I love the color… Bright, natural looking, multi dimensional. Covered my gray amazingly well. But it dried out my hair quite a bit, while other colors have given my hair more of a silky texture, this color has done just the opposite.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Melissa W.
13 novembre 2020
Color was not lightened as stated in email
POSTÉ PAR :
Melissa W.
13 novembre 2020
I put in request to change my current color as I wish to go lighter. The email response was Esalon would lighten my current as much as possible and recommended a color lightening set along with my color. I added the lightening set and continued to check the color change on my regular color. Unfortunately until after it shipped was I able to see the adjustments and nothing was adjusted. I am needing to place an order but don’t want to until I can confirm a change in color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie B.
13 novembre 2020
Did not cover my greys.
POSTÉ PAR :
Julie B.
13 novembre 2020
Color is pretty but didn't cover my greys.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Linda G.
13 novembre 2020
BEWARE AS THEY PUT YOU ON AUTO REORDER
POSTÉ PAR :
Linda G.
13 novembre 2020
I only wanted to try and see if I could color my own hair. The color was way too dark. I am so upset that they put me on auto order as I don't have time for this. I have asked for a refund so I hope they comply.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Catherine B.
13 novembre 2020
Do not use this company!
POSTÉ PAR :
Catherine B.
13 novembre 2020
They scam you into signing up to a plan and end up costing you unnecessary money. Double check every order and box checked. Do not use
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lauren S.
13 novembre 2020
Hair is beyond dry
POSTÉ PAR :
Lauren S.
13 novembre 2020
I used this product a while ago and it seared my scalp and had horrible aroma. I just realized that it ruined my hair! It's crackly dry and weak, Tons of hair falling out when I grab it to put up or shampoo.
Needless to say, cancel my order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
jessica K.
13 novembre 2020
Just ok
POSTÉ PAR :
jessica K.
13 novembre 2020
I like this concept of personalized color and all the little tools a lot but this stuff dried my hair out very badly, there wasnt enough product (i do have a lot of hair) and the color faded quickly. I bought the tint rinse also to "boost" the color every now and then and noticed no difference. I take very good care of my hair, ie: no damaging products, only use cool water to wash, dont heat style, dont use a towel, etc. And still was less than impressed. It was ok to use during quarantine in a pinch but not sure id buy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jessica C.
12 novembre 2020
Not happy
POSTÉ PAR :
Jessica C.
12 novembre 2020
It didn’t change a thing on my hair my whites are still there and my black hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Betty W.
12 novembre 2020
Thinning Hair
POSTÉ PAR :
Betty W.
12 novembre 2020
My hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Betty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jean P.
12 novembre 2020
Not as good as introductory shipment
POSTÉ PAR :
Jean P.
12 novembre 2020
Color does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kristy L.
12 novembre 2020
Booo
POSTÉ PAR :
Kristy L.
12 novembre 2020
I have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Alexì S.
12 novembre 2020
Entäuscht
POSTÉ PAR :
Alexì S.
12 novembre 2020
Hat leider das grau am haaransatz nicht richtig gefärbt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexì S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Lin H.
12 novembre 2020
To dark
POSTÉ PAR :
Lin H.
12 novembre 2020
The hair color was way to dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie P.
12 novembre 2020
Not for grey
POSTÉ PAR :
Julie P.
12 novembre 2020
Not only did it not cover. As time went by it faded more and more
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Elaine C.
12 novembre 2020
Rating
POSTÉ PAR :
Elaine C.
12 novembre 2020
Color was not dark enough
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Leticia B.
12 novembre 2020
inconforme
POSTÉ PAR :
Leticia B.
12 novembre 2020
la verdad no me gusto el producto ‘ en menos de 2 semanas aparecen las canas’aparte me parece mucha diferencia en el precio de la primera orden. o sea muy caro incluyendo costo de envío’ me gustaría cancelar la membresía.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leticia- Lamentamos saber que no está satisfecho con los resultados de su color personalizado. Todos los pedidos de eSalon están respaldados por nuestra Garantía de felicidad del color, ¡y nos encantaría enviarle un color reformulado diseñado para satisfacer mejor sus necesidades! Nos comunicamos con usted por correo electrónico con los siguientes pasos para que nuestros coloristas autorizados puedan trabajar en un color más cercano al que desea. Agradecemos que se comunique con nosotros y nos brinde la oportunidad de hacerlo bien. ¡Feliz coloración!
POSTÉ PAR :
Diahann O.
11 novembre 2020
Too brassy
POSTÉ PAR :
Diahann O.
11 novembre 2020
My hair has a red/orange halo
Not really a good look
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Pearl P.
11 novembre 2020
Didn’t cover grey
POSTÉ PAR :
Pearl P.
11 novembre 2020
Left it on for 45 mins and the greys didn’t cover.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Miranda S.
11 novembre 2020
Product is expensive
POSTÉ PAR :
Miranda S.
11 novembre 2020
The color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Miranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Cynthia R.
11 novembre 2020
Grey coverage
POSTÉ PAR :
Cynthia R.
11 novembre 2020
Sadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Michelle M.
11 novembre 2020
Color was much darker/customer service terrible
POSTÉ PAR :
Michelle M.
11 novembre 2020
I bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Annette G.
10 novembre 2020
Disappointed with the colour change
POSTÉ PAR :
Annette G.
10 novembre 2020
Dear All, since quite some time I am disappointed with my colour. As aging the ordered colour is too dark and therefore it makes me look much older. Texting with my colourist has not been very helpfull. I stuck with the colour "dark brown 20 gold" sometimes like that, sometimes with the remark "lighter". The change is hardly to see.. When I explained in texting..., that the colour is too dark, I get the respond : other is not possible. Why? I dont understand that. You marketing with the image you would mix the colour everytime individually (btw: who buys that?) nevertheless it is not possible to adopt my colour to my needs.
Here is what I need: an overview of brown colours possible! please send it to me or put it up on your page.
Are you only offering dark brown? no so please give me some options to choose. I had ( 2019?) received once the proper colour, but the order history doesn ´t show. Please step into that and help me to get my truely individuall brown with a golden shimmer as requestetd ( or as advertized). I am afraid its a question of communicating...you are the experts
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Annette G. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Carole D.
10 novembre 2020
Not satisfied
POSTÉ PAR :
Carole D.
10 novembre 2020
The color was not what I expected, I will not be moving forward with future orders
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Elyse C.
10 novembre 2020
~The Silver Slayer
POSTÉ PAR :
Elyse C.
10 novembre 2020
I’ve never heard of eSalon before my dear friend heard me complaining that my silver strands that now highlight my hair, would not hold over the counter color. She told me to try this product. She assured me that I would love it. My friend was right. eSalon was able to hide that silver that was glistening in my hair. The only complaint that I have with the product was it was a wee bit dark for my liking. That being said, I am certain it was due to me choosing the wrong hair coloring initially. I sent in a new photo of myself from the summer. I do hope that the hair specialist can match the color of my summer hair better than I could choose for myself. Either way, I am completely done with using over the counter color. I am now a eSalon gal!
Thank you so much for helping me hide my well earned silver! Women NEVER looked distinguished. We just look OLD!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elyse - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diandra V.
10 novembre 2020
Light brown from esalon is a dark-black color
POSTÉ PAR :
Diandra V.
10 novembre 2020
For my initial order I selected a dark brown color with ash tone. When I applied it to my colored hair which at that time was a medium-light brown color, my hair turn out black. I contacted my colorist and she suggested to just let it fall out with the washes or to apply a hair color remover. I applied the color remover as I hated how the black color looked on me. Once the black color was out, I contacted my colorist to get a lighter brown color. I applied the light brown to my hair and to my surprise it was another black color. Now my hair is dry and black. I hate it so much, but I am not going to put it through another color remover treatment. I am not sure if esalon knows what a light brown color looks like or if the colorist just didn’t give me the right color. Either way, I cancelled the service as I had the worst luck ever 😭
I will upload a pic of my dark hair but I don’t see an option here.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Shannon H.
10 novembre 2020
Still not happy with the tone/shine color of my hair
POSTÉ PAR :
Shannon H.
10 novembre 2020
In the light (daylight or fluorescent) it shines tawny with almost a yellow tone. I am still hoping for a colde, almost blue-ish tone, more purple. I know this is hard to achieve with just hair dye. I'm just not too keen on the color my hair turns in the sunlight.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rere
10 novembre 2020
This was just not or me.
POSTÉ PAR :
Rere
10 novembre 2020
This is not for me. DONOT charge my card for any of your product. My card has a charge that was not authorized. Cancel that order and return funds back on my card. I have left a detailed message on the voice mail. I would like my card information deleted from your system.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rere- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Samantha C.
9 novembre 2020
Crap color for too much money
POSTÉ PAR :
Samantha C.
9 novembre 2020
I tried this brand three separate times. Three. And ever single time the product either didn’t come out dark at all or didn’t even stick to my hair. I followed the instructions to a T. And nothing. They also refused to refund me even after I insisted multiple times. Hands down will never ever refer their product to anyone.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Eileen M.
9 novembre 2020
Not sure what happened!
POSTÉ PAR :
Eileen M.
9 novembre 2020
Didn’t cover my grays! Previous formulas covered my gray roots but it did not work this time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eileen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Brenda R.
9 novembre 2020
Received product damaged
POSTÉ PAR :
Brenda R.
9 novembre 2020
Package crushed during transit, causing developer to spread on to the other products and not be able to utilize the color system. Would like to postpone all future orders. At this time. Until shipping problems can be resolved and a replacement can be made.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brenda- We're truly sorry that your Color Kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
Kathleen G.
9 novembre 2020
WRONG COLOR
POSTÉ PAR :
Kathleen G.
9 novembre 2020
so unhappy with my last color! I asked for a shade lighter than my last color and it was several shades darker. It was a super dark brown and very unflattering. I have been washing my hair nonstop to try to fade out the dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Deanna B.
9 novembre 2020
Was supposed to Ashy...not orange!
POSTÉ PAR :
Deanna B.
9 novembre 2020
My hair is ORANGE. It is awful!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deanna- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nikki V.
9 novembre 2020
Color is too dark
POSTÉ PAR :
Nikki V.
9 novembre 2020
I normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathleen P.
9 novembre 2020
Color Difference
POSTÉ PAR :
Kathleen P.
9 novembre 2020
For some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jennifer W.
9 novembre 2020
Color didn't grab...
POSTÉ PAR :
Jennifer W.
9 novembre 2020
I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Maria V.
9 novembre 2020
Muy mal
POSTÉ PAR :
Maria V.
9 novembre 2020
Le dije a la colorista que no queria un color oscuro. Incluso le mande fotos de lo que quería y el color muy oscuro. Pésima experiencia. Quiero mi dinero de vuelta
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, María: Gracias por escribirnos. Sentimos mucho que el color haya resultado más oscuro de lo que esperabas. Estaremos encantados de revisar lo ocurrido para poder darte una solución. Por favor, revisa tus emails.
POSTÉ PAR :
Daniel Lucian D.
9 novembre 2020
Completely wrong product from what I requested
POSTÉ PAR :
Daniel Lucian D.
9 novembre 2020
I have requested a coloring product in the bleaching section of the initial consultation. I have asked to go from very dark blonde to a very pale beige Scandinavian blonde. I specifically said I don not want any color with red and yellow tones to it. Before sending out the product I’ve received an email that different product was being sent to me that will suit me better. Once the product was received I’ve noticed that no bleach or lightening agent was included and that the developer was only 15 %. Even 20 % developer never worked in the past. This was on Friday midday I’ve colored my hair to a horrible orange result. I was justifiably upset and have been trying to contact the company continuously since. As I write this it’s Monday evening and nobody has bothered to contact me as of yet. I am upset and disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniel- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Regina L.
9 novembre 2020
Nothing...
POSTÉ PAR :
Regina L.
9 novembre 2020
So I colored my hair, followed the instructions to the letter. It looked exactly the same. The only difference was it felt a bit more dry. Now a week later and I have half an inch of gray showing so what little bit may have stuck washed out in one wash. I only wash weekly and with color safe products. The tinted shampoo did more in three minutes than the entire color process and added a slight red tint. Not worth the process, time or money unfortunately.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Regina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Amanda Y.
8 novembre 2020
Didn't cover my grays
POSTÉ PAR :
Amanda Y.
8 novembre 2020
I loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Heather H.
8 novembre 2020
Won’t cover my grays
POSTÉ PAR :
Heather H.
8 novembre 2020
I’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Margaret L.
8 novembre 2020
Two different colours on my hair
POSTÉ PAR :
Margaret L.
8 novembre 2020
I bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lilli M.
7 novembre 2020
way too dark
POSTÉ PAR :
Lilli M.
7 novembre 2020
From the first color I tried. I have asked that a little more gold be placed in. This last color was so far from what I wanted that I am seriously going to cancel my subscription.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lilli- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Cathy S.
7 novembre 2020
haircolor in general
POSTÉ PAR :
Cathy S.
7 novembre 2020
did not cover grey-made hair look brassey-not happy at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTÉ PAR :
Jennifer C.
7 novembre 2020
Horribly disappointed
POSTÉ PAR :
Jennifer C.
7 novembre 2020
They basically sent me a much less flattering version of the shade I already have. I said I wanted to go lighter, to my younger shade of blonde or even a light auburn.
Instead, I got a dull, plain, ugly blonde that stripped the natural highlights and shine I at least had before starting. Hard no. 0/10 Do not recommend at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Marian L.
7 novembre 2020
The formula has oviously changed
POSTÉ PAR :
Marian L.
7 novembre 2020
I have used and loved this product for the last 7 months. Suddenly though it has changed, my last couple of shipments the product is definitely not the same, it is no different than a box brand. The ammonia is much much stronger and burns my scalp, the color does not last and feels gummy on my scalp even after washed. So sad about this but I'll now have to cancel my membership, what a dissapointment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Matthew P.
7 novembre 2020
Turned out awful
POSTÉ PAR :
Matthew P.
7 novembre 2020
Used my first one today, follow instructions to the letter.
Uploaded a picture for my colourist to see my hair before hand. Turned out completely ginger and not ash blonde
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matthew P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
AMANDA B.
7 novembre 2020
Doesn't cover gray
POSTÉ PAR :
AMANDA B.
7 novembre 2020
I really wanted to love this. It's doesn't color gray and I think it just washed all out. The top of my head shines red, even though I used blue black. I even went through a second time after I washed out and saw that no gray was covered. 🥴
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Megan R.
7 novembre 2020
Update: Nov 2020- still dissatisfied
POSTÉ PAR :
Megan R.
7 novembre 2020
Update, Nov 2020 - I am still dissatisfied after multiple color corrections... too dark, too red, too brassy and now I’m too tired to keep trying. Customer service has been responsive but this isn’t great if you don’t want brassy orange tone hues.
Aug 2020 I remain disappointed in the color provided because after multiple attempts to request red removal it still isn’t right. I gave this two stars because it’s an easy process and the color does saturate well. The color, which is most important, is not where I need it to be.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Arlene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Roslyn M.
6 novembre 2020
Best for changing your hair colour
POSTÉ PAR :
Roslyn M.
6 novembre 2020
My hair is supposed to be red your colour tuned it brown not happy was going to come back to you but will just buy my colour in the shops
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roslyn M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Jane T.
6 novembre 2020
Farbe stimmt nicht mit der vorherigen Farbe überein!!!!
POSTÉ PAR :
Jane T.
6 novembre 2020
Die Farbe der letzten Lieferung war viel zu dunkel und stimmt leider gar nicht mit meiner gewünschten Farbe überein. Ich bin sehr enttäuscht und gar nicht zufrieden mit dem Resultat. Bitte bieten sie mir eine lösung des Problems an. Jane Tichy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane T. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Keegan H.
6 novembre 2020
color
POSTÉ PAR :
Keegan H.
6 novembre 2020
It was more purple at the ends than red...would rather it be closer to the brunette.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Keegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Vanessa B.
6 novembre 2020
Fades quickly
POSTÉ PAR :
Vanessa B.
6 novembre 2020
It’s been two weeks since I dyed my hair and the color has already faded to almost non existent. My grays are poking through and I really don’t have that many. And the color to begin with wasn’t as dark as it should have been
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vanessa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Katherine A.
6 novembre 2020
awful reaction...
POSTÉ PAR :
Katherine A.
6 novembre 2020
I really wanted to like this hair color option but I had a terrible allergic reaction within 12 hours or so of applying the product. My scalp was itchy/burning plus my eyelids were affected too. Swelling and itchy eyes on top of an irritated scalp that lasted for days. Sorry, but eSalon color just did not work for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Macenzi L.
6 novembre 2020
Didn’t do anything
POSTÉ PAR :
Macenzi L.
6 novembre 2020
I left it in for longer than it called for and my hair colour didn’t change at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Macenzi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lana
6 novembre 2020
Ok,. Better then expected
POSTÉ PAR :
Lana
6 novembre 2020
I followed the instructions and it covered the gray at my scalp but not the gray mid and further strands that much. Feels like it needed more time to process maybe. Color was also darker through out my hair then i wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Susanne L. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Alexandra D.
5 novembre 2020
I am leaving the esalon family.
POSTÉ PAR :
Alexandra D.
5 novembre 2020
Unfortunately the grey came back within a couple of washings. Not acceptable.
Please remove me from the deliveries and your products.
Sorry,
Alexandra
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karla B.
5 novembre 2020
Unimpressed
POSTÉ PAR :
Karla B.
5 novembre 2020
Didn't seem to change much. Three weeks later it has an orange tint.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mayra B.
5 novembre 2020
Brassy
POSTÉ PAR :
Mayra B.
5 novembre 2020
The color turn brassy I have ashy highlights and the roots turn brassy after a few days :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jacqueline J.
4 novembre 2020
No gray coverage
POSTÉ PAR :
Jacqueline J.
4 novembre 2020
This did not cover my grays and within a week it looked like it all washed out completely
At the root.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Diane K.
4 novembre 2020
Mediocre at best
POSTÉ PAR :
Diane K.
4 novembre 2020
Color doesn’t last
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Diane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTÉ PAR :
Marissa G.
4 novembre 2020
Not A Fan!!
POSTÉ PAR :
Marissa G.
4 novembre 2020
I thought custom color at home would be GREAT!! BUT it was NOT!!! The color I received was even darker than my original and I was not amused. They did scramble and try to make things right but when it comes to color it has to be right the first timeI canceled my monthly orders but came to find out it had not canceled and I was sent another custom color that I do not want. UGH. Don't do it, I'd my suggestion.
Disgruntled customer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Dora M.
4 novembre 2020
Not good
POSTÉ PAR :
Dora M.
4 novembre 2020
Not good it made my roots another lighter color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dora- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Carol K.
4 novembre 2020
Color
POSTÉ PAR :
Carol K.
4 novembre 2020
I have not been happy with my color..I was looking for a soft beige color and have received a bright blond. I would like to cancel my membership.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
ANDREA M.
4 novembre 2020
Trying to love this product
POSTÉ PAR :
ANDREA M.
4 novembre 2020
I'm trying to love this product but I'm just not there yet. I haven't gotten the color exactly right. This product smells awful, it almost smells like something's burning. I know it's the chemicals but it's hard to use this product because of it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Erinn L.
4 novembre 2020
Not correcting the copper
POSTÉ PAR :
Erinn L.
4 novembre 2020
I have followed my directions, and left feedback and use the toning green rinse but nothing is correcting the copper. Why can't I just get a flat ash color?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Erinn- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Sue N.
4 novembre 2020
Would give zero stars if possible
POSTÉ PAR :
Sue N.
4 novembre 2020
I ordered 1x color but company put me on auto ship plan and refuses to change it—and continues to Bill me—despite numerous requests to get them to stop. Suggest never giving this company your credit card. Product has also gone up significantly in price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Johanna A
4 novembre 2020
Inconformidad
POSTÉ PAR :
Johanna A
4 novembre 2020
Aún No llena mis expectativas en cuanto al cubrimiento de canas, se hizo un ajuste pero esta vez mi raíz quedó con un todo como castaño y no las canas quedaron mucho más claras, fue peor que la primera vez, para nada conforme, el próximo pedido si me lo envían con los ajustes para cubrir las canas como debe ser, que sea por garantía, no pienso pagar más dinero o cancelo la orden definitivamente, gracias y quedo en espera de sus comentarios
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yohana- Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien.
POSTÉ PAR :
Marida S.
3 novembre 2020
Greys an issue
POSTÉ PAR :
Marida S.
3 novembre 2020
The Color is good, although my roots which are grey did not cover well. Thank you
Marida
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Tonny S.
3 novembre 2020
Wrong color
POSTÉ PAR :
Tonny S.
3 novembre 2020
Wrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kathleen H.
3 novembre 2020
3rd time is not a charm
POSTÉ PAR :
Kathleen H.
3 novembre 2020
I have tried this product 3 times and 3 times the colorist adjusted my color and it's still not where I wanted it. Not only is the color not right but the product makes my head itch for days afterward. Even after I wash it a few times it still itches a little. I have colored my hair with another product off the shelves for years and never had an itching problem. This product is not for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sandra R.
3 novembre 2020
Octubre
POSTÉ PAR :
Sandra R.
3 novembre 2020
No ne gustó porque no vi un color determinado en mi cabello y tampoco me alcanzó para poder pintarlo completo recuerden que soy de abundante cabello y rizo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra- Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestro eSalon Color Happiness Guaranteekeep es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios.
POSTÉ PAR :
Tosca N.
3 novembre 2020
Hair texture looks good, hair color missed the mark
POSTÉ PAR :
Tosca N.
3 novembre 2020
My hair color ended up quite a bit darker in spite of me requesting stylist input and attaching a few photos. Since the point of this service is to get that special touch that a colorist can provide, I would say that I'm not yet satisfied. I did start with demi-permanent, so I'm hoping we can dial this in, at which point I'll update. I'm hoping e-Salon will reach out by e-mail to make sure we get on the right track!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tosca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Carolyn B.
3 novembre 2020
Not happy!
POSTÉ PAR :
Carolyn B.
3 novembre 2020
I would not recommend eSalon to anyone. The hair color has a VERY strong chemical smell (just like a drug store brand) even after shampooing twice! And the 2nd bottle of color that I paid for, was a huge mistake -- a very dark purple (when I requested strawberry blonde)! I didn't have enough color in the first bottle, to finish coloring all of my long hair. Nope! I'm going back to Madson-Reed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
MaryAnne F.
3 novembre 2020
Odor too strong
POSTÉ PAR :
MaryAnne F.
3 novembre 2020
Color too dark. Odor too strong.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
MaryAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Vicki S.
3 novembre 2020
Disappointed
POSTÉ PAR :
Vicki S.
3 novembre 2020
This is my third time using.. grays showing through on hairline!hope my hair is not getting resistant!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Vicki- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sandra B.
3 novembre 2020
Grey coverage
POSTÉ PAR :
Sandra B.
3 novembre 2020
I was disappointed that the gray hairs above my forehead did not get colored.
Is there a product I can apply for stubborn grays before putting on the color. I saturated this area with color and the gray hairs are still showing.
Please respond.
Thanks!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Donna N
2 novembre 2020
Donna
POSTÉ PAR :
Donna N
2 novembre 2020
I dyed my hair today my hair is soft I'd like the color but it still didn't hide all of my gray and I followed the instructions
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachel O.
2 novembre 2020
Color was darker than expected
POSTÉ PAR :
Rachel O.
2 novembre 2020
The color was so dark, darker than it showed when I ordered it. Not bad, but way darker than I was expecting.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Anita R.
2 novembre 2020
Good Product, Cover does not last long
POSTÉ PAR :
Anita R.
2 novembre 2020
The product leaves my hair silky and smooth, but am struggling to find the correct color and for the color to cover my gray hair for more than 2 weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lindsey S.
2 novembre 2020
My roots
POSTÉ PAR :
Lindsey S.
2 novembre 2020
I applied as instructed but it missed my roots completely. Doesn't matter what angle I take a picture....horrible looking. Please see pics in my account.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lindsey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Nora T.
1er novembre 2020
Grays
POSTÉ PAR :
Nora T.
1er novembre 2020
Did not cover my gray hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nora- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lisa M.
1er novembre 2020
Blonde not blonde
POSTÉ PAR :
Lisa M.
1er novembre 2020
I ordered the kit based on all the amazing reviews. I wonder are they heavily censored? My hair is basically the same colour. Upside is that it’s not Orange, which has been my previous home hair dying experience, but it’s also not any blonder. Heading back into lockdown with GIANT roots! Sigh
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ellen D.
1er novembre 2020
Poor Customer Service
POSTÉ PAR :
Ellen D.
1er novembre 2020
This company set me up for an autoship that I did not request and there is no where on their site where you can cancel your account
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ellen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Linda D.
1er novembre 2020
still not pleased...
POSTÉ PAR :
Linda D.
1er novembre 2020
Still not happy with the product. Gray is back after only 2 washings. and YES I use a color shampoo.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kimberlee H.
1er novembre 2020
Missing glove
POSTÉ PAR :
Kimberlee H.
1er novembre 2020
It was packaged nicely I open the gloves started on my roots, went to start step two and only one glove was left. The color was okay but didn’t match the color pictured
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kimberlee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Molly J.
1er novembre 2020
Did not cover grey hair
POSTÉ PAR :
Molly J.
1er novembre 2020
Did not cover greys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Molly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Khatryna C.
1er novembre 2020
White hair still visible
POSTÉ PAR :
Khatryna C.
1er novembre 2020
I was excited to use what i purchased and followed the instructions carefully but got disappointed as my white hair is still visible. Really disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Khatryna C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sandra G.
31 octobre 2020
Lo quiero un poquito más claro
POSTÉ PAR :
Sandra G.
31 octobre 2020
Lo quiero un poco más claro
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Sandra: Gracias por escribirnos. Estaremos encantados de revisar tu fórmula para ajustar tu color. Te enviaremos un email con todo tipo de detalles.
POSTÉ PAR :
Barbara G.
30 octobre 2020
Wrong color
POSTÉ PAR :
Barbara G.
30 octobre 2020
This is the same color I just colored with 6 weeks ago and it was too dark, and I wanted to go lighter. Not happy to have this same hair color for next 6 weeks.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cassandra H.
30 octobre 2020
Didn’t love
POSTÉ PAR :
Cassandra H.
30 octobre 2020
This color was too red and I found a new hair stylist to color my hair. Please cancel my order. Thank you!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Climate Change
30 octobre 2020
awful
POSTÉ PAR :
Climate Change
30 octobre 2020
strong chemical smell. Too much packaging. Not good for environment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Climate Change - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carmen A.
30 octobre 2020
I AM VERY DISAPPOINTED!!!!
POSTÉ PAR :
Carmen A.
30 octobre 2020
I had requested for a lighter color this time around, what u gave me was more pink hair n not copper yellow. I am TRULY embarrassed to go out with this hair color! I’m going to be wearing baseball hats for a VERY LONG TIME! What are you planning to do to fix this crap up? I’m actually thinking of canceling my subscription if this isn’t fix!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carmen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Herrera S.
30 octobre 2020
Too dark
POSTÉ PAR :
Herrera S.
30 octobre 2020
I asked for the formulation to have more red undertones and now my hair looks brown/black with light brown undertones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Herrera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Linda W.
29 octobre 2020
Color
POSTÉ PAR :
Linda W.
29 octobre 2020
My hair hair color turns my hair brown after a few days, which my color should be black with blue tint. I really like their shampoo and conditioner tho.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Amber L.
29 octobre 2020
Get Demi-permanent so you can adjust
POSTÉ PAR :
Amber L.
29 octobre 2020
My original color is medium to light auburn. Did the whole set up, even sent pictures in natural light to show. When my color came I was so excited and it came in light-brown/red. Thank god I got a Demi-permanent color so it’ll wash out because it is soooo dark. The darkest auburn ever! Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rachael C.
29 octobre 2020
Too light
POSTÉ PAR :
Rachael C.
29 octobre 2020
Too light. Still have the one coloring kit. Two were sent. Just too light.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachael - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Maribel F.
29 octobre 2020
Cancelar
POSTÉ PAR :
Maribel F.
29 octobre 2020
Quiero cancelar.mi pedido el tinte me da alergia y me doy caspa
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maribel- Lamentamos mucho saber que experimentó una reacción alérgica que podría haber sido causada por nuestro color de cabello. En casos raros, uno puede desarrollar sensibilidad al color del cabello con el tiempo. Nos hemos comunicado con usted por correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolverlo. En el futuro, recomendamos realizar una prueba de alergia cutánea 48 horas antes de cada aplicación de color. Las instrucciones para la prueba de alergia cutánea se incluyen en nuestra guía de uso y seguridad del producto con cada pedido de color de cabello. En nombre de la familia eSalon, le deseamos una rápida recuperación.
POSTÉ PAR :
Brooke M.
29 octobre 2020
Did not change my hair color at all
POSTÉ PAR :
Brooke M.
29 octobre 2020
I requested a custom color that would lighten my hair and the formula I got did not change my color at all.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brooke - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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