go
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Katie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Michele M.
4 mars 2020
Nice color
POSTÉ PAR :
Michele M.
4 mars 2020
It was great color and coverage at first but hasn’t seem to stay on the grays. Very disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Danielle N.
4 mars 2020
Didn’t last
POSTÉ PAR :
Danielle N.
4 mars 2020
While the color was beautiful and my hair was so soft and smelled great, the color wore off in 2 1/2 weeks. My roots came right through. Even the color shampoo didn’t help. For the money I could just stick with the store purchase for half the price.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Inger Liv Midgaard O.
4 mars 2020
Hair breakage
POSTÉ PAR :
Inger Liv Midgaard O.
4 mars 2020
Not good for fine Nordic hair.
I've colored my hair about 3-4 times with this product and my hair has gotten thinner and very brittle from using this hair color - also the natural waves in my hair is almost obsolete. Severe damage to hair, lot of breakage and it is also less elastic than usual.
Will take long before the damage is repaired and my hair is back to normal length and fullness. Really sad outcome - had some hopes for this product but it is way too harsh for my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Inger - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Pamela H.
4 mars 2020
Still Dark
POSTÉ PAR :
Pamela H.
4 mars 2020
I've never dyed my hair before so I did a strand test from a video I saw on youtube from esalon. I followed the instructions and my hair is still as dark as it was before.
My hair is a dark brown and I wanted to dye it to ash pearl.
I only rate this a two because my hair did feel a lot softer, but I am disappointed in the coloring.
Also I didnt get a product safety and usage pamphlet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We truly appreciate your feedback. In reviewing your profile, it looks like you've already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Hannah Z.
3 mars 2020
colour came out wrong
POSTÉ PAR :
Hannah Z.
3 mars 2020
I followed all the instructions and my hair was not as you promised.
I have taken a before and after photo. All my brown that I spent ages (high salon costs of bleaching and recolouring) to get right is gone and a very unbecoming red has emerged after using your colour. I did not want red but dark brown.
I send a picture of my colour and wanted my roots to be blended into the new colour. Now my roots are jetblack and the rest is red. I wont buy from you again unless you fix this.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cate H.
3 mars 2020
Disappointing
POSTÉ PAR :
Cate H.
3 mars 2020
I received my color kit as expected. It’s just a box that mostly contains all the stuff every dye kit contains with one nice exception: there is a little tube of stuff you can put along your hairline to prevent dye stains. It worked very well.
I read all the instructions carefully before I began and followed them all without exception but my color turned out badly. I chose an auburn color that wasn’t far from what I had already; it just needed to be refreshed and my grays covered. What I got was a vaguely orange color that didn’t even cover all the gray. My hair feels dry and looks dull. I won’t use the service again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Baljit J.
3 mars 2020
Definitely won’t order again
POSTÉ PAR :
Baljit J.
3 mars 2020
I was very specific about my hair colour the greys and what I was looking for. Instead they delved into every detail of my hair and ended up sending me a jet black which I was adamant I did not want. As a result of their specialists not listening I will never reorder again or use Esalon. I was very excited and was telling my friends and family about this prior to receiving the product but have told them to stick yo box dyes at least u know what you’re getting.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Baljit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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