I thought I would try shampoo and conditioner and also the leave in conditioner but the conditioner smells like hair coloring doesn't work still makes my hair dry the leave in conditioner doesn't work for my long thick and curly hair wasn't impressed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melody M. - We're truly sorry that our Universal Leave-in and Color Care Shampoo & Conditioner did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs!
POSTÉ PAR :
Kubra K.
14 avril 2020
The colour is amazing but...
POSTÉ PAR :
Kubra K.
14 avril 2020
I’m editing my review because it’s now been 2 weeks since I’ve done my colour and my grey are all out already. I thought the colour would last a bit longer than 2 weeks.
The colour and products are good but just don’t last as long as I would hope for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kubra K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathy M.
13 avril 2020
Color fix
POSTÉ PAR :
Kathy M.
13 avril 2020
I had a bad experience with my first shipment and so my salon expert sent another color however it basically was same as previous 'very frustrating 'cant afford to do anymore with it currently
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy M. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Emily L.
13 avril 2020
DO NOY BUY- Turned my roots orange
POSTÉ PAR :
Emily L.
13 avril 2020
Ordered light blonde and applied to my roots as instructed. Was horrified to see once washed that my roots had turned bright orange, which look horrific. Ladies do not buy this, go to the salon instead! Will cost me a fortune to rectify and has undone years of good work on part of my hairdresser! Highly unimpressed and will not be recommending to anyone!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Taydis L.
13 avril 2020
Good color
POSTÉ PAR :
Taydis L.
13 avril 2020
Color overall was good, did not work for my gray hair tho.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Taydis L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lucile W.
13 avril 2020
Why my color want color my gray hair
POSTÉ PAR :
Lucile W.
13 avril 2020
My color don't last. My gray hair is back after a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lucile W. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Erin M.
13 avril 2020
I bought this because I was told it does NOT have bad chemicals
POSTÉ PAR :
Erin M.
13 avril 2020
I'm so bummed. I am breaking out like crazy. I looked for a product that would not have the PPD additives or any harsh chemicals. Madison Reed promised that I would love this product and I've done nothing but scratch my head, my neckline and its even effecting my eyes, ears, forehead--basically everywhere. The presentation of product is nice, I like the color, although I wanted dark ash brown--the blue black is tooooooooooooooo dark. I didn't even put all of the color on. Once you go black, black you cant do anything else. The color was too much and I'm breaking out like crazy. So Madison Reed lied. They are just like any other product---full of harsh chemicals that will probably give me cancer. Not right that they lied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had a bad experience with a hair product. However it seems that you have eSalon mixed up with Madison Reed. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Customer Service to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charin R.
13 avril 2020
My color didnt come thru
POSTÉ PAR :
Charin R.
13 avril 2020
My color didnt came true
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Bev J.
13 avril 2020
Not the color I wanted and expected
POSTÉ PAR :
Bev J.
13 avril 2020
The online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Ganna M.
13 avril 2020
Ich bestelle die nicht mehr
POSTÉ PAR :
Ganna M.
13 avril 2020
Ich habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ganna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
JOANNE L.
13 avril 2020
just ok
POSTÉ PAR :
JOANNE L.
13 avril 2020
I'd appreciate a refund. not as great as I thought it was going to be, just ok
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Luigina L.
13 avril 2020
The roots are way too dark
POSTÉ PAR :
Luigina L.
13 avril 2020
Root are more black and way too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Luigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Katrina L.
12 avril 2020
High hopes, sorrowfully disappointed
POSTÉ PAR :
Katrina L.
12 avril 2020
I was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kimm
12 avril 2020
Lack of moisture
POSTÉ PAR :
Kimm
12 avril 2020
When I colored my hair it seemed to make my hair feel brittle & dried out
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole D.
12 avril 2020
Not what I asked for
POSTÉ PAR :
Nicole D.
12 avril 2020
I asked for a neutral dark brown, it came out black...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Beatrice L.
12 avril 2020
Communication is poor
POSTÉ PAR :
Beatrice L.
12 avril 2020
My first color for my roots was way too light, so now my roots are much lighter than my prior color which looks odd. I requested a darker color for my next order and emailed several questions. I do not know how much darker my color should be. Although the site says we can have a personal consult, I see no way to arrange this. I never received a confirmation of my order (but then found on the web site that it had been placed -- but I would prefer to discuss how dark the color should be and not experiment). I have never received a response to any of my questions and no one has contacted me. Last, I have very dry, curly hair and prefer to use my own products to shampoo and detangle. There is no need to send me these items.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beatrice L. - We’re so sorry to hear that you were unsatisfied with the miscommunication and the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Donna O.
12 avril 2020
Hair color
POSTÉ PAR :
Donna O.
12 avril 2020
I received the color and di my hair last night. I specifically said I did not want my hair to turn any kind of red, Its red not a dark red buts red. I had no blonde hair, I didnt want my hair to be that dark either. So please cancel my subscription. You told me i needed to use a different color and I did.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jessica B.
12 avril 2020
Didn’t cover again
POSTÉ PAR :
Jessica B.
12 avril 2020
I just colored 5 minutes ago and gray is not covered this has happened too many times will not use the product again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Anudari L.
12 avril 2020
Go with a drugstore dye, will do better
POSTÉ PAR :
Anudari L.
12 avril 2020
I was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cathy H.
12 avril 2020
Not very easy
POSTÉ PAR :
Cathy H.
12 avril 2020
The color last only 2 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sue A.
12 avril 2020
Tough greys?
POSTÉ PAR :
Sue A.
12 avril 2020
I was going fir a neutral light briwn. The salon team recommended I do a two step process with a gold filler first. Unfortunately this has left me with a very brassy light brown. Further it doesn’t cover my greys, just makes them brassy. It will wash out quickly . I’m frustrated as I either end up with very bleached white streaks when I get it professionally or I end up with a color that is not natural and very brassy when I do it myself. I’m wondering if I’ll just have to go a full year and grow out my natural color with lots of grey.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Birgit H.
11 avril 2020
Hält nicht
POSTÉ PAR :
Birgit H.
11 avril 2020
Hab die Farbe vor 3 Wochen aufgetragen jetzt nach 2tagen Sonne Gartenarbeit ist das ganze rot weg meine Haare sind jetzt nicht mehr rot sondern kommisch braun.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Birgit H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Roxann J.
11 avril 2020
Meh
POSTÉ PAR :
Roxann J.
11 avril 2020
The color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTÉ PAR :
Brandie W.
11 avril 2020
Cute box and kit.
POSTÉ PAR :
Brandie W.
11 avril 2020
Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jane C.
11 avril 2020
Product was damaged
POSTÉ PAR :
Jane C.
11 avril 2020
I was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lauren B.
11 avril 2020
Got the job done but definitely not salon quality
POSTÉ PAR :
Lauren B.
11 avril 2020
My hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alexandra S.
11 avril 2020
Did not diminish the red tone in my hair
POSTÉ PAR :
Alexandra S.
11 avril 2020
I had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Romney A.
11 avril 2020
My Hair is tooooooooooo Dark
POSTÉ PAR :
Romney A.
11 avril 2020
I requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark.
after I apply my color I wanted to cray because I haven't had this dark color in years :( :(
I need my hair more RED not black.
my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Romney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michelle P.
11 avril 2020
Please CANCEL my subscription.
POSTÉ PAR :
Michelle P.
11 avril 2020
While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Darlene P.
11 avril 2020
Color didn't match
POSTÉ PAR :
Darlene P.
11 avril 2020
It lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Darlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan
11 avril 2020
Much too dark
POSTÉ PAR :
Susan
11 avril 2020
The color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Suzanne M.
11 avril 2020
This product is like wax
POSTÉ PAR :
Suzanne M.
11 avril 2020
I followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTÉ PAR :
Becky E.
11 avril 2020
Grey
POSTÉ PAR :
Becky E.
11 avril 2020
This color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Becky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jana B.
11 avril 2020
Niemals wieder
POSTÉ PAR :
Jana B.
11 avril 2020
Habe alles nach Anweisung gemacht. Innerhalb der Einwirkzeit wurde das Haar extrem dunkel.... Oje dachte ich. Nach auswaschen und shamponieren alles ganz gut. Aber bereits beim trocknen sah ich extrem farbunterschiede von Ansatz und Resthaar.... Das geht gar nicht!!!! Bin total enttäuscht.... Kaufe lieber wieder im Fachhandel...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jana B. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Kristin G.
11 avril 2020
Color didnt cover grey
POSTÉ PAR :
Kristin G.
11 avril 2020
Color was ok but didnt cover grey for more than a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Brittney R.
11 avril 2020
Very disappointed
POSTÉ PAR :
Brittney R.
11 avril 2020
Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Michelle M.
10 avril 2020
Color was short lived
POSTÉ PAR :
Michelle M.
10 avril 2020
The last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Louise L.
10 avril 2020
Meh
POSTÉ PAR :
Louise L.
10 avril 2020
Color was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Louise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ellyn W.
10 avril 2020
Not happy
POSTÉ PAR :
Ellyn W.
10 avril 2020
I had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ellyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Amber L.
10 avril 2020
Color ok but hair super brittle and dry
POSTÉ PAR :
Amber L.
10 avril 2020
This was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTÉ PAR :
Andrena M.
10 avril 2020
Did not cover
POSTÉ PAR :
Andrena M.
10 avril 2020
I was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Diana N.
10 avril 2020
Need color adjustment
POSTÉ PAR :
Diana N.
10 avril 2020
I need more red in the mix. I want an Auburn look with brown. A bit less mahogany.
Can we adjust this is my next order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lisa K.
10 avril 2020
Didn’t cover greys, very drying
POSTÉ PAR :
Lisa K.
10 avril 2020
I’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with!
POSTÉ PAR :
Janet V.
10 avril 2020
Didn't get what I asked for
POSTÉ PAR :
Janet V.
10 avril 2020
I selected Demi permanent and received permanent colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Courtney W.
10 avril 2020
My hair is orange and blue
POSTÉ PAR :
Courtney W.
10 avril 2020
I filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Courtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Alanna
10 avril 2020
Did not at all turn out like the advertised photo
POSTÉ PAR :
Alanna
10 avril 2020
This custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTÉ PAR :
Britney K.
9 avril 2020
Didn’t have any purple undertones
POSTÉ PAR :
Britney K.
9 avril 2020
I was excited to use this sadly there are no undertones
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Britney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Ileina M.
9 avril 2020
Not close to color I chose
POSTÉ PAR :
Ileina M.
9 avril 2020
My hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ileina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with.
POSTÉ PAR :
Katie G.
9 avril 2020
Dark blonde
POSTÉ PAR :
Katie G.
9 avril 2020
I order lighter blonde but they went with my hair color which was fine but now my hair is dark brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karin W.
9 avril 2020
zunächst zufrieden
POSTÉ PAR :
Karin W.
9 avril 2020
Das Mischen , anwenden, auftragen war einfach zu händeln.
Der erste Eindruck war genial, zwar etwas zu dunkel, aber hat gefallen.
Bereits nach 2,5 Wochen trat ein deutlicher rötlicher Ton hervor, nach 4 Wochen überwiegt ein rötlich bräunlicher Ton und gefällt mir überhaupt nicht. Das Haar sieht scheckig aus, von der eigentlichen Farbe ist nichts mehr vorhanden. Es sieht einfach nur noch aus wie eine schlechte Tönung. Ich bin enttäuscht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karin W. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Georgia V.
9 avril 2020
So the wrong color
POSTÉ PAR :
Georgia V.
9 avril 2020
Also lost hair, it came out when rinsing the color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Georgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process!
POSTÉ PAR :
Jessica R.
9 avril 2020
Left my hair very dry
POSTÉ PAR :
Jessica R.
9 avril 2020
Color came out great but really dried up my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTÉ PAR :
Janette P.
9 avril 2020
Wrong color
POSTÉ PAR :
Janette P.
9 avril 2020
Color was nothing like described!!!!!
My hair turned out a black color
Had to pay more money to get it fixed!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback!
POSTÉ PAR :
Jennifer L.
9 avril 2020
HORRIBLE COLOR
POSTÉ PAR :
Jennifer L.
9 avril 2020
My color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jean S.
9 avril 2020
Don’t purchase
POSTÉ PAR :
Jean S.
9 avril 2020
Don’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance.
POSTÉ PAR :
Elke S.
8 avril 2020
unseriös!
POSTÉ PAR :
Elke S.
8 avril 2020
Wie kann ich kündigen? Keine Antwort auf mail bekommen...sehr unseriös!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elke S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Via H.
8 avril 2020
Not as asked for
POSTÉ PAR :
Via H.
8 avril 2020
Please look at the email trail communication.
I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE.
Thanks but no thanks!
Via
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Via H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Lisa E.
8 avril 2020
Not quite right
POSTÉ PAR :
Lisa E.
8 avril 2020
I like the color but I wanted some blonde. I asked for strawberry blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ulrike M.
8 avril 2020
Farbergebnis anders, als bestellt
POSTÉ PAR :
Ulrike M.
8 avril 2020
Qualität, Verpackung und Versand waren gut. Leider das Farbergebnis nicht (Mittelblond bestellt/Rotblondes Ergebnis). Habe dafür aber anstandslos eine Gutschrift erhalten und werde noch einen Versuch wagen. Die Farbmischung an sich stinkt ziemlich stark nach Ammoniak, die Haare fühlten sich nach dem Färben aber gut an und sind auch nicht kaputt. Ein wenig schwierig gestaltet sich der telefonische Kontakt - sehr schlechte Leitung (vielleicht Feuerland?), allerdings recht freundliche, wenn auch schwer verständliche Mitarbeiterinnen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ulrike M. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Sabine C.
8 avril 2020
Das Geld nicht wert
POSTÉ PAR :
Sabine C.
8 avril 2020
Blase farben , richt sehr stark , dekt nicht richtig graue Haare ab.
Haare wie Stroh
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sabine C. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Kelsey L.
8 avril 2020
Wanted ash blonde and got strawberry blonde
POSTÉ PAR :
Kelsey L.
8 avril 2020
My hair looks terrible and I can’t even get it fixed at a salon because they are closed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Doris E.
8 avril 2020
Farbe nicht wie gewünscht
POSTÉ PAR :
Doris E.
8 avril 2020
Leider war die Farbe viel zu rot, obwohl ich darauf hingewiesen habe. Sehr enttäuscht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Doris E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
vane
8 avril 2020
Tarda mucho en llegar
POSTÉ PAR :
vane
8 avril 2020
Yo hice el pedido el día 23 marzo, el día 6 abril me lo enviaron y a día 8 abril todavía no me a llegado.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Vane: Gracias por escribirnos. Sentimos que tu pedido no haya sido entregado. Estaremos encantados de poder revisar su estado y darte todo tipo de detalles. Revisa tu correo, te acabamos de enviar un email.
POSTÉ PAR :
Anita W.
8 avril 2020
My hair turned orange.
POSTÉ PAR :
Anita W.
8 avril 2020
I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Judy K.
8 avril 2020
Hair color
POSTÉ PAR :
Judy K.
8 avril 2020
I colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help!
POSTÉ PAR :
Tina
8 avril 2020
Not good color🤦♀️
POSTÉ PAR :
Tina
8 avril 2020
I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback.
POSTÉ PAR :
Terry P.
8 avril 2020
Said light brown but it as Dark brown
POSTÉ PAR :
Terry P.
8 avril 2020
I wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again!
POSTÉ PAR :
Barbara N.
7 avril 2020
Die Farbe entspricht nicht meinen Vorstellungen
POSTÉ PAR :
Barbara N.
7 avril 2020
Möchte mein Abo lündigen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara N. - Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
TerryAnn B.
7 avril 2020
Color blind
POSTÉ PAR :
TerryAnn B.
7 avril 2020
I asked for reddish brown and I got black hair. I’m very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
TerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Vicky S.
7 avril 2020
My hair is ruined
POSTÉ PAR :
Vicky S.
7 avril 2020
I am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
dorothy K.
7 avril 2020
color
POSTÉ PAR :
dorothy K.
7 avril 2020
i need to change my previous color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
dorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Joyce H.
7 avril 2020
Didn’t cover gray!
POSTÉ PAR :
Joyce H.
7 avril 2020
Didn’t cover my gray...not satisfied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Robin O.
7 avril 2020
Cemical burns to my head and neck
POSTÉ PAR :
Robin O.
7 avril 2020
I should sue your ass. After I colored 7 days later I am in the ER with severe burns
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with!
POSTÉ PAR :
Ivonne B.
6 avril 2020
Ansatzfärben
POSTÉ PAR :
Ivonne B.
6 avril 2020
Leider bin ich mit dem Ergebnis nicht zu 100 % zufrieden.
Meine Ausgangsfarbe war dunkel blond. Der Ansatz sollte nachgefärbt werden. Leider habe ich einen Rotstich.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ivonne B. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Isabell
6 avril 2020
Hochwertige Farbe aber leider nicht das gewünschte Farbergebnis
POSTÉ PAR :
Isabell
6 avril 2020
Tolle Verpackung, einfach Anwendung und die Haare sind danach gepflegt und glänzen wie nach einem Friseurbesuch. Das hat mich total begeistert. Leider weicht das Farbergebnis extrem von meinem angegeben Wunsch ab. Ich hatte persönliche Notizen und eine Bild meine aktuellen Haarfarbe hochgeladen um zu erreichen das mir der Stylist die perfekte Farbe formuliert. Trotz dessen, dass ich beschrieben hatte das ich gerne etwas heller werden möchte und einem Rotstich entgegen wirken will, sind sie kaum bis garnicht heller geworden und der Rotstich ist noch intensiver geworden. Eventuell wäre es besser gewesen wenn der Stylist nochmal Kontakt mit mir aufgenommen hätte um mir mitzuteilen, dass mein Farbwunsch nicht erfüllt werden kann und mit mir eine Lösung gefunden hätte bzw. mich einfach vorgewarnt hätte das ich mit einer anderen Farbe rechnen muss.
Schade eigentlich, denn ich bin extrem begeistert von dem Konzept und der Qualität und hätte gerne ein Abo bei eSalon gebucht.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isabell - Es tut uns leid zu hören, dass Ihren Erwartungen nicht entsprechen werden konnten. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Chris D.
6 avril 2020
It didnt work!
POSTÉ PAR :
Chris D.
6 avril 2020
I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with!
POSTÉ PAR :
Joni G.
6 avril 2020
Slightly covered gray
POSTÉ PAR :
Joni G.
6 avril 2020
Tried again with new formula
Covered kinda but not really
Prob gonna check in with salon again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help!
POSTÉ PAR :
Maria O.
6 avril 2020
Mala calidad
POSTÉ PAR :
Maria O.
6 avril 2020
Estaba muy emocionada de probar sus productos yo por dos anos habia usado madisson reed y mi experiencia con e salon fue mala al empezar a usar el tinte tenia un olor super fuerte que me irrito los ojos pero aun asi segui el proceso al terminar el tiempo indicado y retirar el producto el color fue bueno pero mi cabello quedo super reseco y aspero cosa que no es normal en mi hasta mi esposo me dijo esta vez te con que te pintaste el pelo te quedo muy opaco sin brillo como antes y hasta la fecha mi cabello es un desastre no puedo recuperar su textura ni brillo anterior !! Yo no lo lo recomiendo por eso desactive mi susbcripcion .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, María: Gracias por escribirnos. Sentimos mucho escuchar que tu experiencia con nuestro producto no hay sido satisfactoria, nos dará gusto poder revisar tu pedido y darte una solución. Revisar tu email, ya que te acabamos de escribir.
POSTÉ PAR :
Sarah T.
6 avril 2020
Colored roots lighter than expected
POSTÉ PAR :
Sarah T.
6 avril 2020
Maybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sheri M.
6 avril 2020
Wrong color
POSTÉ PAR :
Sheri M.
6 avril 2020
Color is too orange for me. My roots came out really light on my dark brown hair. But everything else was great!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Kathleen N.
6 avril 2020
Did not cover gray
POSTÉ PAR :
Kathleen N.
6 avril 2020
This did not cover the gray trying to contact company
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Erin H.
6 avril 2020
The undertones to the dark brown was too red
POSTÉ PAR :
Erin H.
6 avril 2020
I specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Deborah R.
6 avril 2020
Terrible
POSTÉ PAR :
Deborah R.
6 avril 2020
Did not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed.
Now I want to cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
sally K.
6 avril 2020
Did not send enough product to color all my hair only roots
POSTÉ PAR :
sally K.
6 avril 2020
Usually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kathy A.
6 avril 2020
First time using eSalon
POSTÉ PAR :
Kathy A.
6 avril 2020
I received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed.
My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Andrea M.
6 avril 2020
Hate it
POSTÉ PAR :
Andrea M.
6 avril 2020
I hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rosemary S.
5 avril 2020
Hair too light
POSTÉ PAR :
Rosemary S.
5 avril 2020
The color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results.
3 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Rosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Melissa D.
5 avril 2020
Asked for lighter, but sent darker
POSTÉ PAR :
Melissa D.
5 avril 2020
I specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Melissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Chantel T.
5 avril 2020
First color order
POSTÉ PAR :
Chantel T.
5 avril 2020
I wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Chantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTÉ PAR :
Daniela S.
5 avril 2020
Great idea but results were not there
POSTÉ PAR :
Daniela S.
5 avril 2020
It was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Daniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTÉ PAR :
Claudia W.
5 avril 2020
Verschwendung und keine Effekte sichtbar
POSTÉ PAR :
Claudia W.
5 avril 2020
Anwendung ist ja ok, aber dafür dass man zwei verschiedene Farben anmischen soll, ist es auf Dauer zu viel an Farbe, die im Ausguss landet. Für nur den Ansatz hätte die Hälfte gereicht, ebenso für die Längen dann. Der Rest Farbe muss dann leider entsorgt werden. Das ist mehr als ärgerlich. Außerdem sehe ich keinen Unterschied zwischen Ansatz und Längen. Die Farben haben sich wohl dann vermischt, Effekte sind nicht sichtbar. Das finde ich sehr schade.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudia W. - Es tut uns so leid zu hören, dass wir Ihren Vorstellungen nicht gerecht werden konnten. Dennoch hoffen wir, dass Sie uns noch eine zweite Chance geben werden. Wir nehmen unsere Farbzufriedenheitsgarantie sehr ernst und würden uns gern mit Ihnen in Verbindung setzen, um daran zu arbeiten, Ihr Farberlebnis zu verbessern.
POSTÉ PAR :
Jerri W.
5 avril 2020
Brassy. Not much change in current color
POSTÉ PAR :
Jerri W.
5 avril 2020
My hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
La Sirenita D.
5 avril 2020
Canas
POSTÉ PAR :
La Sirenita D.
5 avril 2020
No me quiere cubrir bien las canas se me sale muy rápido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help!
POSTÉ PAR :
Ulrike S.
4 avril 2020
Sehr schlecht, wurde anstatt blond Orange
POSTÉ PAR :
Ulrike S.
4 avril 2020
Wurde anstatt blond orange. Niemand hat sich auf meine Beschwerde gemeldet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ulrike S. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen.
POSTÉ PAR :
Emily E.
4 avril 2020
Did not cover greys
POSTÉ PAR :
Emily E.
4 avril 2020
Greys still visible. Won't use again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Glenn N.
4 avril 2020
Was not enough to do all my hair
POSTÉ PAR :
Glenn N.
4 avril 2020
Ran out of product before I finished
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Glenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jane J.
4 avril 2020
Hair loss
POSTÉ PAR :
Jane J.
4 avril 2020
Everything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details.
POSTÉ PAR :
STACY R.
4 avril 2020
Color was way wrong
POSTÉ PAR :
STACY R.
4 avril 2020
My color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
STACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Marta H.
3 avril 2020
Nesecito cancelar los pedidos
POSTÉ PAR :
Marta H.
3 avril 2020
Ya no quiero continuar con los pedidos por favor cancelar to do o tipo de envio
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Marta: Gracias por tu mensaje. Tras revisar tu perfil, te podemos confirma que tu Plan de Color ha sido completamente cancelado. No recibirás más envíos. ¡Saludos!
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