Ich war überhaupt nicht zufrieden und habe deshalb nicht neu bestellt. Umso überraschter war ich heute, als ich gesehen habe, dass ich angeblich ein Abo abgeschlossen hätte.
Das grenzt für mich an Betrug und Bauernfängerei!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja B. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat und für die Verwirrung. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Nina B.
22 février 2021
Farbe leider nicht wie erwartet
POSTÉ PAR :
Nina B.
22 février 2021
Das Set ist wunderschön & sehr liebevoll eingepackt :-)
Beim Färben selbst sollte man auf jeden Fall auf gute Belüftung achten, weil der Geruch recht aggressiv in der Nase, in den Augen und beim Atmen brennt.
Leider ist die Farbe nicht so geworden wie auf dem Vorschaufoto angegeben. Auf diesem sah sie deutlich heller aus. So ist sie im Enddefekt maximal eine Viertel Nuance als meine Naturhaarfarbe geworden, schade.
Aber vielleicht klappt es ja bei der nächsten Bestellung.
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Nina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Cheryl F.
22 février 2021
Didn't completely cover :-(
POSTÉ PAR :
Cheryl F.
22 février 2021
For some reason the hair color didn't cover evenly. I followed the instructions. I timed the roots for 15 minutes, then finished the application and left it on for the recommended 5 minutes. Not sure if I should I have left it longer.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Catherine C.
22 février 2021
Too dark
POSTÉ PAR :
Catherine C.
22 février 2021
The product was easy to apply, however it is much to dark. When I took the quiz I uploaded a photo so I really don't know why it's so dark. I said my hair colour was light brown and it come out dark brown.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Catherine C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is very important to us. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTÉ PAR :
Linzi F.
21 février 2021
Sadly disappointed
POSTÉ PAR :
Linzi F.
21 février 2021
Was excited about this colour opportunity at home and enthusiastically recruited my wife to assist with colouring.
Root colour was nice, not a huge amount of colour definition but enough, a nice colour and credit to the wife for doing a decent root stretch. Ends colour, poor. It's given a warmer tone but not the colour I wanted at all, it's barely noticeable and my hair feels dry to boot. Generally disappointed and not sure I'll order again in all honesty. Have had better results with home box dyes.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linzi F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Faith S.
21 février 2021
My roots didn't take the color at all
POSTÉ PAR :
Faith S.
21 février 2021
My roots did not take the color. I've never ever had this issue with hair color before. Very dissatisfied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Faith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rosana H.
21 février 2021
Too dark
POSTÉ PAR :
Rosana H.
21 février 2021
The colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them
Quite disappointing
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Janice N.
21 février 2021
Will not use again
POSTÉ PAR :
Janice N.
21 février 2021
Since I used this product my hair has been breaking off and falling out. I was not very satisfied with the color but losing my hair is a lot more upsetting than not getting exactly the color I wanted. Since my hair is falling out it doesn't really matter what color it is, I guess.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Janice - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Brandy T.
21 février 2021
All wrong
POSTÉ PAR :
Brandy T.
21 février 2021
The color turned out closer to a lighter brown and didn’t cover my grey. I will now have to wait color again with the brand I generally use so that I don’t over process my hair. Should have known better than to try something new. Not happy with the out come and with the your product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Brandy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Heather B.
21 février 2021
Too dark/no gray coverage
POSTÉ PAR :
Heather B.
21 février 2021
Ugh. This is way too dark (nearly black) and didn’t even touch my grays.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Crystal A.
21 février 2021
What a mess!
POSTÉ PAR :
Crystal A.
21 février 2021
I was sent two different colors instead of matching colors for my roots and my ends.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Lori L.
21 février 2021
It was okay
POSTÉ PAR :
Lori L.
21 février 2021
It was okay, the smell was pretty intense and my hair got really staticy after coloring but im going to try for a couple of months before i decide if i will continue with esalon or not. Also, i requested a color change and no one has gotten back to me, i would like to put my order in early but i need to find out if they are able to accomodate my request or not. So far...everything is just okay.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Shannon J.
21 février 2021
Hair turned orange.
POSTÉ PAR :
Shannon J.
21 février 2021
I should have know when my “personal” colorist gave me canned responses to all of my inquiries. Definitely going to a salon to get it fixed. Do not recommend.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
joanna G.
21 février 2021
Too dark
POSTÉ PAR :
joanna G.
21 février 2021
I just found this colour too dark for my face
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
joanna G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gabi K.
21 février 2021
zu viel dunkelblond enthalten
POSTÉ PAR :
Gabi K.
21 février 2021
Die Haare sind zwar komplett abgedeckt, aber leider total strohig.
Also: Farbe gut
Pflege zwar vorhanden, hilft aber nicht
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabi K. - vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Mandy
21 février 2021
Light Brown Custom Made Colour
POSTÉ PAR :
Mandy
21 février 2021
The box arrived with instructions very nicely.
However, when ordering I indicated that I wanted to get rid of the red tone in my hair and when I added the colour it just did the same. Now I have this red tone all over and need to re-do the whole process. Am not happy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mandy. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Belen A.
21 février 2021
COLOR DE CABELLO PERSONALIZADO
POSTÉ PAR :
Belen A.
21 février 2021
LO QUE NO ME HA GUSTADO ES QUE ME ENVIEIS OTRA CAJA SIN AUTORIZACIÓN MÍA,
SOIS UNOS TRAMPOSOS Y OS VOY A DENUNCIAR
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Belén: Gracias por escribirnos. Nos encantará revisar tu perfil, para comprobar lo ocurrido y darte todo tipo de información. Por favor, revisa tus emails.
POSTÉ PAR :
Isabell W.
20 février 2021
Ärgerlich
POSTÉ PAR :
Isabell W.
20 février 2021
Farbe + Entwickler in dem Set reichen hinten und vorne nicht aus! Ich hatte angeben dass ich viele und dicke Haare habe. In der der ersten Antwort Mail schrieb man mir, mein Set sei nur für eine Ansatz Färbung gedacht (ich wollte einen komplett neuen Farbton erzielen) und wenn ich die Farbe in den Längen auffrischen wolle, könne ich ja noch ein weiteres Produkt bestellen. In der zweiten Antwort hiess es, das Set sei sehr wohl für eine komplett Färbung gedacht. Wenn ich das Set zurückgebe, bleibe ich auf den Versandkosten sitzen, obwohl der Fehler nicht bei mir liegt. Tolle Erfahrung!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Isabell W. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Pola B.
20 février 2021
Total disaster
POSTÉ PAR :
Pola B.
20 février 2021
I’ve ordered dark brown with golden undertones... I followed the instructions precisely and what I’ve got is a pure black helmet. I wanted to cover my greys, this didn’t happen either. My hair is dry like straw. I’m sooo disappointed. :-(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pola B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Kerrie P.
20 février 2021
Doesn’t cover grays
POSTÉ PAR :
Kerrie P.
20 février 2021
I am very disappointed since thus hair color didn’t cover my grays. I will now have to wait a couple of weeks and die my hair again. Waste of money
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kerrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Madison V.
20 février 2021
Not the color I ordered
POSTÉ PAR :
Madison V.
20 février 2021
My hair is a dark blonde, and I wanted to go lighter so I ordered a medium blonde specifically asking to go lighter off the photos I sent in. I was disappointed when I tested the color on my hair and it turned darker! It was not at all the color that was shown on the description. Unfortunately, I cannot recommend this product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Madison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lina S.
20 février 2021
Absolutely never again
POSTÉ PAR :
Lina S.
20 février 2021
The color is soooo dark and my once soft shiny hair is full and ROUGH
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Latricia M.
20 février 2021
Dislike for the dye did not cover grey
POSTÉ PAR :
Latricia M.
20 février 2021
I requested grey coverage but the dye did not change or cover my grey at all. I am requesting a refund for I had plans yo go out but this was a disappointment to what you claim this product was guaranteed to to provide.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Latricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Danae P.
20 février 2021
Great color...except for the roots
POSTÉ PAR :
Danae P.
20 février 2021
The overall color turned out gorgeous, and while my roots darkened they did NOT turn black, so there is still a harsh delineation between my roots and the original black color that was applied before I this eSalon color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Danae - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Crystal E.
20 février 2021
Drying muddy color
POSTÉ PAR :
Crystal E.
20 février 2021
Using salon color safe shampoo and cold water the color almost completely washed out and what was left was a muddy color. The color was way more red (starting with purple and brown hair) even though I picked the dark brown pearl color which is the violet option.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charlotte P.
19 février 2021
The color is uneven
POSTÉ PAR :
Charlotte P.
19 février 2021
At first I thought the color was great. But after two or three washes I noticed I had spots of lighter color in my hair that I absolutely know I covered with great care with the color they gave me. This was time number two that they’ve sent me color and it just didn’t work. I think I’m done.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Charlotte - We’re truly sorry that your color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Anja S.
19 février 2021
Na ja..... 1 Stern ist fast zu viel
POSTÉ PAR :
Anja S.
19 février 2021
Also.... das Paket kam Anfang der Woche an... innen war es aber verschmiert.... die erste Flasche war wohl nicht ganz dicht, cremig weißer Schleim im Deckel und an der Flasche, nicht schön!
Heute habe ich die Produkte, beide Flaschen-Kombis, angewendet....
Ich bin mit dem Ergebnis nicht zufrieden.
Bestellt und erwartet war ein kupfer-, goldton. Jetzt bin ich dunkelbraun, mit gutem Willen vielleicht dunkele Kastanie. Schade. Wirklich schade.
Beim Friseur wäre ich natürlich mehr als enttäuscht gewesen und es hätte kein Trinkgeld gegeben.
Ziel verfehlt.
ESalon verspricht viel, kann dies aber nicht einhalten.
Und ja - ich habe mich genau an die Einwirkzeit gehalten!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Anja S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Jane Anne K.
19 février 2021
AWFUL!!!
POSTÉ PAR :
Jane Anne K.
19 février 2021
My color was awful! I called to rectify the situation and I was sent another color which was just as bad! So incredibly disappointed!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jane Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Hylton C.
19 février 2021
Sent me a root color only instead of all over color
POSTÉ PAR :
Hylton C.
19 février 2021
Very disappointed. I ordered an all over color and rec'd a root only coloring. No one even called me to let me know and when I called customer service they stated I ordered a root only. I ordered an allover color since I have multiple colors in the length of my hair and natural color and grays about 2 inches from roots. I have ordered previously several times under my previous name and the 2 people with customer service were not the least bit willing to correct the order issue and even told me I ordered a root only. I ordered it through a facebook advertisement for a discounted price since I had not used it in awhile and wanted to return since previous experiences were good, but not now. Customer service has went down hill.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hylton - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ilona W.
19 février 2021
Wrong Color
POSTÉ PAR :
Ilona W.
19 février 2021
The July and October 2020 shipments were way to brown and didn't even show a hint of mahagony or red. So when I received the January shipment I returned it unopened as I was instructed via chat (I have the transcript if you need it). That was about 2 or 3 weeks ago. Haven't heard anything from you all since, nor have I been given a refund or any other kind of acknowledgement or an offer for a replacement. Also the July 2020 shipment did not contain any shampoo/conditioner packets and there were no gloves in the April 2020 shipment. I haven't said anything until I my chat about 2 or 3 weeks ago. And so far the color adjustment I made at the same time has not show up yet either. If I'm going to pay that much money for hair color I would like to get the right color, and if you can't handle that I'll need to cancel any future orders. This is your chance to make it right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ilona - Thank you for reaching out! We truly apologize for any dissatisfaction with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Barbara H.
19 février 2021
Wrong color
POSTÉ PAR :
Barbara H.
19 février 2021
I just down loaded two pics the light brown is our color. The red hair is what I always use. I thought I’d get my color plugs some honey high lites. So I’m canceling my subscription. This color makes me look to old. Sorry but I’m just being honest. BHolt
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Amber R.
19 février 2021
Well that sucked.
POSTÉ PAR :
Amber R.
19 février 2021
Definitely not customized color. They just sent me brown. I will never EVER use this again. I just wasted so much time and effort on a color that was a total flop. I don’t understand how this was customized to me at all????? My hair was very bright, fun red, I just wanted to darken my root and cover greys. Now my hair is brown and I am bummed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amber - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTÉ PAR :
lea C.
19 février 2021
Colour
POSTÉ PAR :
lea C.
19 février 2021
Colour much darker than expected
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
lea C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Ana B.
19 février 2021
Color didn’t work
POSTÉ PAR :
Ana B.
19 février 2021
It didn’t cover my gray. Color is more copper than brown
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Stephanie B.
19 février 2021
Don’t like my set
POSTÉ PAR :
Stephanie B.
19 février 2021
Doesn’t color my grays. Grays look shinnier.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Jacki P.
19 février 2021
Statt Aschblond Orange
POSTÉ PAR :
Jacki P.
19 février 2021
So macht die Box einen schönen Eindruck
Verständliche Gebrauchsanweisung alles prima nur das Resultat lässt zu wünschen übrig! Gewünscht war ein Aschblonder Ton der Graue Haare abdeckt! Nun habe ich einen OrangenenKupferkopf und dennoch graue Haare sichtbar!
Schade bin enttäuscht und muss jetzt schauen wer mir meine Haare retten kann 😭
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacki P. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
heidi R.
18 février 2021
Liked product but didn't cover Grey hairs
POSTÉ PAR :
heidi R.
18 février 2021
Liked product but didn't cover Grey hairs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jessica B.
18 février 2021
No advice or contact from stylist
POSTÉ PAR :
Jessica B.
18 février 2021
I was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tonya T.
18 février 2021
Horrible
POSTÉ PAR :
Tonya T.
18 février 2021
Did not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Margarita C.
18 février 2021
The colour is nice but that's about it
POSTÉ PAR :
Margarita C.
18 février 2021
I followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Margarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Stephanie B.
18 février 2021
schöne Farbe und alles dabei
POSTÉ PAR :
Stephanie B.
18 février 2021
Ich finde die Farbe super. Leider sind meine grauen Haare nicht ganz abgedeckt worden. Die Beschreibung ist toll und es ist alles dabei. Beim nächsten Mal versuche ich es nochmal mit einer längeren Einwirkzeit.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie B.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Judi F.
18 février 2021
too thick !!
POSTÉ PAR :
Judi F.
18 février 2021
i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTÉ PAR :
Faith R.
18 février 2021
Not satisfied
POSTÉ PAR :
Faith R.
18 février 2021
I was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
I've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.)
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Olivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTÉ PAR :
Matilde V.
18 février 2021
Quiero desactivar mi plan de color.
POSTÉ PAR :
Matilde V.
18 février 2021
No me gusta ami no me cubre ni las canas.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Matilde- Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
Carol O.
18 février 2021
To drab.
POSTÉ PAR :
Carol O.
18 février 2021
I would like a sunny yellow blonde☀️
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Allison D.
18 février 2021
Very messy
POSTÉ PAR :
Allison D.
18 février 2021
I liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Allison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kaitlin P.
18 février 2021
no root coverage!
POSTÉ PAR :
Kaitlin P.
18 février 2021
I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Bernadette M.
18 février 2021
Not the right colour
POSTÉ PAR :
Bernadette M.
18 février 2021
I asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Nadine V.
17 février 2021
Nicht das was ich wollte
POSTÉ PAR :
Nadine V.
17 février 2021
Die Farbe ist um einiges dunkler als ausgewählt, bzw auf der Vorschau!
Bin nicht wirklich begeistert!
Positiv:
Shampoo ist toll
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nadine V.- Vielen Dank für die Kontaktaufnahme. Wir möchten uns aufrichtig dafür entschuldigen, dass Ihre Farbe dunkler geworden ist, als erwartet. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
joanne T.
17 février 2021
What changed?
POSTÉ PAR :
joanne T.
17 février 2021
I just used the kit I received in Dec/Jan. I didn't change anything on my end. The coverage on the roots was terribly inadequate. It really doesn't appear that I colored them at all. Please cancel future orders.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michele K.
17 février 2021
Fake customer service
POSTÉ PAR :
Michele K.
17 février 2021
Actually, I had a question I asked weeks ago and never got an answer to. Now I’m waiting for my next shipment, not knowing whether my issue was addressed. Got yet another computer generated reach out that seems sincere but is pure sham. Urg. I hate being lied to. I think that as much as I loved the hair color, I’m completely fed up with the false promises for great customer service that is total bot-generated
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Ana B.
17 février 2021
hoping for longer lasting color
POSTÉ PAR :
Ana B.
17 février 2021
I initially liked the color but after a week I can already see gray roots on my crown. I'm disappointed with the staying power of this product. I followed the steps and instructions closely but to no avail. I expected to not see roots at least for 2 weeks or longer but that hasn't been the case.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jessica H.
17 février 2021
Didn't work on my dark hair
POSTÉ PAR :
Jessica H.
17 février 2021
Was super excited but doubtful it was going to work on my dark hair 😔
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Hannah B.
17 février 2021
Good, but too red.
POSTÉ PAR :
Hannah B.
17 février 2021
The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
DATG
17 février 2021
What an awful customer service!
POSTÉ PAR :
DATG
17 février 2021
I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
DATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Adrienne B.
17 février 2021
Fades
POSTÉ PAR :
Adrienne B.
17 février 2021
Fades after 3 washes. But I like the color it is for those few days.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Adrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Patricia S.
17 février 2021
Color
POSTÉ PAR :
Patricia S.
17 février 2021
Uniform color
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTÉ PAR :
Stephanie S.
17 février 2021
Loved my color, but it dried my hair out
POSTÉ PAR :
Stephanie S.
17 février 2021
I loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Grace I.
17 février 2021
Quite disappointed
POSTÉ PAR :
Grace I.
17 février 2021
I wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Grace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Kelly S.
16 février 2021
Please beware, it’s damaged my long hair.
POSTÉ PAR :
Kelly S.
16 février 2021
My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails.
POSTÉ PAR :
CASSANDRA R.
16 février 2021
STUBBORN GRAYS
POSTÉ PAR :
CASSANDRA R.
16 février 2021
I followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Roxy C.
16 février 2021
Not even close to the colour I wanted
POSTÉ PAR :
Roxy C.
16 février 2021
I had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails.
POSTÉ PAR :
Carrie W.
16 février 2021
Not what I expected
POSTÉ PAR :
Carrie W.
16 février 2021
The color wasn’t blonde enough. Turned out darker then the picture on the site said it would be.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Rennae W.
16 février 2021
The smell was...horrible.
POSTÉ PAR :
Rennae W.
16 février 2021
I couldn’t get past it to do it. I am super sensitive to fragrance anyway and I wish eSalon would come up with a different type of product. I know it won’t last as long, but there are many others like me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rennae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTÉ PAR :
Rose C.
16 février 2021
Color
POSTÉ PAR :
Rose C.
16 février 2021
I needed xtra grey coverage, without telling me they sent a darker color. Disappointed when I lost all my highlights with the new color.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Charity C.
16 février 2021
Color bottle broken
POSTÉ PAR :
Charity C.
16 février 2021
I just ipened my box and the color bottle spilled allover the box. Leaving not enough colorant.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lynne M.
16 février 2021
Ordered lighter color: received darker color
POSTÉ PAR :
Lynne M.
16 février 2021
I put the supposedly made for me color on my medium brown hair, asking to go lighter... instead,my hair is two shades darker.TERRIBLE, SHOCKING RESULTS.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lynne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
claire B.
16 février 2021
dissapointed
POSTÉ PAR :
claire B.
16 février 2021
I knew my color would never look exactly like the picture (medium blonde, golden pearl). But with lots of grays in the roots and pale blonde hair I figured I stood a good chance of getting pretty close. My hair is now medium blonde with gold tones, the gold is mainly in my roots..but the warm, unusual violet tone from the picture just isn't there. I followed the instructions to the tee but no luck. The color I have is fine I guess, just not what I was hoping for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Claire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gemma D.
15 février 2021
Turned my roots orange!
POSTÉ PAR :
Gemma D.
15 février 2021
Disappointed. Whilst the packaging is really high quality and the product has left my hair in great condition I'm really unhappy with the colour. I sent photos of my 'before hair and was sent colour for my roots. I was after a pale ashy blonde to colour correct and blend with my outgrown highlights but what I now have is a very brassy/ ginger/ orange top and pale blonde highlights which were there to begin with. I've tried purple shampoo and it still looks really red. Not sure where to go from here 😪
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Gemma! I am so sorry to hear that your roots turned out orange. We'll be happy to review your photos and your formula to fix the colour for you. Please check your emails, one of our colorist will contact you.
POSTÉ PAR :
Milana U.
15 février 2021
What a ripoff!!
POSTÉ PAR :
Milana U.
15 février 2021
40 dollars for a colour? Seriously? In the middle of the pandemic when people are losing jobs?! Are you serious? What happened to $14 which is how much the first order was? Colour is good, but not that good. Will be canceling this, Feria also does a great job for half price or less!
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Milana - Thank you for your feedback. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Please keep your eye out for an email from us for the next steps! We truly appreciate your feedback.
POSTÉ PAR :
Tracey B.
15 février 2021
Hair colour wrong
POSTÉ PAR :
Tracey B.
15 février 2021
My hair colour is totally wrong the top and roots are nearly black and my lengths are red/ pink . I asked for my hair to be one colour and because of greys for the roots to match the length in colour I'm really disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Tracey! I am so sorry to hear that the colour result was totally different. We'll be happy to review your colour and formula to give you a solution. Please check your emails.
POSTÉ PAR :
Jackie B.
15 février 2021
Color system
POSTÉ PAR :
Jackie B.
15 février 2021
The color is correct but I don't see the need to spend this amount when I can buy over the counter and get the same results.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jackie - We're truly sorry that our Made For You custom color did not provide the results that you expected at the pricing you desired. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Sacha D.
15 février 2021
Would not order again
POSTÉ PAR :
Sacha D.
15 février 2021
Found the colour difficult to apply as compared to other at home kits and VERY MESSY! Colour turned out very uneven ....overall very disappointed and will need to visit a salon for a colour correction.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sacha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Cindy S.
15 février 2021
Never again
POSTÉ PAR :
Cindy S.
15 février 2021
I was very skeptical about this, but don't feel as I can safely see my hair stylist right now during the pandemic. They insisted I needed a light brown instead of a dark brown, and just as I suspected, it's too dark. I had specifically asked to speak to someone before they did the color, which I had thought was an option, and they ignored it. I also found it impossible to only do the two inches of gray while getting coverage all over--and so I no longer have any highlights. It's a dull boring light brown--oh, and my scalp is pink and it feels like I lost a TON of hair, something that's never happened to me before. I kept it on for exactly the 40 minutes recommended. So... bottom line extremely disappointed and can't wait to go back to a salon (safely) to get it fixed. In the meantime, I have to live with the worst hair color I've ever had since I started coloring my hair 25 years ago. (Please don't suggest a new color. I'm not doing this again.)
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Nataly G.
15 février 2021
Es gibt kein Unterschied
POSTÉ PAR :
Nataly G.
15 février 2021
Ich habe meine Haare gefärbt aber man kann kein Unterschied merken. Ich habe Bilder euch geschickt und da konnte man sehen wie die Farbe meinen Haaren ist. Ich dachte sie haben das gemerkt und dann eine personalisierte Farbe für mich gemacht aber nicht genauso wie meine Farbe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nataly G. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
POSTÉ PAR :
Suzanne L.
15 février 2021
Seems like it washed out already
POSTÉ PAR :
Suzanne L.
15 février 2021
I asked for the dye to be permanent and not Demi permanent. I’m not sure if that happened. The color did not color my grays along my forehead as well as the last time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Magaly E.
15 février 2021
Not happy
POSTÉ PAR :
Magaly E.
15 février 2021
Did not cover my grey!!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Magaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Alicia M.
15 février 2021
Wasn't exactly what I expected
POSTÉ PAR :
Alicia M.
15 février 2021
Although the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Llinos O.
14 février 2021
Dissatisfied
POSTÉ PAR :
Llinos O.
14 février 2021
Very disappointed with this product wanted complete grey coverage didn't get that.
Would rather pay at hairdressers
2 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Hi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you.
POSTÉ PAR :
Rebecca B.
14 février 2021
Didn’t touch my greys
POSTÉ PAR :
Rebecca B.
14 février 2021
A bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Hi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon.
POSTÉ PAR :
Keana M.
14 février 2021
Not satisfied
POSTÉ PAR :
Keana M.
14 février 2021
I dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Keana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Manja W.
14 février 2021
Hält nicht, was es verspricht
POSTÉ PAR :
Manja W.
14 février 2021
Ich habe ein Dunkelbraun-Mahagonie-Kupfer bestellt. Das Ergebnis war ein stumpfes, mattes und unansehnliches Schwarzbraun. Ich kann die Coloration von eSalon leider nicht empfehlen.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Manja W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Gabrielle H.
14 février 2021
I was not happy.
POSTÉ PAR :
Gabrielle H.
14 février 2021
I wanted a light blonde and a cool blonde my hair looks gray.
2 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Gabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Valerie F.
14 février 2021
My hair came out PURPLE!
POSTÉ PAR :
Valerie F.
14 février 2021
I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it!
2 sur 3 personnes ont trouvé cet avis utile. Et vous ?
Hi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you.
POSTÉ PAR :
Lilian K.
14 février 2021
Bin enttäuscht
POSTÉ PAR :
Lilian K.
14 février 2021
Die Farbe hat extrem nach Bleichmittel gestunken aber gar keine Veränderung in der Farbe gegeben! Das heißt also, dass ich meine Haare ganz umsonst durch diese Prozedur geschickt habe! Würde ich niemandem empfehlen. Bin sehr enttäuscht.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Lilian K.- Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Margaret W.
14 février 2021
Color lasted 4 days
POSTÉ PAR :
Margaret W.
14 février 2021
Color did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell.
1 sur 2 personnes ont trouvé cet avis utile. Et vous ?
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Meredith R.
14 février 2021
Medium blonde turned my hair orange
POSTÉ PAR :
Meredith R.
14 février 2021
I asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Meredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Lena J.
14 février 2021
Thoroughly unimpressed
POSTÉ PAR :
Lena J.
14 février 2021
This color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown.
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Lena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Mona B.
13 février 2021
Color
POSTÉ PAR :
Mona B.
13 février 2021
The color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black.
Would I be able to get another shipment with a bluer color?
thank you, /Mona
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Paula F.
13 février 2021
Great service, couldn’t use
POSTÉ PAR :
Paula F.
13 février 2021
I am allergic to ingredients, please cancel future orders
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails.
POSTÉ PAR :
Crystal G.
13 février 2021
Not even close
POSTÉ PAR :
Crystal G.
13 février 2021
The color for my roots is 2 levels lighter than it should have been and ends are completely copper. I’ve had better results from a box unfortunately.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTÉ PAR :
Sylke F.
13 février 2021
Keine Grauhaarabdeckung
POSTÉ PAR :
Sylke F.
13 février 2021
Die Farbe deckt meine grauen Haare leider überhaupt nicht ab !! Überhaupt gefällt mir der Farbton nicht ! Ich habe nur bestellt, weil ich mir eine perfekte Grauhaarabdeckung gewünscht habe, was nicht geklappt hat, meiner Meinung nach nicht besser als billige Drogerieprodukte.
Ich möchte keine weitere Lieferung !!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sylke F. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
POSTÉ PAR :
Stephanie L.
13 février 2021
Supermarket quality
POSTÉ PAR :
Stephanie L.
13 février 2021
This is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails.
POSTÉ PAR :
Melanie P.
13 février 2021
Hair colour
POSTÉ PAR :
Melanie P.
13 février 2021
Hi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you.
POSTÉ PAR :
Jennifer A.
13 février 2021
Coverage sucks
POSTÉ PAR :
Jennifer A.
13 février 2021
Didn’t cover grey
hair and that’s the ONLY reason I dyed my hair after 10+ yrs!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Debbie C.
13 février 2021
Fair
POSTÉ PAR :
Debbie C.
13 février 2021
The color was ok, not a whole lot better than say Revlon, way over priced!!
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
HOUNDS OF YORK S.
13 février 2021
Disappointing Customer Service
POSTÉ PAR :
HOUNDS OF YORK S.
13 février 2021
Colour “shipped” Jan 21. Package has not moved since that date. Contacted eSalon and they did nothing. Just told me to wait. Checked my order again Feb 13th and still has not shipped out of their warehouse. Understand it’s covid but my roommate ordered after I told her how good the colour is and she got her’s in 7 days. THREE WEEKS and my order has not been shipped. Cancelling my subscription. Very disappointed. Would have been so easy for someone to care just a little and make a call on my behalf to see why my order isn’t moving. Maybe spend less time on convincing me you care by printing my name on a card and actually care by making sure I get my colour. Actions speak louder than words and your inaction indicates you really don’t care about your customers at all.
0 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Sherry - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTÉ PAR :
Amanda C.
12 février 2021
Color isn’t quite what I wanted
POSTÉ PAR :
Amanda C.
12 février 2021
The overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
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