Jane L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Yamila C.
25 mars 2021
Not really good color
POSTÉ PAR :
Yamila C.
25 mars 2021
My color it was not near what i want it and my roots turned out to a different color .
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sarah D.
25 mars 2021
Loved the Colour!
POSTÉ PAR :
Sarah D.
25 mars 2021
Loved the colour but got a bad allergic reaction from using this product. PPD was the culprit. Shame as I thought it was good value for money.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah D. - Thank you for reaching out to us here at eSalon! We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Patricia C.
25 mars 2021
Concentrar más la fórmula
POSTÉ PAR :
Patricia C.
25 mars 2021
No me pinto bien las canas de las patillas y por la frente para la próxima compra porfavor concentrar más la fórmula gracias
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Patricia - Lamentamos saber que se sintió decepcionado por la cobertura de canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. ¡Realmente apreciamos sus comentarios y la oportunidad de que lo hagamos bien!
POSTÉ PAR :
Linda D
25 mars 2021
Not as good
POSTÉ PAR :
Linda D
25 mars 2021
Disappointed with colour this time, was told I would receive a second colour for free to achieve the look I asked for and it didn’t come. I have cancelled my subscription.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Linda D - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Roxane A.
25 mars 2021
Would like it lighter
POSTÉ PAR :
Roxane A.
25 mars 2021
Had a copper tone
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Roxane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Simone K.
25 mars 2021
Tolle Verpackung, Farbe na ja
POSTÉ PAR :
Simone K.
25 mars 2021
Das Set kam in einer tollen Verpackung an. Das war es aber auch schon. Die Handhabung ist umständlich, da man Ansatzfärbung und Einarbeitung in die Längen einzeln mischen muss. Zum Abschluss MUSS man noch alles umständlich aufschäumen, was eine Sauerei im Bad verursacht. Die Grauabdeckung ist zwar gegeben, aber das habe ich auch von wesentlich günstigeren Farben, die ich bei dm erhalte. Weder unterscheidet sich die Farbe, noch ist sie glänzender, noch ist das Haar geschmeidiger. Alles in allem eine Enttäuschung, leider.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Simone K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Elois W.
25 mars 2021
Not happy with my last color.
POSTÉ PAR :
Elois W.
25 mars 2021
The grey area (new growth) is lighter than the rest of my hair. And, the color leans too much toward red undertones.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elois - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Emily E.
25 mars 2021
Too light for me
POSTÉ PAR :
Emily E.
25 mars 2021
This mix was too light and did not actually cover my gray. I am naturally a very dark brown, well now I am like 95% grey, but What is left is much darker than this color and I could see the grey coming through.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Heidi L.
25 mars 2021
Horrible Product
POSTÉ PAR :
Heidi L.
25 mars 2021
This product damaged my hair and the color was far from what they advertised. If 100% satisfaction is guaranteed, I want a full refund.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
alison D.
24 mars 2021
My hair turned orange
POSTÉ PAR :
alison D.
24 mars 2021
My hair turned orange.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Alik
24 mars 2021
Ruined my hair
POSTÉ PAR :
Alik
24 mars 2021
The color was very nice and ashy. It remained a nice color without turning brassy. Unfortunately a ton of my hair broke off/fell out. I followed all instructions, but my otherwise healthy hair wasn’t having it. Had to chop it short. Stick to the actual salon.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Alik - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Judith G.
24 mars 2021
Loved the colour but it’s wrecked my hair
POSTÉ PAR :
Judith G.
24 mars 2021
Colour has been lovely and multi toned but particularly since most time I dyed my hair it has fallen out in clumps and is now very thin.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Judith G. - We appreciate your feedback here at eSalon! We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Abigail D.
24 mars 2021
Brad Mondo, Why Do You Forsake Me
POSTÉ PAR :
Abigail D.
24 mars 2021
I thought I could trust Brad Mondo with my life, but he was so wrong about this recommendation. I asked for all over color in black. I followed the instructions to the T, but my roots did not pick up the color AT ALL. The ends were the color I was expecting. I thought I didn't leave it on long enough so I tried again with the second bottle. I left it on for over an hour and still NOTHING stuck to my roots. Now it is even worse because the ends got darker (black) and the roots stayed the same (redish brown). I wish I could post the picture here, it looks like I have roots that have been grown out for years, halfway down my head is a crystal clear line where the color stopped picking up. I'm so sad I did this twice for nothing. How in the world can you put pitch black color on your whole head and have the roots pick up nothing. I am perplexed. I do my hair all the time with Lanza color and this has never happened. Service was great but the product didn't live up.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Abigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Carol M.
24 mars 2021
Not for me!!
POSTÉ PAR :
Carol M.
24 mars 2021
I could not use the color was too dark and it burned my head.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Michelle H.
24 mars 2021
Not what I expected!
POSTÉ PAR :
Michelle H.
24 mars 2021
I had hopes of this being better than store bought “boxed color.” It’s only been 2 days, the color is washing out completely at my roots. It did not saturate properly to cover my previous color through my ends. Highly dissatisfied.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
David H.
24 mars 2021
Color Too Dark
POSTÉ PAR :
David H.
24 mars 2021
I had you change it to be darker. Now it is too dark. After it is put on it almost looks black. Please lighten the next order. It needs to be between the first order the the new order. I need a light brown, but not too light.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
David - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Katie M.
24 mars 2021
Too Dark and Patchy
POSTÉ PAR :
Katie M.
24 mars 2021
Dark Brown dye ended up dyeing my hair black and patchy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Katie M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Casandra M.
24 mars 2021
Color change
POSTÉ PAR :
Casandra M.
24 mars 2021
It is not the color I wanted. I put in a color change and didn’t receive the color change this order
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Casandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Deborah S.
24 mars 2021
To dark color
POSTÉ PAR :
Deborah S.
24 mars 2021
It was supposed to be blonder but it was still a dark color. I really don’t like it and after a couple of washes the grey is back on top again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Sacha D.
23 mars 2021
Not the right tone
POSTÉ PAR :
Sacha D.
23 mars 2021
The colour was wishy washy, more pink than copper mahogany.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sacha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you will love your new hair color! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Lauren A.
23 mars 2021
Not the colour I asked for!!
POSTÉ PAR :
Lauren A.
23 mars 2021
I said I wanted an ash shade dark blonde. This has made my hair lighter and turned it orange and green at the same time!! I am so disappointed and am going to have to buy a brown dye from the supermarket to fix it!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lauren A. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Andrea .
23 mars 2021
Needs better grey coverage
POSTÉ PAR :
Andrea .
23 mars 2021
Needs better grey coverage ...my grey hair still came thru after coloring
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
ELIZABETH C.
23 mars 2021
Consistency
POSTÉ PAR :
ELIZABETH C.
23 mars 2021
I like your product very much and having the choice to customize the color is great. My problem is the consistency. I can't put it on using the bottle method, it is too thick and does not come out of the bottle. So I have to brush it on, which is very hard, if you do it yourself, because you cannot do the back. Any suggestions.
Thank You Elizabeth Connolly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color consistency did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Sheila H.
22 mars 2021
this did not cover my grey
POSTÉ PAR :
Sheila H.
22 mars 2021
I have white and grey hair. I left this on for 30 minutes per the instructions and when I washed it out I still had grey roots! The color on the rest of the hair was good, but I color my hair specifically to cover my greys :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sheila - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Marla M.
22 mars 2021
Color wasnt right.
POSTÉ PAR :
Marla M.
22 mars 2021
Too much ash. My hair had a taupe look to it, rather than rich brown w/ warmth from gold. I also naturally have red hilights and my hair grabs red, so I don't think I would want any added ever so slightly, but definitely no ash. To my knowledge, unless my colorists did not tell me the truth, have ever put ash in my hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Marla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Sally H.
22 mars 2021
Poor colour
POSTÉ PAR :
Sally H.
22 mars 2021
The colour sent did not change my current colour
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sally H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTÉ PAR :
Teri A.
22 mars 2021
Ok not great
POSTÉ PAR :
Teri A.
22 mars 2021
It's easy to use and color is ok....nothing beats having it done in a salon
However, my 2 complaints are: it doesn't cover my gray well, I see gray popping thru in 7-8 days, and it's brassy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Teri- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Beatriz G.
22 mars 2021
Devolucion
POSTÉ PAR :
Beatriz G.
22 mars 2021
Necesito cancelar estos pedidos. No he usado El primero y me llega El Segundo. No deseo mas, este producto
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Beatriz: Estamos felices de poder ayudarte con este asunto. Para ello, te hemos enviado todos los detalles a través de tu email. Si necesitas más ayuda, estamos para lo que necesites.
POSTÉ PAR :
Miss Tiny
22 mars 2021
Just didn't work for me
POSTÉ PAR :
Miss Tiny
22 mars 2021
As excited as I was to receive my order was as quick as i was disappointed when done. My natural hair color is dark brown. I normally dye my hair blue black using store bought hair dyes. Loreals, garnier etc. I decided to try ESalon for a different easy peazy flow. Everything is included, instructions, gloves and all necessities needed for hair dying. And although that is a huge plus. After two tries. I am disappointed at such with the color result. When I received my box everything was perfect. ESalon presentation is perfect. I mixed color and followed directions. (The scent of the dye is very strong. SO PLEASE MAKE SURE U ARE NOT DYING YOUR HAIR IN A CLOSED IN ROOM OR A SMALL BATHROOM. Ventilation is key while dying your hair.) Waited the appropriate time and rinse following all steps including adding water to remaining die and applying it. But once rinse and dried. The roots of my hair where light brown. I was shocked because the die was black all around but for some reason it lightened the roots of my hair all around. So I thought maybe I received the wrong color? Not sure. So, I reached out to my hair colorist Emilie/Amelie sorry if I misspelled your name. And she was great ! Explained to me that maybe something needs to be adjusted in formula and so forth. She sent me a new order! Order was received within a week. So Thank you for that! Gave it a second shot and now my hair is no longer light brown but its dark brown. I'm not sure if there is something missing in the formula. But I have nice, soft, slightly wavy hair. And never have I had this sort of problem. So I find it a bit weird. But unfortunately I will not proceed with my subscription.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hilda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Tamara R.
22 mars 2021
Horrible
POSTÉ PAR :
Tamara R.
22 mars 2021
My hair is ruined it's supposed to be blonde I ordered to touch up my roots now my hair is blue-gray I'm so sick over it! Don't order light ash blonde it's actually blue gray! I don't even want them to send color to fix . I don't trust it there's some color blind people making these orders not professionals,! 😭😭😭😭😭😭
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Morgan W.
22 mars 2021
Not perfect, but very easy to do
POSTÉ PAR :
Morgan W.
22 mars 2021
The color for my roots and for my ends came out almost incongruous to the rest of my hair. Hopefully, a second dye in a few weeks will solve that issue. However, my hair still looks shiny and healthy and I'm happy with how easy the process was.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Morgan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Silke W.
21 mars 2021
Chemie Cocktail
POSTÉ PAR :
Silke W.
21 mars 2021
Das Paket mit Farbe und Zubehör machte einen super ersten Eindruck. Jedoch, nach dem ersten zusammen mixen der Farbe hat man einen beißenden Geruch in der Nase. Dies hat sich leider komplett durchgezogen, sehr unangenehm! Abgesehen von der Verschmutzung drumherum, wenn auch vorsichtig alles gemacht wurde, lief die Färbung ok. Allerdings in der Nacht darauf hat meine Kopfhaut sehr stark gebrannt.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Silke W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Natalie N.
21 mars 2021
Faded quickly and went very brassy
POSTÉ PAR :
Natalie N.
21 mars 2021
Biggest mistake ever in buying this colour. It faded terribly after 3 washes and went really brassy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Natalie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sarah C.
21 mars 2021
Disappointed
POSTÉ PAR :
Sarah C.
21 mars 2021
Much too dark and dried my hair out, very disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sarah C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sonam T.
21 mars 2021
Didn’t really work on my hair
POSTÉ PAR :
Sonam T.
21 mars 2021
I have extremely thick hair and I left the color 45 min just to be sure it really soaks in but a little disappointed I barely see any changes from my natural black color
My friends couldn’t tell I had a color at all.
I love the whole process of picking your color, the attention to detail. But it’s not going to work for me.
I’m a little disappointed I really thought I found the rare gem that was going to save me so much money. I guess I’ll head to the salon in a week or 2...
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sonam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Maria N.
21 mars 2021
Didn t work
POSTÉ PAR :
Maria N.
21 mars 2021
This product didn t work in my hair! The 2 time i washed my hair , i could see all the greys again!!
No good.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Esther R.
21 mars 2021
Denunciaré
POSTÉ PAR :
Esther R.
21 mars 2021
No di permiso para hacer envíos de forma Periodica y desde la web están enviando y cargando dinero o intentándolo en mi cuenta sin autorización. Denunciaré.
No es mejor tinte q el q puedas comprar en el supermercado.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Hola, Esther: Gracias por escribirnos. Entendemos lo que nos dices, y estamos felices de poder ayudarte. Por favor revisa tus emails. Te acabamos de escribir.
POSTÉ PAR :
Susan K.
21 mars 2021
Very expensive
POSTÉ PAR :
Susan K.
21 mars 2021
The first color treatment was $11.00. The next color treatment was 27,00+.
At this time, this is not affordable to the average retiree on a monthly schedule. Please cancel my order. This is my public request. Susan Kaneshiro
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re so sorry to hear that you were disappointed by the cost of your Made For You custom hair color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Jade M.
21 mars 2021
...
POSTÉ PAR :
Jade M.
21 mars 2021
I got the medium blonde ash, my hair is now dark grey/black and my roots are so orange I cannot fix them, very unhappy
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jade M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Heidi H.
21 mars 2021
Terrible
POSTÉ PAR :
Heidi H.
21 mars 2021
Terrible. I am notifying my credit card company not to charge to you
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Billie W.
21 mars 2021
Ok for the price
POSTÉ PAR :
Billie W.
21 mars 2021
Loved the packaging. Color turn out was close to what I was expecting. Grey coverage was not very good. I dont feel like it gave me full coverage as I still had a lot of grey after.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Billie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Tina C.
21 mars 2021
Not worth the money
POSTÉ PAR :
Tina C.
21 mars 2021
Didn't even last 48 hrs
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Jasmine F.
20 mars 2021
2 different shades for roots and ends?
POSTÉ PAR :
Jasmine F.
20 mars 2021
My hair is pretty much one color of dark brown all over with some natural undertone of red. I ordered dark brown color dye and specified my hair was long. i received two bottles of dye. one was marked dark brown and the other was marked golden. the instructions where to use the dark brown on my roots and the golden on my ends. i was very hesitant and confuised as to why did i receve golden in the fisrt place. I wa sso desperate to dye my hair and my grey's were out of control that i went ahead and just didi it. after drying i noticed the roots were a very dark brown and ends were light brown. its not horrible and super noticble , and I'm not sure what went wrong if i ordered wronf or there wa smiscommunication? I am curently waitting for a color specialist to call me and discuss. I will try one more order and then decidie if I will continue. I would like to add that the priduct itself seems very good and the smell of shampoo and conditioner sample pack it comes with is very nice! I was disappoibnted with the box it came in. I read a review that one customer received a very nice package box. mine was just an ordianry shipping box.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Jasmine F. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Nikki W.
20 mars 2021
What happened
POSTÉ PAR :
Nikki W.
20 mars 2021
Turned my hair black. Was looking for a dark ash blonde.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Nikki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Lourdes T.
20 mars 2021
outcome
POSTÉ PAR :
Lourdes T.
20 mars 2021
Hello, I am very disappointed with the outcome. I followed instructions and had previously indicated I needed gray coverage. I also have very fine hair so I have to wait to re-dye it.
I am discontinuing the ongoing orders I had signed up for.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Lourdes - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTÉ PAR :
Jeryl M.
20 mars 2021
I hate the color
POSTÉ PAR :
Jeryl M.
20 mars 2021
It was so
Dark cant hardly see any
Copper! It’s ugly
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Melanie C.
20 mars 2021
not enough and awful color
POSTÉ PAR :
Melanie C.
20 mars 2021
There was not enough product to cover my whole hair and my dark warm brown was a jet black
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Melanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Jonnette M.
20 mars 2021
Grays
POSTÉ PAR :
Jonnette M.
20 mars 2021
My grays covered nicely,but after 2 nd wash are back.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jonette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cindy
20 mars 2021
Not great
POSTÉ PAR :
Cindy
20 mars 2021
I really liked how the product was packaged and the detailed instructions made it easy to know how to apply. Unfortunately, even following the directions exactly, the root color is Not in anyway a dark blonde , more a medium blonde and looks nothing like the color choice I made online. I would be ok with the slightly lighter color but it also did not cover grey hair in my hair line. Disappointed, canceling auto ship for sure.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cindy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Nicki F.
20 mars 2021
I didn’t receive this order
POSTÉ PAR :
Nicki F.
20 mars 2021
I never recieved this order and I can’t find a phone number or email to contact. I am disputing this charge
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Nicki - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee!
POSTÉ PAR :
Desiree F.
20 mars 2021
The Color is Beautiful
POSTÉ PAR :
Desiree F.
20 mars 2021
The color is beautiful but it doesn’t last long at all. No matter how long I leave the dye in or how much I saturated my hair while coloring the color bleeds out almost instantly. Very disappointed. It would be a great value and benefit if the color lasted.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Desiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Allison H.
19 mars 2021
Okay but wouldn’t recommend
POSTÉ PAR :
Allison H.
19 mars 2021
I don’t see this being any better than store bought color. This product did not cover my greys well.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Vicki M.
19 mars 2021
Gray Hair Still Showing
POSTÉ PAR :
Vicki M.
19 mars 2021
This is my 2nd time ordering your hair color and unfortunately again, I'm disappointed. I just finished coloring my hair specifically adhering to the directions and my gray hair is still showing up. I understand that not all of them would be covered, but at least a high percentage of them according to your advertising. Now I have to spend more money on either another product or at the salon. I also purchased the Weekly Retreat. Haven't used it yet, but I'm concerned that it won't work either. Disappointed.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Vicki - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Patricia A.
19 mars 2021
Color seem weak
POSTÉ PAR :
Patricia A.
19 mars 2021
This is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon.
1 sur 1 personnes ont trouvé cet avis utile. Et vous ?
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Jessica L.
19 mars 2021
Leider enttäuschend
POSTÉ PAR :
Jessica L.
19 mars 2021
Ich hatte mich sehr gefreut, die personalisierte Farbe auszuprobieren. Leider bin ich mit dem Ergebnis überhaupt nicht zufrieden. Die Farbe riecht sehr stark chemisch und brennt unangenehm auf der Kopfhaut. Das Ereignis war viel zu dunkel. Fazit: Ich würde es nicht noch mal nutzen.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jessica L. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTÉ PAR :
Kornelia M.
19 mars 2021
Ich habe mir eine Haarfarbe bestellt.
POSTÉ PAR :
Kornelia M.
19 mars 2021
Schon beim Auftragen der Haarfarbe nahm ich den extrem beißenden Geruch war. Nachdem ich alles genau nach Anleitung machte, merkte ich, dass ich sehr viele Haare verloren habe. Seit vielen Jahren färbe ich meine Haare selbst mit verschiedenen Produkten. Ich kann mich nicht ein einziges Mal erinnern, so ein agressives Produkt erworben zu haben, dass die Haare ausfallen. Was bitte hat man davon, wenn die Farbe zwar stimmt, aber man keine Haare mehr auf dem Kopf hat.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kornelia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
POSTÉ PAR :
Heidy C.
19 mars 2021
Just Horrible...
POSTÉ PAR :
Heidy C.
19 mars 2021
I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Heidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Joayn H.
19 mars 2021
Greys
POSTÉ PAR :
Joayn H.
19 mars 2021
I don’t think the dye works good 3 days after I dye my hair my white hair show again
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Joayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTÉ PAR :
Shirley B.
19 mars 2021
color change
POSTÉ PAR :
Shirley B.
19 mars 2021
had color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Cheryl G.
19 mars 2021
0 stars
POSTÉ PAR :
Cheryl G.
19 mars 2021
My hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Karen R.
19 mars 2021
Not the color I expected
POSTÉ PAR :
Karen R.
19 mars 2021
I was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Senitha C.
19 mars 2021
Wasn't the color I expected.
POSTÉ PAR :
Senitha C.
19 mars 2021
Made my hair black not purple that I wanted.
Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Dawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Carole H.
18 mars 2021
Roots
POSTÉ PAR :
Carole H.
18 mars 2021
Was really careful putting it on but root's are coming through after 2weeks
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Carole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Daniela T.
18 mars 2021
Minimum grey coverage. And patchy
POSTÉ PAR :
Daniela T.
18 mars 2021
Minimum grey coverage.
Patchy.
I asked for a colour every 4 weeks.
First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula.
Having asked for it every 4 weeks I expected the same.
Second order was £25.99
I received 1 bottle of length refresher.
So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Daniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTÉ PAR :
Trisha P.
18 mars 2021
Color did not stay in hair
POSTÉ PAR :
Trisha P.
18 mars 2021
The color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
yadira M.
18 mars 2021
Great color but not long enough
POSTÉ PAR :
yadira M.
18 mars 2021
The color was beautiful but the only thing I can say negative about is that it doesn’t last long. I color my hair 10 days ago and you can already see my grays very noticeable.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Yadira - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Crystal W.
18 mars 2021
Verdict still out/ I still have hope in trying
POSTÉ PAR :
Crystal W.
18 mars 2021
.I would like my color to be more vibrant. The end color that was meant to add a variant did not at all. I did not see the difference in color at all for my ends.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTÉ PAR :
Jacqueline T.
18 mars 2021
Grey
POSTÉ PAR :
Jacqueline T.
18 mars 2021
I’ve tried this twice now in the last couple months and each time the grey comes back to fast. I did my hair on the 12th and washed my hair once and already the grey is coming back quickly. Yea I’ve been grey since I was 12 but when I buy a box hair colors it lasts me Weeks. I’ve colored my hair twice since Early Jan and if I did a box I wouldn’t be doing it for a few more weeks. No happy.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jacqueline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Aura C.
18 mars 2021
False advertising
POSTÉ PAR :
Aura C.
18 mars 2021
I am very upset with the product and I demand a full refund along with the $30 that was stolen from my PayPal account. Cancel everything under my name
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Aura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Susan B.
18 mars 2021
Easy directions and overall application
POSTÉ PAR :
Susan B.
18 mars 2021
I have stubborns grays, so I have a few that resisted the root coverage, despite starting the area first and leaving the product in for an extended amount of time.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Rachel M.
17 mars 2021
Warm tones only
POSTÉ PAR :
Rachel M.
17 mars 2021
My 3rd purchase, and the color is always too warm. I asked for a neutral and to match my darker roots and instead they lifted the color to match my ends.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Esperanza R.
17 mars 2021
No me gustó el color y no dura sino 15 días
POSTÉ PAR :
Esperanza R.
17 mars 2021
No me gustó el color y fuera solo 15 días
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Esperanza - Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la fórmula para su próximo pedido de color para ofrecer resultados que se adapten mejor a sus necesidades. Esperamos escuchar pronto sus comentarios sobre esta nueva formulación.
POSTÉ PAR :
Maria C.
17 mars 2021
Tono no deseado
POSTÉ PAR :
Maria C.
17 mars 2021
Buen Dia, la verdad no me gusto el tono, quedo mas oscuro del tono que ya tenia, segui las indicaciones anexas en mi orden.
Aunque venia retoque de raices, canas. Ese no es mi problema. No tengo canas aun.
Deseo cancelar mi autoenvio.
Antes de mi ultima compra intente cancelar y no me lo permitio. Me puede ayudar con eso.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Maria - ¡Gracias por comunicarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará con usted por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto.
POSTÉ PAR :
Mary F.
17 mars 2021
Not what I wanted.
POSTÉ PAR :
Mary F.
17 mars 2021
I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Suzan R.
17 mars 2021
too red
POSTÉ PAR :
Suzan R.
17 mars 2021
m\not happy with the red tones
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Suzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Kathy P.
17 mars 2021
Meh
POSTÉ PAR :
Kathy P.
17 mars 2021
Hair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTÉ PAR :
Barbara M.
17 mars 2021
Not what I had hoped
POSTÉ PAR :
Barbara M.
17 mars 2021
I tried this one time. Although they were willing to change the color match, that wouldn't change the fact that the color faded out in less than a week. I have used home color for years and never had that happen. Will not use this again. Two stars (not one) for the cool kit and quick response to concerns.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTÉ PAR :
Jeanne S.
17 mars 2021
the red mahogany showed up in splotches...
POSTÉ PAR :
Jeanne S.
17 mars 2021
the redmahogany showed up in splotches on my head and very reddish on my part and grey areas not cool. on the ends it lightened my hair just a scosh not cool. i have brown/black hair from various nationalities in my ethnic background. sorry but this looks like drit! i need a shade that goes with my brown/black hair that will make my sparkling blue eyes pop out at you! help!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Ann Marie H.
17 mars 2021
Colour did not last
POSTÉ PAR :
Ann Marie H.
17 mars 2021
The colour lasted only a less than a week
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ann Marie H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not last to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Oihana I.
17 mars 2021
No impresionado - Again
POSTÉ PAR :
Oihana I.
17 mars 2021
Después de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no.
****
After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly.
It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Although the product is really nice, easy to apply and my hair feels nourished and well done, the color is a huge disappointment. My hair turned out brown - plain dark brown, definitely not the dark copper I selected. It has some hints of red in there, but only under yellow lights. I haven't done anything in my hair for over a year and a half and I'm just dissapointed that now it looks boring brown and will be a long time again before I can do something else. In my notes I even referenced the model Dominique from your website, which I figure it would be hard to achieve since my hair is probably darker than it should be, but at the same time, the color I chose was definitely red, even a little auburn. I'm attaching a picture of how it turned out. I'll wait for a couple of washes to see if it fades a little and looks more interesting, but overall I'm really disappointed.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
carina B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Helen S.
16 mars 2021
Unhappy with colour
POSTÉ PAR :
Helen S.
16 mars 2021
I thought the colour was a very good match however it hasn’t covered my grey and as suspected it is now very very white again. I just don’t think it has the strength to cover my level of grey. I did enquire about this. I do NOT want another colour sent via a subscription? This is of no use to me sadly. Please advise? Regards a Helen
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Helen S. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Gissele J.
15 mars 2021
It didn't work
POSTÉ PAR :
Gissele J.
15 mars 2021
I was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Laura C.
15 mars 2021
Not happy
POSTÉ PAR :
Laura C.
15 mars 2021
I currently have medium/dark brown hair and was looking to go red. Since my hair was died dark (last color 1/2020) I was told they couldn’t take it much lighter, which was fine. My end result, however, is bright red roots and the remainder the same color as before. I will not be ordering again.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Valerie C.
15 mars 2021
too dark for me
POSTÉ PAR :
Valerie C.
15 mars 2021
It would be better if it was a little bit lighter ,it's too dark, too coper.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Valerie C.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
lynsey B.
15 mars 2021
haircolour was not for me
POSTÉ PAR :
lynsey B.
15 mars 2021
this colour was too harsh on my head and hair tok much ammonia in product, not for me unfortunately
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
lynsey B.- We appreciate your feedback here at eSalon! We apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTÉ PAR :
Sharman L.
15 mars 2021
Fabulous concept, great service, ok color
POSTÉ PAR :
Sharman L.
15 mars 2021
I absolutely loved the customer service and the attention to detail to ensure I knew how to do my own color. Unfortunately my color wasn’t the best...I don’t blame the color specialist and this was fun to try, but I will still be searching for a color for me.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Sharman - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTÉ PAR :
Pallavi K.
15 mars 2021
Doesn’t cover grey very well
POSTÉ PAR :
Pallavi K.
15 mars 2021
It’s so hard to cover grey. I have some stubborn grey hair near the hairline and it just takes forever to color them. The color also washes away pretty fast with shampoo two times a week.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Pallavi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTÉ PAR :
Ciara P.
14 mars 2021
It did the job
POSTÉ PAR :
Ciara P.
14 mars 2021
Although this product smelt good and looked amazing, the color is slightly patchy and it made a ton of my hair fall out when I rinsed the dye out :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Ciara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTÉ PAR :
Tanja S.
14 mars 2021
Nicht bestellt und trotzdem Geld abgebucht
POSTÉ PAR :
Tanja S.
14 mars 2021
Hallo, ich habe kein Flex Abo abgeschlossen und das Color Set „Haarfarbe auf Bestellung” nicht gewählt. Die Lieferung werde ich nicht annehmen. Ich bitte um sofortige Rücküberweisung.
M.f.G.
T. S.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Tanja S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
POSTÉ PAR :
Angela P.
14 mars 2021
Muy oscuro para mi
POSTÉ PAR :
Angela P.
14 mars 2021
Cubre bastante pero me quedo súper oscuro ahora tengo el pelo de 2 colores
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Angela - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo.
POSTÉ PAR :
Susan M.
14 mars 2021
It didn’t cover my gray...
POSTÉ PAR :
Susan M.
14 mars 2021
So sad...I wanted this to work. Salons are too expensive!
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Bonnie M.
14 mars 2021
Very dissatisfied
POSTÉ PAR :
Bonnie M.
14 mars 2021
The color was way off from what I ordered.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Gabrielle G.
14 mars 2021
Not what I asked for
POSTÉ PAR :
Gabrielle G.
14 mars 2021
Your color still didn't cover my natural roots. I'm really disappointed. I don't have gray in my hair and the color still hasn't covered my natural brown hair.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Gabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTÉ PAR :
Elaine R.
14 mars 2021
Hair color darker than mine 2 time I mentioned this
POSTÉ PAR :
Elaine R.
14 mars 2021
Two times I mentioned color was to dark turned my roots red bleached out and the rest of hair dark so they sent me purple shampoo it did not work no follow up to fix it
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTÉ PAR :
Phoebe F.
14 mars 2021
Colour is good
POSTÉ PAR :
Phoebe F.
14 mars 2021
Followed instructions to the letter, colour has taken well mostly, but not my hair and scalp is very dry after usage. Afro hair needs a considerably richer conditioner in the pack.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Phoebe F. - Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you have had with our Conditioner, after your hair color application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTÉ PAR :
Thea Y.
14 mars 2021
Awful
POSTÉ PAR :
Thea Y.
14 mars 2021
I wanted lighter blonde hair than what I have, this Turned my virgin blonde hair strawberry blonde! Super unhappy. I also ordered this because it said it didn’t have a harsh chemical smell but it definitely did. I asked for a cool tone and ended up looking like a strawberry blonde. :(
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Thea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTÉ PAR :
Michaela H.
13 mars 2021
Color passt nicht
POSTÉ PAR :
Michaela H.
13 mars 2021
Meine Haare haben leider nicht die Color was ich gewünschen habe.
0 sur 0 personnes ont trouvé cet avis utile. Et vous ?
Michaela H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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