The color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jaimie A.
24 janvier 2021
Not Satisfied
POSTÉ PAR :
Jaimie A.
24 janvier 2021
The kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jacki M.
24 janvier 2021
Did not go as planned.
POSTÉ PAR :
Jacki M.
24 janvier 2021
I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Eileen W.
23 janvier 2021
CANCEL
POSTÉ PAR :
Eileen W.
23 janvier 2021
My color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Eileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Chrissy M.
23 janvier 2021
Waste of £9
POSTÉ PAR :
Chrissy M.
23 janvier 2021
My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in.
And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Cindy A.
23 janvier 2021
Color
POSTÉ PAR :
Cindy A.
23 janvier 2021
I would like to cancel my subscription it did not color all my grey and the smell really bothered me I’m sorry but I don’t think it’s going to work for me. Thank you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
susan S.
23 janvier 2021
don't get it on your walls...
POSTÉ PAR :
susan S.
23 janvier 2021
NOTHING WOULD TAKE THIS STUFF OFF THE WALLS. THE PAINT IS RUINED. GOING TO MADISON REED
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTÉ PAR :
Lori M.
23 janvier 2021
Hair color didn’t change much
POSTÉ PAR :
Lori M.
23 janvier 2021
I wanted more of a darker brown. I especially do now.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Debra B.
23 janvier 2021
Did not do anything
POSTÉ PAR :
Debra B.
23 janvier 2021
I followed directions exactly and this did not change my color whatsoever. A complete waste of money. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Susan P.
23 janvier 2021
Very Disappointed
POSTÉ PAR :
Susan P.
23 janvier 2021
I was hoping to fall in love with this product especially after so many great reviews. I’m a natural redhead and my hair has lightened over the years with many strands of white hair. I was hoping to go back to my used to be natural red.
First of all I have to say this is the messiest hair color to work with.Tears actually came to my eyes as I was applying which this doesn’t even happen with store bought hair color. I ended up with streaks of red in my hair instead of an all over red. The clean up was not the greatest. Hopefully the streaks will soften with hair washes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Carolyn N.
23 janvier 2021
No Better than store brands I’ve used, disappointed
POSTÉ PAR :
Carolyn N.
23 janvier 2021
I’m not going to renew my order, the greys were not covered and the shampoo/conditioner was just so-so.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carolyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Heather T.
23 janvier 2021
Eh could’ve taken original color more into account
POSTÉ PAR :
Heather T.
23 janvier 2021
Was supposed to even out my two tone color but it’s still pretty different in color. Got the auburn color which made my roots a nice auburn but my blonde tips were made a very light red/pinkish color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Renata S.
22 janvier 2021
Dried out hair
POSTÉ PAR :
Renata S.
22 janvier 2021
I color my hair fairly often. I do it all at home and have gotten pretty good about it. One of my bottles leaked upon shipment and customer service was great about shipping a replacement. However I am impatient and wanted to try it. One bottle should be more then enough I thought.
I asked for dark brown to cover crayon red. It turned out almost ash black and so dry. I lost a ton of hair upon rinsing. Mind you, my hair has been thru so many colors I know about how much I lose. I lost more with this color then when I went platinum blond. And that was rough for my hair. The smell was horrible and one bottle was not enough for all my hair. I have used box color, and one box usually does it with some left over. Never have I experienced such an awful smelling color with the exception of bleach.
So now I have mostly ash black dry as can be hair. It seems more damaged then before I aimed to go back to natural colors. My pink, platinum and crayon reds have produced healthier hair. It is sad that box dye would have been a better choice for me.
I will be using the replacement bottle to fill in the parts of hair that went uncolored during the first attempt because the color "should" be an exact match. Hopefully it does not dry out anymore then I have experienced. Hopefully it'll fade close to my natural color and I can get it healthy again. I will not be recommending this even though customer service was very quick and helpful.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Renata - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Cathy B.
22 janvier 2021
Not a good color
POSTÉ PAR :
Cathy B.
22 janvier 2021
I did not like the color and it faded too fast.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cathy C.
22 janvier 2021
New Process Did Not Work
POSTÉ PAR :
Cathy C.
22 janvier 2021
2 days after using this new 2 step process the gray returned. Did not cover, did not work. Waste of time and money. Very disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kristin S.
22 janvier 2021
Disappointed
POSTÉ PAR :
Kristin S.
22 janvier 2021
I followed the directions exactly. My medium brown with pearl is kind of a dull dark brown. I wanted a cool dark red. My scalp is purple. I don't know what happen with this but it's all wrong.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Bobette S.
22 janvier 2021
Didn't cover my grey
POSTÉ PAR :
Bobette S.
22 janvier 2021
It did not cover my grey and was not the color that was picture
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bobette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charlotte F.
22 janvier 2021
Didn’t cover grey
POSTÉ PAR :
Charlotte F.
22 janvier 2021
Hello!
This is my third time using esalon. The last two colorings were great, but this one didn’t cover any of my grey. :( I’ll have to buy color at the drug store now just to be able to try to cover it up. So sad.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Arlene C.
21 janvier 2021
Smell too strong
POSTÉ PAR :
Arlene C.
21 janvier 2021
The color was good but I almost passed out twice from the chemical smell. If the chemicals are that strong what is it doing to my skin and hair?
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Arlene - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
POSTÉ PAR :
Katrina H.
21 janvier 2021
TOO DARK
POSTÉ PAR :
Katrina H.
21 janvier 2021
I was hoping this would be a chocalte brown, but my roots are almost black and hair is very dark brown, disappointing
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kristen W.
21 janvier 2021
Wrong
POSTÉ PAR :
Kristen W.
21 janvier 2021
I asked for mulberry burgundy and ended up with chocolate brown. I’ve had red hair 25 years and now suddenly I have brown hair. Not happy. I’ve been using esalon since 2015. In the last year and a half (maybe a bit longer), the color formulas are not good. I asked for rich red and I get joker red with strawberry blond roots. I ask for burgundy, I get reddish brown.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sonja L.
21 janvier 2021
Original Covered Better & Lasted Longer
POSTÉ PAR :
Sonja L.
21 janvier 2021
There were two bottles this time. The one for the roots seemed a lighter cover and isn't lasting as long as when I used to just get one bottle.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sonja - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alexis V.
21 janvier 2021
Color was okay.
POSTÉ PAR :
Alexis V.
21 janvier 2021
The color was perfect for my ends and darkened my hair beautifully, but I feel like the color did not cover my roots well. It did a great job blending away the few greys I did have, which was wonderful, but I could still visibly see a color difference in the growth of roots from my past professional salon visit. I always like to have my color be rich and slightly darker than my natural color, and it definitely picked up on my ends, but did not properly lift on my roots. Overall, it looks nice, but I am disappointed about my roots. I was really looking for that deep blue-black color.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
CECILIA W.
21 janvier 2021
Not a color match too yuck
POSTÉ PAR :
CECILIA W.
21 janvier 2021
Needed a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Margit M.
21 janvier 2021
Bestellung NIE erhalten
POSTÉ PAR :
Margit M.
21 janvier 2021
Bestellung NICHT erhalten, aber das Geld wurde schon von meinem Konto abgebucht!!!!!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Margit M. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Kristi G.
21 janvier 2021
Color
POSTÉ PAR :
Kristi G.
21 janvier 2021
I ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tammy Y.
21 janvier 2021
No color change at all
POSTÉ PAR :
Tammy Y.
21 janvier 2021
The color did not cover any gray or even change the color.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Linda M.
21 janvier 2021
Leider enttäuscht
POSTÉ PAR :
Linda M.
21 janvier 2021
Ich hatte hohe Erwartungen, alles hat sich so gut angehört, der Kundenservice ist super, die Verpackung total liebevoll, die Gebrauchsanweisung alles super das farbergebniss leider nicht. Ich hatte mich so auf mein mittelblond gefreut, hatte extra ein Foto hochgeladen und es ist das passiert was ich bei haar Farben hasse es ist Orange stichig.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Giselle A.
21 janvier 2021
Very Easy to do myself
POSTÉ PAR :
Giselle A.
21 janvier 2021
Loved all the steps and my hair felt very healthy, however, it was not as "Bright Radiant Violet" as I had expected.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Giselle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Madison P.
20 janvier 2021
Turned my hair copper red :(
POSTÉ PAR :
Madison P.
20 janvier 2021
The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabi L.
20 janvier 2021
Färbung/Tönung
POSTÉ PAR :
Gabi L.
20 janvier 2021
Die Farbe ist voll von Wasserstoffperoxid, extremer Geruch
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabi L.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Arantxa C.
20 janvier 2021
8 días para entrega!!!!
POSTÉ PAR :
Arantxa C.
20 janvier 2021
Pedifo realizado 11/1, enviado 12/1... 20/1 no tengo nada... normal??
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Arantxa: Gracias por escribirnos. Sentimos mucho el retraso con la entrega de tu pedido. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Astrid W.
20 janvier 2021
Farbe ging in den Kupferton
POSTÉ PAR :
Astrid W.
20 janvier 2021
Die Farbe hat noch nicht mal meine Grauen Haare abgedeckt. Zweitens sie ging in den kupferton. Ich möchte keine Farbe mehr bestellen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Astrid W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
POSTÉ PAR :
Maria E.
20 janvier 2021
too light
POSTÉ PAR :
Maria E.
20 janvier 2021
I will need the root touch up color darker next time. It was too light for my roots
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Regina J
20 janvier 2021
Wrong Base
POSTÉ PAR :
Regina J
20 janvier 2021
I wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Michelle S.
20 janvier 2021
Como cambiar el color
POSTÉ PAR :
Michelle S.
20 janvier 2021
Estoy tratando de csmbiar el color y la pagina no es de ayuda. Ni te deja ajustar o cambiar a un nuevo color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Gracias por tus comentarios. Una disculpa por tu experiencia que tuviste. Constantemente nos esforzamos por mejorar nuestro servicio y productos, y verdaderamente tomamos en cuenta los comentarios de nuestros clientes.
POSTÉ PAR :
Chrystal M.
20 janvier 2021
Didn’t work..
POSTÉ PAR :
Chrystal M.
20 janvier 2021
This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Chrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachel L.
20 janvier 2021
Worst color ever
POSTÉ PAR :
Rachel L.
20 janvier 2021
The kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sue B.
20 janvier 2021
Not as good as previous shipments
POSTÉ PAR :
Sue B.
20 janvier 2021
The kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lorena M.
20 janvier 2021
Solo
POSTÉ PAR :
Lorena M.
20 janvier 2021
No cubrió completamente las canas y el tinte alas 2 semanas se cayó
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Lorena: Gracias por escribirnos. Sentimos que la cobertura de canas no haya sido como esperabas. Estaremos encantados de revisar lo ocurrido, para darte una solución. Te hemos enviado un email.
POSTÉ PAR :
Cristina A.
20 janvier 2021
No lo he recibido
POSTÉ PAR :
Cristina A.
20 janvier 2021
No lo he recibido
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Cristina: Gracias por escribirnos. Sentimos que tu pedido no haya sido entregado todavía. Te acabamos de enviar un email con todo tipo de detalles.
POSTÉ PAR :
Tina W.
19 janvier 2021
Lack of customs info
POSTÉ PAR :
Tina W.
19 janvier 2021
I have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
POSTÉ PAR :
Estelle H.
19 janvier 2021
Too dark - previous colour not maintained
POSTÉ PAR :
Estelle H.
19 janvier 2021
Too dark - colour turned out totally different from last time when it was perfect
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Estelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Melissa O.
19 janvier 2021
Meh
POSTÉ PAR :
Melissa O.
19 janvier 2021
The color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kim B.
19 janvier 2021
Disappointed
POSTÉ PAR :
Kim B.
19 janvier 2021
I used my color for the first time 3 days ago. Below are the positives and negatives I encountered.
Positives...
Love the final color
Covered the roots well
Blended well
Easy to use
Negatives...
DID NOT cover the white hairs at the temple
2 of 4 of the gloves were torn and unusable.
The scent of the shampoo and conditioner left an unpleasant chemical smell on my hair.
If you have any advice to improve the white hair coverage, I would appreciate it.
Thank you
Kim Brightman
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
JESSICA R.
19 janvier 2021
Hair Color
POSTÉ PAR :
JESSICA R.
19 janvier 2021
Very disappointed. Two weeks after application, and yes I follow the directions down to the letter, and my gray is showing badly. Its as if I didn't even color it 2 weeks ago. I am thinking of cancelling my subscription.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jessica U.
19 janvier 2021
Hate the color
POSTÉ PAR :
Jessica U.
19 janvier 2021
I hate this color so much. I can’t even describe why, but it is horrible.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Brandi O.
19 janvier 2021
Ehhhh no
POSTÉ PAR :
Brandi O.
19 janvier 2021
I asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
georgia H.
19 janvier 2021
good overall but not so good on grey around face.
POSTÉ PAR :
georgia H.
19 janvier 2021
I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Georgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Melissa C.
19 janvier 2021
Did not like the color at all
POSTÉ PAR :
Melissa C.
19 janvier 2021
So I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Jamie R.
19 janvier 2021
Gray Coverage
POSTÉ PAR :
Jamie R.
19 janvier 2021
The color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Lisa S.
19 janvier 2021
Poor gray coverage
POSTÉ PAR :
Lisa S.
19 janvier 2021
Very poor gray coverage and ends do NOT match roots at all. Not impressed at all!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Wensday T.
18 janvier 2021
2nd time
POSTÉ PAR :
Wensday T.
18 janvier 2021
Well the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Wensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Kristina H.
18 janvier 2021
Hair color
POSTÉ PAR :
Kristina H.
18 janvier 2021
I didn't like it didn't turn out like the picture. Thank u Kristina Humphreys
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tara W.
18 janvier 2021
Medium brown copper
POSTÉ PAR :
Tara W.
18 janvier 2021
Coverage was great just a little too much red for me!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Tabitha R.
18 janvier 2021
Very brassy
POSTÉ PAR :
Tabitha R.
18 janvier 2021
After 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy...
Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR!
I will not be trusting esalon with my blonde colors again...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Marianne M.
18 janvier 2021
Wanted a lighter result
POSTÉ PAR :
Marianne M.
18 janvier 2021
The dark blond color made my hair medium brown , way too dark
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Dawn W.
18 janvier 2021
Not happy with hair color
POSTÉ PAR :
Dawn W.
18 janvier 2021
I was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Lesley K.
18 janvier 2021
Great grey cover
POSTÉ PAR :
Lesley K.
18 janvier 2021
Covered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Priscilla A S.
18 janvier 2021
color disappointment
POSTÉ PAR :
Priscilla A S.
18 janvier 2021
terrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Priscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Lynn
18 janvier 2021
Horrible!!! Horrible!!! Horrible!!!
POSTÉ PAR :
Lynn
18 janvier 2021
Color is supposed to be a dark blonde / light brown but it came out BRIGHT ORANGE!!! I’m in tears! It looks terrible
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Sara N.
17 janvier 2021
Did not Like the color. When I submitted for correction, continues to get same.
POSTÉ PAR :
Sara N.
17 janvier 2021
I only used the very first color set, no follow up as to whether or not I was satisfied with the color with confirmation before being billed and autoshipped proceeding deliveries. When I was able to log back in, I was hoping for a color correction as promised; I now have 3 boxes of color product I will never use because there was never an updated color sent as requested. Please remove me from future billings and shipments. Putting this publically because clearly there has been a communication issue via account.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Shea C.
17 janvier 2021
Not the color shown in the sample photo.
POSTÉ PAR :
Shea C.
17 janvier 2021
I love the idea of Esalon, but unfortunately the color of my hair now looks nothing like the sample photo. I chose the Natural Ash wanting to get rid of the brassiness. Now my whole head of hair is a brassy copper, not natural ash. I did buy the tint rinse and have used it. I could imagine the horrible brassy color before using the tint rinse.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Karen H.
17 janvier 2021
Did not receive
POSTÉ PAR :
Karen H.
17 janvier 2021
I cannot find where to cancel. I did not receive my last order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabrielli N.
17 janvier 2021
Not sure if I'd do it again
POSTÉ PAR :
Gabrielli N.
17 janvier 2021
I loved te kit and the how organized and detailed the instructions were.
Because I'm not the most talented person when it comes to hair, it took me a while to do it and it was big mess.
Also, it did not cover all my gray hair ;(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabrielli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jodi M.
17 janvier 2021
Still pulled red
POSTÉ PAR :
Jodi M.
17 janvier 2021
better than the last one but pulled too red and darker than I'd like. Would like to adjust next time again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jodi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sandra B.
17 janvier 2021
Color too dark!
POSTÉ PAR :
Sandra B.
17 janvier 2021
Between my last set and this one, I requested that the color make up be changed. I received an email stating that the next one would be the new percentages. Unfortunately, I did not realize that this most recent set was still the old combo. I am disappointed in the color, but I still like the basic product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Meera G.
16 janvier 2021
Allergic reaction
POSTÉ PAR :
Meera G.
16 janvier 2021
I will stop using this as it caused me to have a severe allergic reaction.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Meera- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Anthea C.
16 janvier 2021
Medium brown came out really dark
POSTÉ PAR :
Anthea C.
16 janvier 2021
Was so excited to try this colour
I was so careful to ensure to select the correct colour. My hair already was a medium brown with copper in it and I wanted an all over brown just. This colour came out almost black. Now I'm washing constantly trying to get it to fade with no luck so far. Other than that my hair is shiny and feels soft but colour is awful
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anthea C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Jennifer P.
16 janvier 2021
Better luck next time?
POSTÉ PAR :
Jennifer P.
16 janvier 2021
I'm hopeful my next color experience will be better. Finding ways to achieve what my stylist does in the salon isn't easy. I have stubborn grey roots that refuse to blend. Im usually left with pink roots which i absolutely hate. Hopeful e salon can help me achieve the look I'm going for next time. Im willing to try another shipment.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Radylen S.
16 janvier 2021
Service is great, came right away, it’s just won’t work in my hair.
POSTÉ PAR :
Radylen S.
16 janvier 2021
Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Radylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jennifer L.
16 janvier 2021
Got me started on quality hair dyes at home
POSTÉ PAR :
Jennifer L.
16 janvier 2021
This was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Bonny S.
16 janvier 2021
The worst
POSTÉ PAR :
Bonny S.
16 janvier 2021
Color was brassy and ugly. Hated it!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Elizabeth
16 janvier 2021
Dark Blonde- First Order
POSTÉ PAR :
Elizabeth
16 janvier 2021
My order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Rebecca R.
16 janvier 2021
Doesn’t cover greys
POSTÉ PAR :
Rebecca R.
16 janvier 2021
I have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Gloriana C.
16 janvier 2021
after three days it all fell apart
POSTÉ PAR :
Gloriana C.
16 janvier 2021
I had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTÉ PAR :
Tammy S.
16 janvier 2021
Horrible change in the product
POSTÉ PAR :
Tammy S.
16 janvier 2021
Hi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly.
POSTÉ PAR :
Dorothy P.
15 janvier 2021
Color bottle only had about half a teaspoon of color in it.
POSTÉ PAR :
Dorothy P.
15 janvier 2021
What a disappointment, I open my package today to have color for the hair salon and that's all the color I had. That's why the low rating.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dorothy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kay G.
14 janvier 2021
Hair color
POSTÉ PAR :
Kay G.
14 janvier 2021
I bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Kay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Christine M.
14 janvier 2021
Personalized product
POSTÉ PAR :
Christine M.
14 janvier 2021
I like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Christine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
POSTÉ PAR :
sherri R.
14 janvier 2021
color
POSTÉ PAR :
sherri R.
14 janvier 2021
does not color evenly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sherri-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Khamphanh R.
14 janvier 2021
It's alright!
POSTÉ PAR :
Khamphanh R.
14 janvier 2021
After a week of coloring the cover starts to fade away especially gray area.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Khamphanh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michael A.
14 janvier 2021
Fall out
POSTÉ PAR :
Michael A.
14 janvier 2021
My hair doesn't like this product. I like the color. My hair comes out in globs. I have thin hair already.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michael - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Sarah D.
14 janvier 2021
Quality is gone
POSTÉ PAR :
Sarah D.
14 janvier 2021
I loved your products when I started with you, but each thing you have changed over the years has been in the wrong direction. The shampoo is no good the condition is worse.
I was willing to go with gloves that were terrible but the product change you made on the color is
the last straw. The product would not come out of the bottle and I had to shake it out in
my all white bathroom. It was so thick and the bottle was so poor that I could get it out. Yes I did cut the tip off. I have never been in such a mess.Cancel my auto ship.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Dee Nash
14 janvier 2021
Ajuste de color!
POSTÉ PAR :
Dee Nash
14 janvier 2021
Me gusto el ajuste de color, aunque no estoy satisfecha con el tono totalmente porque mis raíces han tomado un tono entre naranja y rojo.
Para el proximo pedido, por favor enviarme Dark brown solo para las raíces. No quiero aplicar color de medios a puntas en este tiempo!
Thx
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Dee Nash: muchas gracias por tus comentarios. Con gusto revisaremos tu fórmula y ajustaremos el color según tus necesidades. Revisa, tus emails, te acabamos de escribir.
POSTÉ PAR :
Abigail M.
13 janvier 2021
Not a success
POSTÉ PAR :
Abigail M.
13 janvier 2021
Color itself was okay, there was one color given to use on both roots and ends so the result seemed flat without the natural variation of lighter ends. Entire purpose of coloring hair was to cover grays, the were not covered at all and seem to stand out more against the flat coloring of surrounding hair. I will seek support and update review accordingly.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Pamela M.
13 janvier 2021
Grey coverage
POSTÉ PAR :
Pamela M.
13 janvier 2021
The color did not cover the grey the way I wanted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pamela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Amanda M.
13 janvier 2021
Didn't do a thing to my hair.
POSTÉ PAR :
Amanda M.
13 janvier 2021
I did everything according to the directions and it gave me no change at all it's like I wasted my time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Donna J.
13 janvier 2021
Order never delivered
POSTÉ PAR :
Donna J.
13 janvier 2021
I can’t comment on my color because it hasn’t arrived. It shipped on Dec 30 and is still in the US. Tracking shows it hasn’t moved in ten days. Once it arrives in Canada,
Customs will add another ten days before it’s released. I understand shipping is delayed near the holidays, but this could take a month. My roots are already overdue.
This order was free because my first order turned my hair brassy red. That’s nice, but doesn’t help me if I don’t have it. If this is the typical delivery time, I can’t plan on when to order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Donna- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your reformulated color has yet to arrive. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Megan L.
13 janvier 2021
Can't tell a difference
POSTÉ PAR :
Megan L.
13 janvier 2021
I was pretty excited to get more of a violet tone to my hair, so I was extremely eager to try out the custom color for the violet tone (dark brown (intense pearl)). After following the process meticulously, I didn't notice a difference in color or tone whatsoever. I'm a little bummed. It looks exactly as my natural color that I started out with. I would have thought if nothing else it would have dyed my hair a little darker, but to no avail. I'm sure this is a great kit for other people, but it just didn't work for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Megan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Matiana C.
13 janvier 2021
Please stop my subscription. Please
POSTÉ PAR :
Matiana C.
13 janvier 2021
I being trying to stop the subscription so many times. Look like nobody is following my request. Please don’t sen it any more. Please stop
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cynthialynn
13 janvier 2021
For one year it was great, then for the last two orders not so much
POSTÉ PAR :
Cynthialynn
13 janvier 2021
In the beginning it was great. A year later, two orders with problems and no offer to fix the issue. Too much competition not to go elsewhere. Sorry eSalon, but I had to go elsewhere, you basically pushed me out the door. A free color would have gone a long way to correct my issue, but you only offered when I left. Time for new things.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cynthialynn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Elizabeth S.
12 janvier 2021
Tratamiento
POSTÉ PAR :
Elizabeth S.
12 janvier 2021
Tenia varias canas y no me funcionó
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth- Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta.
POSTÉ PAR :
Patricia & Timothy K.
12 janvier 2021
DARK
POSTÉ PAR :
Patricia & Timothy K.
12 janvier 2021
I was hoping to lighten my hair from the last product but this came out darker. It still makes my hair feel soft but I do not care for the color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Janice H.
12 janvier 2021
Color
POSTÉ PAR :
Janice H.
12 janvier 2021
The color didn’t last for more than 3 shampoos. There is no more color in my roots. I have to color again after 2 weeks Not happy at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
bernadette J.
12 janvier 2021
Gray hair at temples
POSTÉ PAR :
bernadette J.
12 janvier 2021
I leave the color on temple area first and longer than the rest of my hair. My hair color is the correct one,however, I have distinct lighter areas around the temple. This does not blend. When I go for a pro color the gray is always covered and they do not even bother to leave the color on longer around the temples. This formula is supposed to be a pro based one.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bernadette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Sylvia S.
12 janvier 2021
Nicht die Farbe, die ich wollte...
POSTÉ PAR :
Sylvia S.
12 janvier 2021
Ich hatte mir Mittelbraun Asch als Farbe bestellt, weil ich den Haselnuss-Stich eines "Haartönungs-Unfalls" wieder beheben wollte, der Ansatz war dunkelblond mit weißen Strähnchen nachgewachsen. Nach der (sehr intensiv riechenden) Färbung war dann leider der Ansatz haselnuss-stichig, dafür hatte der Rest einen schönen Aschton... mein Problem hatte sich also auf die 4 cm Ansatz verschoben. Lieber keine weiteren Versuche...
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sylvia S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Karla R.
11 janvier 2021
Too much brassiness
POSTÉ PAR :
Karla R.
11 janvier 2021
The colorists worked with me on 4 different formulations but I could not get to a color I liked. The grey coverage was the same as I got with grocery store hair color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karla- We truly apologize that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Julie C.
11 janvier 2021
too dark
POSTÉ PAR :
Julie C.
11 janvier 2021
i was looking for a lighter color for my hair. i have very few highlights left in my hair but need it lighter
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Julie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Karoline K.
11 janvier 2021
Horrible, fo not recommend
POSTÉ PAR :
Karoline K.
11 janvier 2021
Dried my hair out. Made my hair feelike straw. Hair still felt like straw even after deep conditioning. Color didn't even last 10 days. My un h of grey out growth looked like I never even applied color. My siser owns her own salon and she has taught me hiw to apply color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karoline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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