I ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dharma M.
6 juillet 2020
Experiencia
POSTÉ PAR :
Dharma M.
6 juillet 2020
.
El nuevo color que me enviaron me quedó muy oscuro y de igual manera las canas se notaron muy rápido , no sé qué es lo que está pasando porque yo seguí las instrucciones al pie de la letra 😟
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I was looking into lightening my hair so that I can have a little bit of fun with semi-permanent dyes whilst I’m working from home (I work in a traditional profession so haven’t had a chance to go unconventional for 8 years) I have specified that my main goal was to reach level 7 from level 5, specifically asking for dark ashy blonde. I only really ‘had’ this one chance as I had natural hair colour and did not want to bleach my hair which I why I decided to entrust someone more experienced and knowledgable to provide me with what I needed to achieve my goal. I have included a number of photos of my hair so that the colourist could make an informed decision when mixing my colour.
There was a lot of ammonium in my colour, considerably more than any box hair dye I have ever come across (and I have dyed a lot of hair at Uni). The level 15 developer did hardly anything to my hair: my hair was ginger-ish when standing next to a strong artificial white light, whereas my ends appeared darker, if anything, in natural light. I was unhappy with the results which is why I have purchased a level 6 toner which was too light for my supposedly freshly coloured level 7 hair. The only visible result is the dryness of my hair. Definitely disappointed with the outcome and the fact that I now have to wait years for my hair to grow back if I don’t want to use bleach and cannot experiment with different vibrant colours during lock down.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Monika F. - We appreciate your feedback. We are sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Samantha B.
5 juillet 2020
Fed up
POSTÉ PAR :
Samantha B.
5 juillet 2020
Second time now and my hair has turned out darker than expected again.
Will be cancelling my subscription
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mildred A.
5 juillet 2020
No gray hair cover
POSTÉ PAR :
Mildred A.
5 juillet 2020
I’m not planning to buy your color again, because is not properly working on my roots (gray hair). In love with the rest of the hair color but it’s not working on my roots. I requested to adjust the color but didn’t work.
Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mildred - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Kristen D.
5 juillet 2020
Just Ok
POSTÉ PAR :
Kristen D.
5 juillet 2020
I was so excited to try this color kit but was left more than a little underwhelmed. Pros: left my hair really soft. Cons: The kit did not include the classic shampoo/conditioner for post color and the color couldn’t be any further from what I chose. I know everyone’s hair processes differently but I chose dark blonde ash, followed the directions to a T and I have something bordering on a dark blonde with strawberry tones. I’m glad I tried but I’m not sure I’ll come back.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristen - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Simon D.
5 juillet 2020
The colour is not as personal as is meant to be
POSTÉ PAR :
Simon D.
5 juillet 2020
The colour so far (two orders) have been pretty standard and nothing special. Expensive way to colour hair and not that efceive on white/grey hair. Fades really quickly. Despite having taken an in-depth profile process.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jody D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Peg B.
5 juillet 2020
Horrible shipping times.
POSTÉ PAR :
Peg B.
5 juillet 2020
If you enjoy waiting for two weeks to receive a product, then buy this. Otherwise, there HAS to be something better out there. Product itself is ok, but I discontinued my membership because of the excessive time to receive it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Peg - We are so sorry for the delay with your last shipment. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sarah W.
5 juillet 2020
Orange hair
POSTÉ PAR :
Sarah W.
5 juillet 2020
Terrible - left my roots orange! Would not recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Roberta A.
5 juillet 2020
Need .My stylist!
POSTÉ PAR :
Roberta A.
5 juillet 2020
Not happy with color . Please cancel further orders,going back to my stylist Just too much work.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janneke D.
5 juillet 2020
Not the right colour at all
POSTÉ PAR :
Janneke D.
5 juillet 2020
I have medium brown hair and after my colour I had dark brown hair with a copper and red tint in it. I have never ever had such a misfit. I can’t imagine this is right. After this I highlighted my hair. Thought it would get better, but the highlights became orange..... never again... this is my worst nightmare...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janneke D. - We’re so sorry to hear that we did not meet your Color expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donna P.
5 juillet 2020
My hair is a mess
POSTÉ PAR :
Donna P.
5 juillet 2020
I did not like the way my hair turned out the last two times My hair is all the way down my back and when I put the color on I now have lite colored on roots and different colors through my hair My hair is a mess now I won’t even wear it down I’ve kept it twist up in a bum since I’ve colored it I’m not happy at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Danielle W.
5 juillet 2020
Order Not Received
POSTÉ PAR :
Danielle W.
5 juillet 2020
I placed this order on May 30th, communications said it shipped on June 5th and it is now July 5th and I still have not received my order. Shipping/tracking says it is in El Segundo/ Uslaxa, USA and has not changed since the June 5th “ship date”. I understand shipping can be delayed due to Covid-19 but customer service assured me in an email it would “arrive by the evening of July 1st at the latest”. International orders (Canada) should be made aware prior to ordering that these delays can mean over a month wait. Had I known this was the estimated delay at the time of placing the order I would have thought twice.
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Danielle- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Claire A.
5 juillet 2020
First impression
POSTÉ PAR :
Claire A.
5 juillet 2020
Although the personalised box looked great and the expectations were looking good, I will not be ordering again. The ends were good, but my roots did not go ash blonde, instead turned a orange colour, very disappointing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claire A. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were unhappy with your color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
vanessa C.
5 juillet 2020
Color is really BAD
POSTÉ PAR :
vanessa C.
5 juillet 2020
I am very disappointed in how my color came out even though I followed the directions to the letter. I now have a large area of newly colored hair that is ORANGE.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Martha K
4 juillet 2020
Nicht gut
POSTÉ PAR :
Martha K
4 juillet 2020
Die Lieferung kam beschädigt an. Bis heute keine Reaktion!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Martha K. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Gordana A.
4 juillet 2020
Didn't cover my gray
POSTÉ PAR :
Gordana A.
4 juillet 2020
Unfortunately the color didn't work for me, it didn't cover my gray hair and it has this yellowish tone. Also instruction said that I have 2 pair of gloves but it was just one so I lost time trying to find gloves to use it after I applied color to the ruts.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gordana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Deborah L.
4 juillet 2020
CANCEL
POSTÉ PAR :
Deborah L.
4 juillet 2020
account was canceled and review was submitted in May
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We truly appreciate your feedback. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Angela M.
4 juillet 2020
1st time
POSTÉ PAR :
Angela M.
4 juillet 2020
The color was too dark in the roots and made the rest of my brown hair dull and not warm in color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Pamela B.
4 juillet 2020
Not satisfied with the "gray coverage"
POSTÉ PAR :
Pamela B.
4 juillet 2020
I followed all of the directions, step by step, but it did not cover the gray completely. About a few days later, I was back to square one. Too much to spend with the same outcome that I had with another less expensive brand. The color was great, but not for the gray coverage!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Lisa L.
4 juillet 2020
Didn’t cover my grey
POSTÉ PAR :
Lisa L.
4 juillet 2020
Very disappointed! I had very few grey around my face and it Sydney do a thing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Elizabeth K.
4 juillet 2020
Not for me
POSTÉ PAR :
Elizabeth K.
4 juillet 2020
I wasn't crazy about my color. It was just blah and too dark. For the extra money, I thought it would be just amazing. I wanted a shade lighter and was told they couldn't do that but would send me more of the same. I had to email them several times explaining what I wanted. They finally came up with an idea and sent me another product. This time the color was too red. The colorist just doesn't seem to understand what I want. I think I am better off with getting it at the drug store. This is a crapshoot.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re truly sorry that our Hair Color did not turn our as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jessica G.
4 juillet 2020
Color was not vibrant
POSTÉ PAR :
Jessica G.
4 juillet 2020
Not vibrant
Dull color
Not what I was looking for
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We’re sorry to hear that your color came out duller than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color requested. We look forward to crafting your custom color!
POSTÉ PAR :
Helen S.
4 juillet 2020
Zu Teuer
POSTÉ PAR :
Helen S.
4 juillet 2020
Die Farbe war schon gut. Alles sehr ausführlich beschrieben. Es ist ganz komplett, mit Handschuhe/ Pinsel. Aber für eine dauerhafte Verwendung alle 4-8 Wochen zu teuer.
Das Farbergebnis konnte ich nur mit eine vorhandene Pigmentierungsmaske neutralisieren, da es sonst zu orange geworden war. Vor allem die grauen Haare.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Helen S. - Vielen Dank für Ihr Feedback. Wir verstehen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Sie berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung.
POSTÉ PAR :
Kim T.
4 juillet 2020
Unhappy with outcome
POSTÉ PAR :
Kim T.
4 juillet 2020
I am beginning to think that the color I am looking for, copper red, can only achieved by going to a salon. I did try the competitor first, only because I had not heard of eSalon. There was nothing coppery about the resultant color. It was auburn, and much too dark. My hair is lighter red after using the eSalon color, but still not what I am looking for. The kits from both companies are impressive. My only other comment is that the eSalon color had a very strong smell and the competitor's brand had no smell at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Km - We’re sorry to hear that your color was not quite what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
POSTÉ PAR :
Tracey D.
3 juillet 2020
June color
POSTÉ PAR :
Tracey D.
3 juillet 2020
There was less grey coverage as normal.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Helen T.
3 juillet 2020
Colour faded within one wash and grey
POSTÉ PAR :
Helen T.
3 juillet 2020
Showed my grey up within one wash
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Helen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience.
POSTÉ PAR :
Robin L.
3 juillet 2020
Never received.
POSTÉ PAR :
Robin L.
3 juillet 2020
Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Robin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with!
POSTÉ PAR :
Julie B.
3 juillet 2020
Purchase June 7
POSTÉ PAR :
Julie B.
3 juillet 2020
It faded in areas which were blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie B. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tanielle H.
3 juillet 2020
I like it
POSTÉ PAR :
Tanielle H.
3 juillet 2020
I like it....but still orange,still would like to try and get a shade lighter with out any orange if possible...just a light brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanielle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Jessica H.
3 juillet 2020
Good quality but not my colour :(
POSTÉ PAR :
Jessica H.
3 juillet 2020
Love this product for its brilliant packaging, everything personalised and the quality of the dye. My only issue is the colour didn’t come out as I had planned. I wanted a neutral brown to cover all the copper tones in my previously dyed hair. However, the copper/brassy tones are still visible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cynthia H.
3 juillet 2020
Poor Coverage
POSTÉ PAR :
Cynthia H.
3 juillet 2020
Product did not effectively color my roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dottie G.
3 juillet 2020
Hate it
POSTÉ PAR :
Dottie G.
3 juillet 2020
I just used my color ordered on June 5 . An I HATE IT. The 2 step process makes me look like I dipped my hair into red kool aid. I can't say how strongly I hate how it looks. I'm on my way to the store to get a boxed color to fix it before anyone sees it. A major fail.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dottie -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sally M.
3 juillet 2020
Seemed to be a different color
POSTÉ PAR :
Sally M.
3 juillet 2020
The color I got this time was darker and had less red in it. When I mixed it it did not look anywhere near the same as the previous colors I have been sent. I would like my next hair color to be a shade lighter and a touch more red.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally M. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Debbie R.
3 juillet 2020
was to dark
POSTÉ PAR :
Debbie R.
3 juillet 2020
was very dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debbie R. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Mary B.
3 juillet 2020
Never received
POSTÉ PAR :
Mary B.
3 juillet 2020
It's still in transit - will update if I ever get it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary B. - Thank you for reaching out to us here at eSalon! One of our Team Member has been in contact via email to assist you. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Tracey S.
3 juillet 2020
Doesn’t cover temples
POSTÉ PAR :
Tracey S.
3 juillet 2020
Your product color is very nice however it does not stay on your head very long and within days the grey by my temples are exposed. I actually have much better coverage with clairol root rescue. Sorry to say , I want to like your product but it just doesn’t cover grey well and fades easy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ariana P.
3 juillet 2020
Didn’t cover greys
POSTÉ PAR :
Ariana P.
3 juillet 2020
Didn’t cover any of my grey hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ariane P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
SHELIA R.
3 juillet 2020
way too dark
POSTÉ PAR :
SHELIA R.
3 juillet 2020
I WISH TO CANCEL FUTURE ORDERS. THE COLOR WAS WAY TOO DARK AND SO MESSY TO USE.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
LINNETTE F.
3 juillet 2020
Heavy chemicals
POSTÉ PAR :
LINNETTE F.
3 juillet 2020
I found the color was super dark and very harsh with heavy chemicals. I got a scalp reaction, a lot of burning and itching and got scabs. Not happy with the product. I would like to get my money back. Thank you.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linnette - We are so sorry to hear you experienced discomfort while using our Hair Color. We want to make this right and will be reaching out to you shortly. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Susan W.
3 juillet 2020
Huh?
POSTÉ PAR :
Susan W.
3 juillet 2020
Color didn’t last long. Turned orange
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We are sorry to hear that you were disappointed by the coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabriele D.
3 juillet 2020
Color Set
POSTÉ PAR :
Gabriele D.
3 juillet 2020
Die Farbe war nicht Gold Blond, sondern hatte eine graue Nuance. Das gefällt mir nicht so richtig. Hätte gern mehr goldigen Ton.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabriele D. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Shirley V.
3 juillet 2020
Awful color!
POSTÉ PAR :
Shirley V.
3 juillet 2020
I got my package and was so excited to try this product. It came beautifully and carefully package but the color itself it's awful. I ordered a very basic color (Dark Ash Blonde), even sent pictures for the colorist to review and the end results are a disaster. It came orangy and light. I've been dying my hair for 15 yrs and tried several brands of color. I know this is not a base color 7 let alone an ash undertone. Extremely dissapointed! Won't recommend it to anyone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shirley - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lynne H.
3 juillet 2020
Hasn't worked
POSTÉ PAR :
Lynne H.
3 juillet 2020
My hair colour isn't changing so I'm opting out now
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynne H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Dawn F.
3 juillet 2020
I want a refund!!!
POSTÉ PAR :
Dawn F.
3 juillet 2020
I requested a revision to my hair color several weeks ago. My last kit was supposedly revised. It was NOT. The color is still not right. It still does not cover greys. There was not enough product to cover my ends. No one seems to read and really do anything.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Kathy K.
2 juillet 2020
Shipping a Problem
POSTÉ PAR :
Kathy K.
2 juillet 2020
Color never arrived. Called customer Service and order was resent. Order still has not arrived. Replacement color shipped 1st class USPS..... still waiting. Priority mail ,UPS or Fed Ex must be a problem but company does not care. Its been 2 weeks without color and a replacement is sent 1st class?? Going to go back to hairdresser or even drugstore is easier......
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heidi M.
2 juillet 2020
Issue with tiered color, grey coverage.
POSTÉ PAR :
Heidi M.
2 juillet 2020
Sadly, greys are not totally covered and look sort of sparkly and orangy near my hairline. I love the concept of salon coloring at home, and I take some responsibility for my lack of experience and skill with hair color application, but I am evaluating if the product is right for me.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Heidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Romana K.
2 juillet 2020
Verarscher
POSTÉ PAR :
Romana K.
2 juillet 2020
Ist ein verarscha seit ich hab nur 1 mal was bestellt und die hab von mein konto 3 mal geld gebuch voll verarsche seit ist das
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Romana K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die Ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Brittany E.
2 juillet 2020
Even brassier and oranger than the first time.
POSTÉ PAR :
Brittany E.
2 juillet 2020
Too red, looks orangish. not for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Alison S.
2 juillet 2020
Items missing
POSTÉ PAR :
Alison S.
2 juillet 2020
My shipment didn't include shampoo &conditioner or a brush. Also, please consider using a different shipping service for Canadian orders. My last shipment never arrived and this one took almost a month to reach me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alison - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Silvia V.
2 juillet 2020
No he recibido mi producto y lo necesto lo mas pronto posible
POSTÉ PAR :
Silvia V.
2 juillet 2020
Producto no recibido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Silvia: Gracias por escribirnos. Sentimos que no hayas recibido tu color personalizado. Estaremos encantados de poder revisar lo ocurrido y darte una solución. Por favor, revisa tus emails te acabamos de escribir.
POSTÉ PAR :
Donna P.
2 juillet 2020
Too light
POSTÉ PAR :
Donna P.
2 juillet 2020
This is my 2nd round using eSalon but my color keeps getting lighter? I’ve requested it be toned down darker, so hopefully this round will be better.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Kathryn P.
2 juillet 2020
Tough on hair
POSTÉ PAR :
Kathryn P.
2 juillet 2020
Stuff smells like the stuff my mom used in the 90's. I was overwhelmed. Burn my hair and broke some off. I have a lot thinner hair now. Color was not the choice i picked. The stylist lightened it... which means it was made to be too light and now I look like strawberry short cake. Never again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathryn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lillian G.
2 juillet 2020
It's not worth it
POSTÉ PAR :
Lillian G.
2 juillet 2020
Just not worth it. Roots appearing within 2 weeks. I'd like to cancel my membership.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Claire C.
2 juillet 2020
Hasn’t arrived
POSTÉ PAR :
Claire C.
2 juillet 2020
My order was shipped a month ago and still hasn’t arrived!
I’ve had to skip my auto shipment bc according to tracking, it hasn’t even made it past the border! Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claire - We are so sorry you have not received your last eSalon order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Theresa C.
1er juillet 2020
color set
POSTÉ PAR :
Theresa C.
1er juillet 2020
Not the colr I wanted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jill W.
1er juillet 2020
Turned hair brassy
POSTÉ PAR :
Jill W.
1er juillet 2020
As much as I wanted to be, not a fan. Turned hair brassy and dry. Hoping it works for other people as the concept is great; just not for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
POSTÉ PAR :
Jennifer R.
1er juillet 2020
Color Not Accurate
POSTÉ PAR :
Jennifer R.
1er juillet 2020
This is my second time using eSalon. The kit is high quality and has everything you need. My initial color was Dark Brown (Neutral) and it was pretty accurate and performed well although it faded quickly, but since I have pink ends I requested a reddish brown instead. The second box I received had Red Pearl added to the dark brown. I was excited to try it, but once I had applied the color and washed it out there was absolutely no reddish tone to it and anywhere I had white hairs (I'm over 50% white hair as my profile reflects), it was a super light brown. Definitely not the color I wanted. I'm not happy with this color and I'm probably going to request to go darker for adequate coverage even though I don't want very dark hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ilisa E.
1er juillet 2020
Sill have grey
POSTÉ PAR :
Ilisa E.
1er juillet 2020
Maybe I should leave the coloring on longer? I still had some grey. The Color is right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ilisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Renee K.
1er juillet 2020
Just okay
POSTÉ PAR :
Renee K.
1er juillet 2020
Color washes out after 2-3 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lisa Z.
1er juillet 2020
Red! Why though
POSTÉ PAR :
Lisa Z.
1er juillet 2020
My hair is currently a nice brassy shade of orange/red....never wanted red, never asked for it. 3 colors later and they still can’t seem to get it right. I tried to give ample chance. I suppose you get what you pay for! Waiting on a professional to correct my now ugly, damaged hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Galina I.
1er juillet 2020
Not useful
POSTÉ PAR :
Galina I.
1er juillet 2020
This product arrived three weeks after I ordered and was no longer useful to me. Additionally, the product was not sufficient to color my hair, and against my will they placed me on auto ship which caused me to have to contact customer service and waste several hours of my time. Additionally I had to pay for shipping for items which I didn’t order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Galina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Manu E.
1er juillet 2020
Für mein Haar ungeeignet
POSTÉ PAR :
Manu E.
1er juillet 2020
Obwohl ich mich genau an die Anleitung gehalten habe, hat mein Haar die Farbe überhaupt nicht angenommen.
Süß war, dass die Produkte personalisiert verschickt werden, aber wenn die Farbe nicht hält, nützt mir auch mein Name auf der Verpackung nichts.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Manuela E. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
María Aida T.
1er juillet 2020
tinte nuevo
POSTÉ PAR :
María Aida T.
1er juillet 2020
Ante todo dar la gracias por su profesionalismo, me gusto muchisimo la presentacion e individualizacion de mi cuenta. Pero la mezcla de color, que mas me gusta es negro combinado, con castano y cobre, en vez de dorado.
Me gustaria saber si esto es posible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, María: Gracias por escribirnos. Estaremos encantados de poder revisar tu fórmula y realizar los ajustes correspondientes para lograr el color que deseas. Te hemos enviado un email con todo tipo de detalles.
POSTÉ PAR :
J.R. S.
1er juillet 2020
I'm gonna need to adjust
POSTÉ PAR :
J.R. S.
1er juillet 2020
I wonder if something can be done to add potency (don't know the right word)--my greys are showing too quickly. When I get color touchups at the salon, they generally last about a month. eSalon lasted about 2.5 weeks. I do like the depth (also don't know if that's the right word)--color is not flat--it has different hues which is what I like.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
J.R - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stephanie B.
1er juillet 2020
Supposed to be Ash Brown, Grays turn yellow, browns turn red
POSTÉ PAR :
Stephanie B.
1er juillet 2020
this color has been very disappointing. This is my 2nd attempt. My first attempt the color was prettier, but it just didn't cover my grays well. I'm 33 and I don't want to look so gray so I tried a reformulation and the gray hairs are yellow this time. The rest of my new growth has tons of red tones, which I hate
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
sellyna B.
1er juillet 2020
didn't cover my grays on top
POSTÉ PAR :
sellyna B.
1er juillet 2020
roots colored but rest of hair did not take the 2nd bottle for some reason. the bottle for the roots looked more purple than the other bottle. I found it messy seemed that the liquid wasn't as thick as other brands I have tried in the past.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sellyna - We’re truly sorry that our Customized Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Chun Y.
1er juillet 2020
So bad 😫 I did not receive first product and they start changing my credit card
POSTÉ PAR :
Chun Y.
1er juillet 2020
Scam
Don't set up ur account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chun - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sharon W.
1er juillet 2020
Color is fading
POSTÉ PAR :
Sharon W.
1er juillet 2020
There had to have been a change in your formula. My color starts out really dark for a few days & then rapidly fades.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sandra B.
1er juillet 2020
Hair color to dark
POSTÉ PAR :
Sandra B.
1er juillet 2020
This is the third box of color I have received. I was thrilled with how my color turned out with shipment #2. Tonight I died my hair with my latest shipment and my hair is almost black. Way to dark. I am so disappointed and upset with how it looks. Any tips to help soften the color would be greatly appreciated.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Alicja K.
1er juillet 2020
Awfoul experience
POSTÉ PAR :
Alicja K.
1er juillet 2020
Am Not happy at all plus you charge me again widhout my permission BIG NO NO NO for this company!!!! Chiters
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alicja K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Danielle K.
1er juillet 2020
Not worth ot
POSTÉ PAR :
Danielle K.
1er juillet 2020
My roots went back to gray within a week, not a good product
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cristina G.
1er juillet 2020
Cristina....
POSTÉ PAR :
Cristina G.
1er juillet 2020
Hola ya te avise que no quiero comprar ase dos meses ya no quiero lo siento no mea gustau el color que me leas mandau yo me explicado bien. Y no quiero que intentéis cojer dinero de la tarjeta que no ai. Olvida. No quiero yo egresar en ese tarjeta dinero. Y no quiero que me mandéis algo a yo que no quiero que tagas bun día. Y olvida ya no quiero.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Cristina: Gracias por ponerte en contacto con nosotros. Descuida, cancelaremos tu Plan de Color para que no recibas más envíos. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Donna D.
30 juin 2020
Not for me!
POSTÉ PAR :
Donna D.
30 juin 2020
Despite trying to contact my estylist to say that I wasn’t happy with the colour I am yet to get a reply by email. I also sent a DM by Instagram and again no reply. I have cancelled my subscription to get an email to say my next colour is on the way. This concerns me as having worked in the customer service sector for nearly 20 years I know that communication is vital in providing good customer service.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Donna D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and did not receive a prompt response from us. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lori C
30 juin 2020
During COVID
POSTÉ PAR :
Lori C
30 juin 2020
All bad at home a disaster.
Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? .
The actual kit ok..just the color.
My roots growing out lighter. No greys.
And then trying to charge me again. NO WAY
I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine.
Ok, I could have stripped the previous color but, growing out a short bob no issue.
Got the shipment used as described. No change...actually darker. Texture the same.
I’m angry not only I disagree then you try to charge me 27
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Esther H.
30 juin 2020
Schrecklicher Rotstich!
POSTÉ PAR :
Esther H.
30 juin 2020
Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel.
Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden.
Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Sherri G.
30 juin 2020
Could be better
POSTÉ PAR :
Sherri G.
30 juin 2020
It made my hair more red then brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTÉ PAR :
Sameera M.
30 juin 2020
Disappointing waste of Money
POSTÉ PAR :
Sameera M.
30 juin 2020
Absolutely nothing like as advertise
Instead of doing my hair good brown turn them into my actual dark brown n even darken my actual colour
Waste of money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sameera M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Holly S.
30 juin 2020
Does not last
POSTÉ PAR :
Holly S.
30 juin 2020
I was excited about the custom color. However, the gray was completely visible after two weeks. The color simply did not last!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Orquidia R.
30 juin 2020
No me Cubrio Bien las Canas
POSTÉ PAR :
Orquidia R.
30 juin 2020
Me di el Tinte segui todos los pasos , me lave la cabeza quedo negrito fue un Miercoles y el Domingo me vuelvo a lavar la cabeza y pufffff todas las canas afuera como Si no me hubiera dado tinte.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Orquídea: Gracias por escribirnos. Sentimos escuchar que la cobertura de canas no hay sido como esperabas, nos dará gusto revisar tu fórmula y darte una solución. Revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Kathy E
30 juin 2020
Doesn’t last
POSTÉ PAR :
Kathy E
30 juin 2020
I am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karen C.
30 juin 2020
You lost my business over a brush
POSTÉ PAR :
Karen C.
30 juin 2020
I didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Paola H.
30 juin 2020
Comentarios
POSTÉ PAR :
Paola H.
30 juin 2020
El producto no cubrió mis canas. A los 5 días de haber aplicado el producto ya tenía las canas visibles.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Paola: Gracias por escribirnos. Sentimos que el producto no hay cubierto tus canas. Estaremos encantados de poder revisar tu fórmula y darte una solución. Revisa tus emails, te acabamos de escribir.
POSTÉ PAR :
Candice K.
30 juin 2020
Awful quality!
POSTÉ PAR :
Candice K.
30 juin 2020
I am so not happy with your product. I have colored my own hair A LOT! Never have I had so many issues. I sent an email and was told I was probably doing it wrong. Nice! The colors are not bold and don't last! Don't waste your money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Candice K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Devora T.
30 juin 2020
Did not work well
POSTÉ PAR :
Devora T.
30 juin 2020
When I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Devora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lizette S.
30 juin 2020
Disappointed
POSTÉ PAR :
Lizette S.
30 juin 2020
Followed instructions and still roots are at least 2 shades lighter than the ends. After a week of applying the color they got even lighter. The ends are very dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lizette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lauren V.
30 juin 2020
Love the color at first
POSTÉ PAR :
Lauren V.
30 juin 2020
The color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Toni-Marie J
30 juin 2020
Failed to deliver
POSTÉ PAR :
Toni-Marie J
30 juin 2020
Hi Esalon,
This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner.
Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Toni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
MARGARET S
30 juin 2020
Dye problem
POSTÉ PAR :
MARGARET S
30 juin 2020
The top of my. Head is a bright red and the ends are red but not. Blasting red
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jamie B.
30 juin 2020
Too dark on roots
POSTÉ PAR :
Jamie B.
30 juin 2020
The picture did not display how dark the color would go on.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Debra F.
30 juin 2020
i was very unhappy with the product, i never ordered roots only. too bright
POSTÉ PAR :
Debra F.
30 juin 2020
I never ordered a second shipment and I will be returning it. no customer service to call or e mail
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassie J.
30 juin 2020
Faded quickly
POSTÉ PAR :
Cassie J.
30 juin 2020
It was really hard on my hair and it faded quickly. I’m not a fan.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Amber
30 juin 2020
Colour too warm
POSTÉ PAR :
Amber
30 juin 2020
Asked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Shannon B.
30 juin 2020
Somewhat Unspecactular
POSTÉ PAR :
Shannon B.
30 juin 2020
I think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine.
My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away.
Colour is just so/so. Dismayed by my hair's texture.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
jillian B.
29 juin 2020
Truly ghastly. My ashy shade emerged as brown with warm red highlights
POSTÉ PAR :
jillian B.
29 juin 2020
How could a colour be so far from the described shade? I am fuming!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jillian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jill S.
29 juin 2020
Color had a slight red tint
POSTÉ PAR :
Jill S.
29 juin 2020
Color had a slight red tint. Within two weeks my color turned a bright red. I even told my colorist that my hair pulls red to add ash color to neutralize the red in my hair. I did like the color the first week then my color just faded to bright red. I use professional shampoo and conditioner for color treated hair. So that wasn’t the problem.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ewelina R.
29 juin 2020
Cancel purchase
POSTÉ PAR :
Ewelina R.
29 juin 2020
Not happy with the colour at all.
Please cancel all other order for me. I dont want to continue the purchase.
Thanks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ewelina R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
lisa W.
29 juin 2020
Great coverage
POSTÉ PAR :
lisa W.
29 juin 2020
hi i loved the coverage but it wasn't a dark enough deep brown that I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa W. - Thank you for your feedback. We are sorry that we didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Marcy G.
29 juin 2020
I greatly emphasized the need to avoid....
POSTÉ PAR :
Marcy G.
29 juin 2020
This last color did exactly what I expressed I did not want.
The previous color was fine and then I requested to go lighter.
Well, that evidently was not do-able because as mentioned, I'm back to square one,
trying to get rid of the reddish/golden tones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marcy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dawn B.
29 juin 2020
Color fading
POSTÉ PAR :
Dawn B.
29 juin 2020
The color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take.
Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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