The color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sami K.
26 décembre 2020
Color
POSTÉ PAR :
Sami K.
26 décembre 2020
Hi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Ruthie C.
26 décembre 2020
No me gusto
POSTÉ PAR :
Ruthie C.
26 décembre 2020
No me gusto el color, el pelo en la punta me quedó verdoso
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ruthie- Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Lamentamos mucho saber que los resultados de tu fórmula más reciente tenían un tono verde. Aquí en eSalon, nos tomamos muy en serio nuestra Garantía de Felicidad del Color y nos encantaría remediarlo. Uno de nuestros expertos en color se ha puesto en contacto con usted por correo electrónico con información adicional y los próximos pasos. Esperamos hablar con usted pronto.
POSTÉ PAR :
Mary B.
25 décembre 2020
Second time now, still not happy with results.
POSTÉ PAR :
Mary B.
25 décembre 2020
Still not dark enough and this time seems like the color didn't take to my gray hair at all.
Not sure I'll try a third time. I'll just stick to over the counter product.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Samantha L.
25 décembre 2020
Didn't work for me
POSTÉ PAR :
Samantha L.
25 décembre 2020
This didn't take well to my hair. It barely changed my color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nicole S.
24 décembre 2020
to dark
POSTÉ PAR :
Nicole S.
24 décembre 2020
too dark and I canceled my next order and it's still charged to my account I canceled or tried to cancel I can't find where to do it correctly can somebody please tell me how to cancel
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Claudette R.
24 décembre 2020
Did not color grays well
POSTÉ PAR :
Claudette R.
24 décembre 2020
Liked how easy it was to color but one week after grays started showing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claudette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Cathy C.
23 décembre 2020
Coverage
POSTÉ PAR :
Cathy C.
23 décembre 2020
I found that it doesn’t cover my grey well at all
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Cathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Mariann J.
23 décembre 2020
Like the product
POSTÉ PAR :
Mariann J.
23 décembre 2020
I like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right!
POSTÉ PAR :
Melissa R.
23 décembre 2020
Color only lasted 2 weeks
POSTÉ PAR :
Melissa R.
23 décembre 2020
Not happy color only lasted 2 weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Samantha F.
23 décembre 2020
Not enough
POSTÉ PAR :
Samantha F.
23 décembre 2020
I don’t understand why you think one bottle will cover someone who says they have long thick hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Samantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Mary G.
23 décembre 2020
Not shipped
POSTÉ PAR :
Mary G.
23 décembre 2020
Did not receive
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Angela F.
22 décembre 2020
Great color but no shine
POSTÉ PAR :
Angela F.
22 décembre 2020
So at first they got my color wrong and only sent only one bottle for really long hair. Then they sent me more over a week later and the color was different. Not exactly the same color but used it. I finally colored my hair and i like the color it is just dull after one week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Denise B.
22 décembre 2020
Too dark
POSTÉ PAR :
Denise B.
22 décembre 2020
I am transitioning from auburn to blonde....wanted a very multi dimensional blonde meaning light Brown, dark blonde, honey highlights and even a few lighter highlights....what I got is dark hair w/blonde baby lights....tiny but caramel. Still VERY RED
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Paige B.
22 décembre 2020
Increased brassiness
POSTÉ PAR :
Paige B.
22 décembre 2020
I changed my colour plan to reduce brassiness however it seems to have done the absolute opposite of that. My hair is more brassy than before.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Paige B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Loreen Z.
22 décembre 2020
Color was too clownish, gray coverage not great, roots lighter
POSTÉ PAR :
Loreen Z.
22 décembre 2020
I really wanted to like this product. I've been coloring my hair red for years (in salons pre-covid). The shade sent to me was a bit more clown-like than I am used to, very red. Didn't love it, so messaged asking to adjust the color. No response, then sent another message 6 days later, still no response. Only message I got was that my second kit would be shipping out soon. I didnt' want another of that color, so I canceled. One week after coloring, my roots started to fade and are a noticeably different color than the rest of my hair, even worse in my gray areas.
Truly disappointed in the product, and the lack of follow up. Onto the next...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Loreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lisa W.
22 décembre 2020
Supposed to be blonde
POSTÉ PAR :
Lisa W.
22 décembre 2020
All I get is orangey strawberry blonde hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dawn A.
22 décembre 2020
Color off
POSTÉ PAR :
Dawn A.
22 décembre 2020
The color was more ashy than the golden blonde I’m used to. Not sure what happened to this shipment. All previous shipments were golden blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Patricia B.
22 décembre 2020
Didn't want red
POSTÉ PAR :
Patricia B.
22 décembre 2020
My bad. I should have done a test strip first. I ordered light blonde. Got carrot top instead. Asked what I should do to fix it and was told they'd discuss it on my next order. Not cool. So, no next order. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Josephine G.
22 décembre 2020
free color was red dye
POSTÉ PAR :
Josephine G.
22 décembre 2020
I love the two colors that was send but a free red dye was also send that I did not know it was red. I ended up with red/white roots. I wish you would had warned me. Now I has to wait to dye my hair again. I am struck with red/white root. Not too pretty.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Shonda J.
21 décembre 2020
Product color
POSTÉ PAR :
Shonda J.
21 décembre 2020
I didn't like the last color I received it was to redness and didn't compliment my skin tone. Next time I would like more of a brown tone to separate my hair from my facial skin tone.
Thanks
Shonda Jackson
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shonda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Luz A.
21 décembre 2020
Cambio
POSTÉ PAR :
Luz A.
21 décembre 2020
No me gustó el color muy claro y lo quiero más oscuro por las canas, gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Luz- Nunca nos gusta escuchar que nuestros clientes están descontentos con su color, ¡por eso tenemos una Garantía de Felicidad del Color! Nos hemos comunicado con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde desea estar. Gracias de nuevo por contactarnos y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color.
POSTÉ PAR :
Luz H.
21 décembre 2020
No fue lo que esperaba.
POSTÉ PAR :
Luz H.
21 décembre 2020
El tinte no cubrió mis raíces, quedaron obscuras en donde estaba mi crecimiento de color natural.
Les pido por favor cancelen los demás pedidos.
Gracias.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Luz- Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
amy B.
21 décembre 2020
Colour is wrong
POSTÉ PAR :
amy B.
21 décembre 2020
I wanted a natural brown hair colour but they colour they sent me was terrible and turned me into a redhead! The customer service was good and they sent out another set free of charge with neutraliser in. Although improving the colour a bit, it is still red and so far from what I asked for. I wish I had just gone to a hairdressers.
EDIT: The email they sent me from this review was telling me to buy another product! 😂 which didn't even work.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
The colour is nice but after a week or so it fades and looks washed out. Also seems to be making my hair dry. Expensive and quality does not match the price.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Denise B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
William V.
20 décembre 2020
Didn't cover gray
POSTÉ PAR :
William V.
20 décembre 2020
I followed directions, left color on as long as possible and it didn't cover the gray hair. I only have a few spots not much gray at all so I was a little disappointed. Especially because I have a few people who would order since I have such a huge following on social media. Thank you!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
William - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Beth R.
20 décembre 2020
Not worth the money
POSTÉ PAR :
Beth R.
20 décembre 2020
Absolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Azucena S.
20 décembre 2020
Hola
POSTÉ PAR :
Azucena S.
20 décembre 2020
Hola me pinte mi pelo y tengo canas kise cubrirmelas y nomas seme pusieron cafe nose si tengo q pedir un color más oscuro pero no kiero mi pelo muy oscuro q puedo aser .?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Azucena- Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien.
POSTÉ PAR :
Jessica B.
20 décembre 2020
Hot roots
POSTÉ PAR :
Jessica B.
20 décembre 2020
I followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Terri G.
19 décembre 2020
Terrible
POSTÉ PAR :
Terri G.
19 décembre 2020
My hair turned bright red instead of dark blonde.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Terri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
New Maa
19 décembre 2020
The color set is fine
POSTÉ PAR :
New Maa
19 décembre 2020
It's not the color that I'm unhappy with, it's the carrier, USPS, you use for shipping. It has been taking almost 3 weeks from the time it is shipped to get to me. I realize that they have been overwhelmed with deliveries but other carriers are much more efficient. I'm suggesting you change carriers. UPS would probably be better, or Fedex.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
New Maa - We’re truly sorry that our shipping method did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Virginia J.
19 décembre 2020
color
POSTÉ PAR :
Virginia J.
19 décembre 2020
Recientemente envié un mensaje y me dispuse a cancelar debido a que mi color recibido estaba muy oscuro me ofrecieron un pedido gratis con un color más claro pero he recibido un color más claro solamente para las raíces, no entiendo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Virginia- Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado!
POSTÉ PAR :
Elizabeth L.
19 décembre 2020
TOO DARK!
POSTÉ PAR :
Elizabeth L.
19 décembre 2020
As i have said in many reviews- so annoyed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Danelle H.
18 décembre 2020
Changed Color - didn't explain the color
POSTÉ PAR :
Danelle H.
18 décembre 2020
The customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'!
Then the way she spoke to me.....oh HELL NO!!!!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jessica C.
18 décembre 2020
Great customer service but not happy with product
POSTÉ PAR :
Jessica C.
18 décembre 2020
I follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ann M.
18 décembre 2020
No lift whatsoever
POSTÉ PAR :
Ann M.
18 décembre 2020
I actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tina G.
18 décembre 2020
Didn't cover my grey roots
POSTÉ PAR :
Tina G.
18 décembre 2020
Hi,
I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Shannan M.
18 décembre 2020
Not the color I wanted
POSTÉ PAR :
Shannan M.
18 décembre 2020
After following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gema B.
18 décembre 2020
No cubre
POSTÉ PAR :
Gema B.
18 décembre 2020
No cubre mis canas no me sirve
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gema- Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
Anna T.
18 décembre 2020
Going for a dark strawberry blonde or light auburn and ended up with pink hair.
POSTÉ PAR :
Anna T.
18 décembre 2020
I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Aida D.
17 décembre 2020
Dissappointed
POSTÉ PAR :
Aida D.
17 décembre 2020
I did my hair on November 1st 2020, not even 21 days after and I'm seeing color fading especially grey hairs...very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aida- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sandra R.
17 décembre 2020
Dislike
POSTÉ PAR :
Sandra R.
17 décembre 2020
Fades to quick, and didn’t cover my white hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sue L.
17 décembre 2020
Second kit was not as good of a match.
POSTÉ PAR :
Sue L.
17 décembre 2020
I have ordered twice from esalon. The first time wow, the second time the same kit was ordered but it had way too much red. Help!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Abby C.
17 décembre 2020
My hair turned green
POSTÉ PAR :
Abby C.
17 décembre 2020
I was not happy with this and would not do it again. I did not get the color I expected and there was a lot of breakage. I want to cancel all future orders but they make it very difficult to do so. Please think carefully before trying this out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abby- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye on your inbox for more details.
POSTÉ PAR :
Megan J.
17 décembre 2020
Roots
POSTÉ PAR :
Megan J.
17 décembre 2020
My roots are a totally different xolor then the rest of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Megan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Hannah J.
17 décembre 2020
Brassy hair
POSTÉ PAR :
Hannah J.
17 décembre 2020
I chose the recommended shade of blonde for my hair as well as submitting a photo, followed the instructions exactly as they were written. My hair turned a brassy yellow orange color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jamie V.
17 décembre 2020
To dark and flat
POSTÉ PAR :
Jamie V.
17 décembre 2020
I was given a color called soft black. I did not like it. Its flat and faded. It was neither cool nor warm. I did not like how the stylist spoke to me while I was trying to explain what I wanted. She was short with me and couldn't see past a straight black color instead a a deep rich dark chocolate. Normal It wouldn't be a big deal but without a haircut, color is all I got.
I would like to look at swatches before I try again. Also I was in the hospital sick.. that is why I did not share my concerns earlier! I will try one more time and this time pick from what I can see . not just from some young lady being short with me. She didn't even ask if I was going for warm or cool?!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Melanie S.
17 décembre 2020
Too red
POSTÉ PAR :
Melanie S.
17 décembre 2020
Requested no red tint and wanted cooler tones. Very reddish though.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melanie S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Leanne H.
17 décembre 2020
not happy
POSTÉ PAR :
Leanne H.
17 décembre 2020
The past two times I have NOT gotten the results I want as I did with the first two times. The root color is BLOND more than auburn. Then the ends refresher is a huge contrast and is not blending all over. In other words the results look artificial. PLEASE LESS BLOND ! following was original request" am wanting a tad closer to auburn as that is my natural color. I do not want as dark of auburn but I do not want so much blond either."
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Leanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Renee P.
16 décembre 2020
I hated it, it ruined my existing color.
POSTÉ PAR :
Renee P.
16 décembre 2020
First of all it wasn't enough to even cover half of my hair and secondly i asked to get the red out of my hair (I EVEN SENT PICTURES) or tone down the red brassines and NOW IT LOOKS MORED RED. So if I sent pictures they should have a better idea of what they are doing.I wanted to tone down the brassines in my balaged hair. its not even close to dark blonde my hair is basically a mousy brown. I was so mad!. Not worth the money I paid.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Renee- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ann C.
16 décembre 2020
CANCEL
POSTÉ PAR :
Ann C.
16 décembre 2020
i CANCELLED THIS MONTHS AGO
STOP SENDING ME PRODUCT
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tiffany P.
16 décembre 2020
Didn’t cover grays
POSTÉ PAR :
Tiffany P.
16 décembre 2020
Kind of upset this didn’t work as described. The color had no red in it like I wanted and it didn’t penetrate all the grays I have. The smell was very strong and to be honest I feel like I get much better coverage from box color at the store. At least those covered the greys.
I put in a request for a different color and just reviewed it. I asked for a lot of red and the new color won’t be what I want. I feel like I wasted my money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tiffany- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist thoroughly reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Anjana P.
16 décembre 2020
Stubborn grays
POSTÉ PAR :
Anjana P.
16 décembre 2020
The hair color does not covers grays that well. The grays were a much lighter shade than the rest of my hair and it faded in about 1-2 weeks. However my hair feels soft after coloring it so I don’t think it’s ruining my hair like drug store hair color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anjana- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Angela M
16 décembre 2020
Color
POSTÉ PAR :
Angela M
16 décembre 2020
No cubren las canas como me gustaría
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela- Lamentamos saber que el color de su cabello no cubre las canas como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de felicidad del color, y nuestros coloristas están trabajando en ajustar su fórmula mientras hablamos. ¡Su fórmula actualizada y nuevas instrucciones se enviarán con su próximo pedido! Háganos saber si hay algo más que podamos hacer para ayudarle.
POSTÉ PAR :
Jacqueline N.
16 décembre 2020
MEJORAR LOS TINTES
POSTÉ PAR :
Jacqueline N.
16 décembre 2020
BUENAS TARDES EL TINTE NO ME GUSTO EL COLOR NO QUEDO COMO LO QUERIA Y NO ME CUBRIO LAS CANAS
ME LAS DEJO MANCHADAS GRACIAS
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline- Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Está totalmente cubierto por nuestra Garantía de felicidad del color y uno de nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado!
POSTÉ PAR :
Layla C.
16 décembre 2020
Unhappy
POSTÉ PAR :
Layla C.
16 décembre 2020
Really quite unhappy with the end result, the colour came out much darker than I had requested. My hair felt really dry after using the dye, the shampoo and conditioner were actually really quite good though so I would be tempted to try them in the future but at the moment I’m really disappointed with my colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Layla - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you to find a resolution and send you a reformulated color designed to better suit your needs! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Jessi M.
16 décembre 2020
Didn’t go well
POSTÉ PAR :
Jessi M.
16 décembre 2020
I loved my first color. I wanted just a tiny bit less copper, maybe I asked for the wrong thing, but this color was way too dark and dried my hair out. The first time I colored my hair it made my hair softer, its a great product I just didn’t like this round.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I went into this experience, trying to do something different. I wanted a at home color job that I wouldn't regret. I wish that was something that I could say I received but it's not. The color I asked for and discussed was a nice dark blonde with a golden hint to it. What I got was a very dark brown/auburn color. I have very fair skin and was just not prepared for how wrong this could have gone. I don't want to fix it by continuing to add more and more color to it and damaging my hair. I am so disappointed. Good things the holidays are cancelled this year and I can just hide in my house until I can figure out how to fix this.
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jill D.
15 décembre 2020
Unsatisfied
POSTÉ PAR :
Jill D.
15 décembre 2020
Ive had 3 hair consultations, trying to omit red/ orange brassy tone. Might be genetics because im still having the same issue, so I can't lay all the blame on esalon. Also, had an issue with my roots showing up fairly quickly too. Like within 1st two washes.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Danny B.
15 décembre 2020
My fucking roots are red!!
POSTÉ PAR :
Danny B.
15 décembre 2020
I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Danny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tanya S.
15 décembre 2020
They don't listen to you
POSTÉ PAR :
Tanya S.
15 décembre 2020
Twice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heather S.
15 décembre 2020
Not even close to the color I wanted
POSTÉ PAR :
Heather S.
15 décembre 2020
My hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Heather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Beverly T.
15 décembre 2020
Nice color but strong smell
POSTÉ PAR :
Beverly T.
15 décembre 2020
ESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Beverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Crystal P.
15 décembre 2020
Dried my hair out!!
POSTÉ PAR :
Crystal P.
15 décembre 2020
Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jing Z.
15 décembre 2020
The burning feeling at the end of the procedure.
POSTÉ PAR :
Jing Z.
15 décembre 2020
My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
elizabeth D.
15 décembre 2020
I loved the color but not enough product
POSTÉ PAR :
elizabeth D.
15 décembre 2020
I actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Karen M.
14 décembre 2020
Wrong color
POSTÉ PAR :
Karen M.
14 décembre 2020
Totally wrong color. I asked for bright copper red and my hair turned out brunette! I decided to give them another chance and my hair is mousey brown. Ugh! This is a crap shoot!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Julie C.
14 décembre 2020
Burning sensation
POSTÉ PAR :
Julie C.
14 décembre 2020
Not enough lotion to colour all my hair that was a disappointment as the colour was lovely 😊 I have not ordered again as I had a burning sensation on my scalp whilst I had this product on, so I had too wash it off. It’s not just this product it has happened with others I have bought has done the same. My daughter does use this product and loves it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Easy to use and follow instructions. Pleasant smell.
Colour too dark - I am a strawberry blonde and I could t find a matching hair colour to mine. The one I chose was the nearest approximation however much too dark.
The dye has not lasted well either. My hair has faded back to the sun-bleached blonde that is was from the hot summer we had.
Shall not be purchasing again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cheri L.
13 décembre 2020
Too dark
POSTÉ PAR :
Cheri L.
13 décembre 2020
Hair cor too dark. Faded qyick8to show grey.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Payton M.
13 décembre 2020
Wouldn’t recommend this to anyone.
POSTÉ PAR :
Payton M.
13 décembre 2020
I want to start off by saying i’ve had my hair dyed in a salon multiple times before, so I know how scalp reacts to it. I’ve even gone from brown to platinum blonde and not has anything even close to as painful as this product was for me. I’ve been using this since about may, but they changed their formulnwithout any warning. I used this yesterday and my scalp was irritated after I rinsed it but nothing crazy. I woke up this morning with a chemical burn on my scalp and my entire scalp is entirely filled with scabs that are peeling and leaving raw skin behind. I do not have one spot on my scalp that is not a scab. It is so painful and itchy PLEASE PLEASE i know this is less expensive than a hair salon but DO NOT USE THIS PRODUCT IT ISNT WORTH IT!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Payton- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Ashley B.
12 décembre 2020
Not Any Better Drug Store Product
POSTÉ PAR :
Ashley B.
12 décembre 2020
I was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ashley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rebekah O.
11 décembre 2020
Not worth the risk
POSTÉ PAR :
Rebekah O.
11 décembre 2020
I've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Anastasia A.
11 décembre 2020
Less Red
POSTÉ PAR :
Anastasia A.
11 décembre 2020
For the next color I would like it to be more brown and less red (mahogany). Maybe just a straight Ash Brown to counteract the redness.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anastasia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Mariana L.
11 décembre 2020
No satisfecha
POSTÉ PAR :
Mariana L.
11 décembre 2020
No me cubrió las canas seguí todas las instrucciones
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mariana- Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
Eunice T.
10 décembre 2020
It NEVER WORKED FOR ME
POSTÉ PAR :
Eunice T.
10 décembre 2020
It NEVER worked..do not need anymore..thank you!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Eunice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye out on your inbox.
POSTÉ PAR :
Janet K.
10 décembre 2020
Color choice is off
POSTÉ PAR :
Janet K.
10 décembre 2020
There is more copper/red in the mix than I wanted. Otherwise it went on fine and is wearing well
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Donna O.
9 décembre 2020
Great product but need a little more information when learning how to applying!
POSTÉ PAR :
Donna O.
9 décembre 2020
I had a little trouble when applying this to my blonde hair because when I mixed this the product was jet black and the previous ones where not so I did apply it to the area that where the most grey but panicked because I thought my blonde hair was coming out black so I didn’t wait the full time and didn’t color the whole head. I wish I new that it would go on differently then other products but I do like this product very much but when your a novice you need to know what to expect. !
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna- We’re truly sorry to hear about your most recent color application experience. We take our clients' feedback to heart and continue to improve our products and personalized instructions each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
OHGIRL
9 décembre 2020
Didn’t Last
POSTÉ PAR :
OHGIRL
9 décembre 2020
I was sick and just used my color 3 weeks ago and my gray and red is back already. Not a happy person.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
OHGIRL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ina N.
8 décembre 2020
Product delayed to be shipped
POSTÉ PAR :
Ina N.
8 décembre 2020
I cannot comment on the product because I did not receive it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ina- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTÉ PAR :
Liliana C.
8 décembre 2020
Disgustada
POSTÉ PAR :
Liliana C.
8 décembre 2020
No cubre nada las canas
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Liliana- Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien.
POSTÉ PAR :
Cindy B.
8 décembre 2020
I am terribly disappointed
POSTÉ PAR :
Cindy B.
8 décembre 2020
I said that pulled red. I wanted my hair as my picture light blonde. Somehow you folks thought dark blonde. When I colored it came out red. So I called and told the lady that info that they had done golden with a little bit of ash and that would be sufficient. She said not to worry they would use a neutralizer and that would take care of it. I got the color and used it today it showed a a lot of medium blonde and small amount of neutralizer. I am now darker red and very upset. I have posted picture from today here and feel there is no reason to continue with your product. The young lady had said my hair was medium blonde. I don't think my hair it, it is light blonde. It may not be platinum or toe head but it is definitely light blonde because around the front of my face has been toe head since I was a baby and now is turn gray. Please cancel my account. You didn't even get close.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lynette G.
8 décembre 2020
This is Not covering my gray
POSTÉ PAR :
Lynette G.
8 décembre 2020
Not covering my gray Hair. I follow all the instructions and use a color safe shampoo and conditioner. Even leaving this formula on for an extended time is not helping. The formula supposedly adjusted a month ago but I have not found any difference
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Clare R.
8 décembre 2020
Didn't cover greys
POSTÉ PAR :
Clare R.
8 décembre 2020
Nice colour and followed instructions exactly but hasn't covered my greys popping through
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Clare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Michele H.
7 décembre 2020
Treated hair
POSTÉ PAR :
Michele H.
7 décembre 2020
Not good at all.
I also have asked you to unsubscribe me so that I do not receive emails from your.
Please do this within 3 dsys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Please, check your inbox as well, we have emailed you further information regarding your account.
POSTÉ PAR :
Patricia W.
7 décembre 2020
Don't waste your money
POSTÉ PAR :
Patricia W.
7 décembre 2020
No...just No
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jeanne G.
7 décembre 2020
Roots were very red
POSTÉ PAR :
Jeanne G.
7 décembre 2020
Grey coverage was okay. New growth at roots came out very red even though directions were followed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Consuelo V.
7 décembre 2020
No me gusto
POSTÉ PAR :
Consuelo V.
7 décembre 2020
El tinte no me hizo cubrimiento de canas, a pesar de dejarlo más tiempo cómo fue su sugerencia
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Consuelo: Siento que no te haya gustado tu color. Nos encantará revisar tu fórmula para darte una solución.
POSTÉ PAR :
Yris J.
7 décembre 2020
No fue lo que esperaba
POSTÉ PAR :
Yris J.
7 décembre 2020
EL COLOR QUE PEDÍ SIEMPRE FUE MÁS COBRIZO QUE CASTAÑO, NUNCA HA LLEGADO ASÍ. EL PENÚLTIMO FUE COMPLETAMENTE NEGRO.
Esperare por este y si no es el color deseado cancelaré esta cuenta, no lo compraré más.
Gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Yris: Sentimos mucho que el color no haya sido como esperabas. Nos encantará poder revisar lo ocurrido para darte una solución. Por favor, revisa tus emails te acabamos de escribir.
POSTÉ PAR :
Sandra L.
6 décembre 2020
I didn't like the colors
POSTÉ PAR :
Sandra L.
6 décembre 2020
I didn't like my color hoping for another color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Amy L.
6 décembre 2020
Hair color redo
POSTÉ PAR :
Amy L.
6 décembre 2020
I would like to know if I can get a different hair color. I was not satisfied with the color that was picked. It made my hair orange and much darker than I wanted. I was hoping for a warm, bright shiny blonde color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Rosalie S.
6 décembre 2020
Lackluster Results, Spectacular Mess
POSTÉ PAR :
Rosalie S.
6 décembre 2020
I was really excited to try this product. My hair is dark brown naturally so I chose the "soft black intense pearl" color thinking that it would give my hair an interesting violet tone. Nope, it looks almost exactly the same. It's maybe slightly darker. I was disappointed and threw away my supplies. I came back maybe an hour or two later to find that the product had EXPLODED and dripped down the sides of my trash can, onto my shower curtain and onto the floor. The shower curtain was beyond saving as it has a huge glob of dye stuck to it. My floor is still stained. I just don't see the benefit in a product that's four times the price of drug store hair dye but yields basically the same results and creates such a mess afterwards (an issue I've never had with the cheaper dyes). This is definitely a pass for me in the future.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Marie N.
6 décembre 2020
Inhaltsstoffe
POSTÉ PAR :
Marie N.
6 décembre 2020
Leider reagiere ich das erste Mal auf die Haarfarbe, sprich mein Kopf juckt fürchterlich. Hat sich irgendwas verändert?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Katie G.
5 décembre 2020
Terrible
POSTÉ PAR :
Katie G.
5 décembre 2020
This product dried my hair out so bad! Would never use again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jessica W.
5 décembre 2020
New formulation beware!
POSTÉ PAR :
Jessica W.
5 décembre 2020
I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that:
1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark).
2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!?
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Ana C.
4 décembre 2020
No cubre las canas
POSTÉ PAR :
Ana C.
4 décembre 2020
No me cubre las canas
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Ana: Sentimos que tu color no hay cubierto tus canas como esperabas. Estaremos encantados de poder revisar tu fórmula para darte una solución.
POSTÉ PAR :
Kristy W.
4 décembre 2020
Did not give expected results
POSTÉ PAR :
Kristy W.
4 décembre 2020
I only did a strand test, and I'm glad because this did not do what I asked for. My root and lengths are totally different colors - the root is mostly unchanged from my natural color and the lengths are still very very coppery. I can barely even see a difference between the strand I tested and the rest of my hair. Basically, I still have roots and look like I need to get my hair done again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elizabeth G.
4 décembre 2020
Horrible
POSTÉ PAR :
Elizabeth G.
4 décembre 2020
Fried my hair, didn't color evenly n wasn't vibrant enough. Will not order again. Dont recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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